Cisco Systems Cisco Unity 3.1 manual Dual Phone System Integration Overview

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Dual Phone System Integration

Dual Phone System Integration Overview

Caution In programming the phone system, do not send calls to voice messaging ports in Cisco Unity that cannot answer calls (voice messaging ports that are not set to Answer Calls). For example, if a voice messaging port is set only to Dialout MWI, do not send calls to it.

Step 7 If the automatic failover that occurs when the secondary server receives a call is disabled, skip the remaining steps.

If the automatic failover that occurs when the secondary server receives a call is enabled (the default), on the Windows Start menu of the Cisco Unity server, click Programs > Cisco Unity > Edit Switch Utility.

Step 8 In the Switch Configuration Editor dialog box, click the Edit This Switch Configuration button. Step 9 In the Switch Configuration dialog box, click the Incoming Calls tab.

Step 10 In the Call Rings field, enter 3 and click OK.

Step 11 Click Exit.

Step 12 For the settings to take effect, exit and restart the Cisco Unity software.

No changes to the hunt group programming on the phone system are necessary.

Dual Phone System Integration

Cisco Unity can be integrated with one each of the following phone systems at the same time:

•A traditional, circuit-switched phone system. Any circuit-switched phone system that Cisco Unity integrates with can be used in a dual phone system integration.

•Cisco CallManager.

All extensions for subscribers and call handlers must be unique regardless of which phone system a subscriber (or call handler) uses. To transfer calls from one phone system to the other, Cisco Unity must dial the same access codes that a subscriber dials when calling someone on the other phone system.

Dual Phone System Integration Overview

Before doing the following integration steps, confirm that theCisco Unity server is ready for the integration by completing the applicable tasks in the Cisco Unity Installation Guide.

Integration Steps When No Phone Systems Are Installed

Follow these steps to set up the dual phone system integration when no phone systems are installed.

1.Install the circuit-switched phone system.

Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 3.1

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Contents Integration Steps Integration TasksPhone System RequirementsCisco Unity Server Configuration for 25 to 48 Ports Configuration for 24 or Fewer PortsConfiguration for 49 to 72 Ports Integration DescriptionPBXLink Box Connections Number of Voice Messaging Ports to Install Integration FeaturesNumber of Voice Messaging Ports That Will Answer Calls Programming the Avaya Definity/PBXLink Phone SystemTo program the Avaya Definity/PBXLink phone system Option SettingOption Call-appr Button Assignment SettingNormal Inspect Call-apprAbrdg-appr Extn 1st voice mail extension Feature Button Number SettingAbrdg-appr Extn 2nd voice mail extension Abrdg-appr Extn 3rd voice mail extensionAbrdg-appr Extn 7th voice mail extension Abrdg-appr Extn 4th voice mail extensionEvery third remaining voice mail extension Abrdg-appr Extn 5th voice mail extensionEnter CORVector Definition Options for Call Vector Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity To set up user phones To Update the PBXLink Box Firmware Setting up the PBXLink BoxClick PBXLinkFirmwareUpdate Select Configuration and press Enter To set up the PBXLink boxTo set up the port LTNs for three PBXLink digital ports To set up the port LTNs for two PBXLink digital portsLTN Number Voice Messaging Port Value 0007 To confirm that the integration is enabled Configuring Cisco Unity for the IntegrationGo to System Licensing Licensed Features Switch Parameter Required SettingTo Set Up the Test Configuration Testing the IntegrationTo Test an Internal Call with Release Transfer To Test an External Call with Release TransferTo Return Example Subscriber to the Default Settings To Set Up Supervised Transfer on Cisco UnityTo Test Supervised Transfer Requirements Integrating a Secondary Server for Cisco Unity FailoverTo Set Up the Secondary Server for Failover Setting Up the Secondary Server for FailoverIntegration Description Dual Phone System Integration Overview Integration Steps When No Phone Systems Are InstalledReinstall the TSP. See the To Reinstall the TSP procedure on Changing Cisco Unity Administrator Settings Go to System Switch IP Switch To specify switch settings for Cisco CallManagerTo Modify Voice Port Settings Page To Remove the Existing TSP Changing the Number of Installed PortsSetting Up Cisco Unity to Remap Extension Numbers About the Remapping FeatureTo Reinstall the TSP To Remap Extension Numbers Wildcard Syntax and ExamplesRule Original Number New Number To Set the Port Assignments in the Registry Conventions System Configuration SettingsConvention Description Ctrl-Alt-DeleteCisco.com Obtaining DocumentationDocumentation DVD Cisco Product Security Overview Documentation FeedbackOrdering Documentation Obtaining Technical Assistance Reporting Security Problems in Cisco ProductsCisco Technical Support Website Definitions of Service Request Severity Submitting a Service RequestObtaining Additional Publications and Information