Cisco Systems Cisco Unity 3.1 manual Testing the Integration, To Set Up the Test Configuration

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Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 3.1

Testing the Integration

Caution In programming the phone system, do not send calls to voice messaging ports in Cisco Unity that cannot answer calls (voice messaging ports that are not set to Answer Calls). For example, if a voice messaging port is set only to Message Waiting Indication, do not send calls to it.

Step 4 Type the extension for the port.

Step 5 Repeat Steps 2 through 4 for the remaining ports.

Step 6 Click the Save icon.

Step 7 For the settings to take effect, exit and restart the Cisco Unity software.

Testing the Integration

To test whether Cisco Unity and the phone system are integrated correctly, do the procedures in the order listed.

If any of the steps indicates a failure, refer to the following documentation as applicable:

•The installation guide for the phone system

•Cisco Unity Troubleshooting Guide

•The setup information earlier in this document

To Set Up the Test Configuration

Step 1 Set up two test extensions (Phone 1 and Phone 2) on the same phone system that Cisco Unity is connected to.

Step 2 Set Phone 1 to forward calls to the Cisco Unity pilot number when calls are not answered. Step 3 In the Cisco Unity Administrator, go to the Subscribers > Subscribers > Profile page.

If Example Subscriber is not displayed, click the Find icon (the magnifying glass) in the title bar, then click Find, and select Example Subscriber in the list that appears.

Step 4 In the Extension field, enter the extension of Phone 1.

Step 5 Click the Save icon.

Step 6 In the navigation bar, click Call Transfer to go to the Subscribers > Subscribers > Call Transfer page for Example Subscriber.

For more information on transfer settings, refer to the “Subscriber Template Call Transfer Settings” section in the online Help for the Cisco Unity Administrator.

Step 7 Under Transfer Incoming Calls, click Yes, Ring Subscriber’s Extension, and confirm that the extension number is for Phone 1.

Step 8 Under Transfer Type, click Release to Switch.

Step 9 Click the Save icon.

Step 10 In the navigation bar, click Messages to go to the Subscribers > Subscribers > Messages page for Example Subscriber.

Step 11 Under Message Waiting Indicators (MWIs), check the Use MWI for Message Notification check box.

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Contents Integration Tasks Integration StepsCisco Unity Server RequirementsPhone System Configuration for 24 or Fewer Ports Configuration for 25 to 48 PortsConfiguration for 49 to 72 Ports Integration DescriptionPBXLink Box Connections Integration Features Number of Voice Messaging Ports to InstallProgramming the Avaya Definity/PBXLink Phone System Number of Voice Messaging Ports That Will Answer CallsOption Option SettingTo program the Avaya Definity/PBXLink phone system Button Assignment Setting Call-apprNormal Inspect Call-apprFeature Button Number Setting Abrdg-appr Extn 1st voice mail extensionAbrdg-appr Extn 2nd voice mail extension Abrdg-appr Extn 3rd voice mail extensionAbrdg-appr Extn 4th voice mail extension Abrdg-appr Extn 7th voice mail extensionEvery third remaining voice mail extension Abrdg-appr Extn 5th voice mail extensionCOR EnterVector Definition Options for Call Vector Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity To set up user phones Click PBXLinkFirmwareUpdate Setting up the PBXLink BoxTo Update the PBXLink Box Firmware To set up the PBXLink box Select Configuration and press EnterLTN Number Voice Messaging Port Value To set up the port LTNs for two PBXLink digital portsTo set up the port LTNs for three PBXLink digital ports 0007 Configuring Cisco Unity for the Integration To confirm that the integration is enabledGo to System Licensing Licensed Features Switch Parameter Required SettingTesting the Integration To Set Up the Test ConfigurationTo Test an External Call with Release Transfer To Test an Internal Call with Release TransferTo Test Supervised Transfer To Set Up Supervised Transfer on Cisco UnityTo Return Example Subscriber to the Default Settings Integrating a Secondary Server for Cisco Unity Failover RequirementsIntegration Description Setting Up the Secondary Server for FailoverTo Set Up the Secondary Server for Failover Integration Steps When No Phone Systems Are Installed Dual Phone System Integration OverviewReinstall the TSP. See the To Reinstall the TSP procedure on Changing Cisco Unity Administrator Settings To Modify Voice Port Settings To specify switch settings for Cisco CallManagerGo to System Switch IP Switch Page Changing the Number of Installed Ports To Remove the Existing TSPTo Reinstall the TSP About the Remapping FeatureSetting Up Cisco Unity to Remap Extension Numbers To Remap Extension Numbers Rule Original Number New Number Syntax and ExamplesWildcard To Set the Port Assignments in the Registry System Configuration Settings ConventionsConvention Description Ctrl-Alt-DeleteDocumentation DVD Obtaining DocumentationCisco.com Ordering Documentation Documentation FeedbackCisco Product Security Overview Cisco Technical Support Website Reporting Security Problems in Cisco ProductsObtaining Technical Assistance Submitting a Service Request Definitions of Service Request SeverityObtaining Additional Publications and Information
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