Cisco Systems Cisco Unity 3.1 manual Integration Description, Configuration for 24 or Fewer Ports

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Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 3.1

Integration Description

Integration Description

The Avaya Definity/PBXLink integration uses one or more PBXLink boxes, with each box emulating up to two Avaya 7434D or 8434D digital phones. The PBXLink is connected to the phone system with digital phone lines and connected to the Cisco Unity server with an RS-232 serial cable. The voice messaging lines from the phone system connect to the analog voice cards in the Cisco Unity server.

This integration requires that bridged mode be used.

The PBXLink box receives the following call information from the phone system:

•The extension of the called party

•The reason for the forward (the extension is busy, does not answer, or is set to forward all calls)

•The extension of the calling party (for internal calls) or the phone number of the calling party (if it is an external call and the system uses caller ID)

The PBXLink box formats this information as a Simplified Message Desk Interface (SMDI) packet and sends the packet to Cisco Unity through the RS-232 serial cable.

Cisco Unity uses this information to answer the call appropriately. For example, a call forwarded to Cisco Unity is answered with the personal greeting of the subscriber. If the phone system routes the call to Cisco Unity without this information, Cisco Unity answers with the opening greeting.

Cisco Unity also activates or deactivates messaging waiting indicators (MWIs) through the analog voice messaging ports rather than through the serial data link as in other serial integrations. As a result, it is necessary to set some voice messaging ports for handling MWIs as described in the “Planning How the Voice Messaging Ports Will Be Used by Cisco Unity” section on page 5, and to enter the MWI on and off codes as described in the “Configuring Cisco Unity for the Integration” section on page 19.

For more information on the PBXLink box, refer to the PBXLink documentation, which is available from the manufacturer.

Configuration for 24 or Fewer Ports

Avaya Definity/PBXLink integrations with 24 or fewer ports can use the following configuration (others are possible):

•(Recommended) A single PBXLink-24 box with Port A set for calls only.

Configuration for 25 to 48 Ports

Avaya Definity/PBXLink integrations with 25 to 48 ports can use the following configuration (others are possible):

•(Recommended) A single PBXLink-48 box with Ports A and B set for calls only.

•Two PBXLink-24 boxes with Port A of both set for calls only.

Configuration for 49 to 72 Ports

Avaya Definity/PBXLink integrations with 49 to 72 ports can use one of the following configurations (others are possible):

•(Recommended) One PBXLink-24 box with Port A set for calls only, and a PBXLink-48 box with Ports A and B of both set for calls only.

•Two PBXLink-48 boxes with Ports A and B of both set for calls only.

•Three PBXLink-24 boxes with Port A of all three set for calls only.

Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 3.1

 

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Contents Integration Steps Integration TasksRequirements Phone SystemCisco Unity Server Integration Description Configuration for 24 or Fewer PortsConfiguration for 25 to 48 Ports Configuration for 49 to 72 PortsPBXLink Box Connections Number of Voice Messaging Ports to Install Integration FeaturesNumber of Voice Messaging Ports That Will Answer Calls Programming the Avaya Definity/PBXLink Phone SystemOption Setting To program the Avaya Definity/PBXLink phone systemOption Inspect Call-appr Button Assignment SettingCall-appr NormalAbrdg-appr Extn 3rd voice mail extension Feature Button Number SettingAbrdg-appr Extn 1st voice mail extension Abrdg-appr Extn 2nd voice mail extensionAbrdg-appr Extn 5th voice mail extension Abrdg-appr Extn 4th voice mail extensionAbrdg-appr Extn 7th voice mail extension Every third remaining voice mail extensionEnter CORVector Definition Options for Call Vector Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity To set up user phones Setting up the PBXLink Box To Update the PBXLink Box FirmwareClick PBXLinkFirmwareUpdate Select Configuration and press Enter To set up the PBXLink boxTo set up the port LTNs for two PBXLink digital ports To set up the port LTNs for three PBXLink digital portsLTN Number Voice Messaging Port Value 0007 Switch Parameter Required Setting Configuring Cisco Unity for the IntegrationTo confirm that the integration is enabled Go to System Licensing Licensed FeaturesTo Set Up the Test Configuration Testing the IntegrationTo Test an Internal Call with Release Transfer To Test an External Call with Release TransferTo Set Up Supervised Transfer on Cisco Unity To Return Example Subscriber to the Default SettingsTo Test Supervised Transfer Requirements Integrating a Secondary Server for Cisco Unity FailoverSetting Up the Secondary Server for Failover To Set Up the Secondary Server for FailoverIntegration Description Dual Phone System Integration Overview Integration Steps When No Phone Systems Are InstalledReinstall the TSP. See the To Reinstall the TSP procedure on Changing Cisco Unity Administrator Settings To specify switch settings for Cisco CallManager Go to System Switch IP SwitchTo Modify Voice Port Settings Page To Remove the Existing TSP Changing the Number of Installed PortsAbout the Remapping Feature Setting Up Cisco Unity to Remap Extension NumbersTo Reinstall the TSP To Remap Extension Numbers Syntax and Examples WildcardRule Original Number New Number To Set the Port Assignments in the Registry Ctrl-Alt-Delete System Configuration SettingsConventions Convention DescriptionObtaining Documentation Cisco.comDocumentation DVD Documentation Feedback Cisco Product Security OverviewOrdering Documentation Reporting Security Problems in Cisco Products Obtaining Technical AssistanceCisco Technical Support Website Definitions of Service Request Severity Submitting a Service RequestObtaining Additional Publications and Information
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