Cisco Systems Cisco Unity 3.1 Integration Features, Number of Voice Messaging Ports to Install

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Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 3.1

Planning How the Voice Messaging Ports Will Be Used by Cisco Unity

Integration Features

The Avaya Definity/PBXLink integration with Cisco Unity provides the following features.

Call forward to personal greeting

When an incoming call is routed to an unanswered extension, the

 

call is forwarded to the voice mail of the subscriber. The caller then

 

hears the personal greeting of the subscriber and can leave a

 

message.

 

 

Call forward to busy greeting

When an incoming call is routed to a busy extension, the call is

 

forwarded to the voice mail of the subscriber. The caller then hears

 

the busy greeting (if the subscriber enabled it) and can leave a

 

message.

 

 

Caller ID

Cisco Unity receives caller ID information from the phone system

 

(if available). This information appears in the subject line of the

 

message in the desktop messaging application.

 

 

Easy message access

A subscriber can retrieve messages without entering an ID.

 

Cisco Unity identifies a subscriber based on the extension from

 

which the call originated. A password may be required.

 

 

Identified subscriber messaging

Cisco Unity automatically identifies a subscriber who leaves a

 

message during a forwarded internal call, based on the extension

 

from which the call originated.

 

 

Message waiting indication

When a message is waiting for a subscriber, Cisco Unity notifies the

 

phone system to activate the message waiting indicator (MWI) on

 

the subscriber extension.

 

 

Planning How the Voice Messaging Ports Will Be Used by Cisco Unity

Before programming the phone system, you need to plan how the voice messaging ports will be used by Cisco Unity. The following considerations will affect the programming for the phone system (for example, setting up the hunt group or call forwarding for the voice messaging ports):

•The number of voice messaging ports installed.

•The number of voice messaging ports that will answer calls.

•The number of voice messaging ports that will only dial out, for example, to send message notification, to set message waiting indicators (MWIs), to make AMIS deliveries, and to make telephone record and playback (TRAP) connections.

The Number of Voice Messaging Ports to Install

The number of voice messaging ports to install depends on numerous factors, including:

•The number of calls Cisco Unity will answer when call traffic is at its peak.

•The expected length of each message that callers will record and that subscribers will listen to.

•The number of subscribers.

•The number of ports that will be set to dial out only.

•The number of calls made for message notification.

Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 3.1

 

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Contents Integration Steps Integration TasksCisco Unity Server RequirementsPhone System Configuration for 25 to 48 Ports Configuration for 24 or Fewer PortsConfiguration for 49 to 72 Ports Integration DescriptionPBXLink Box Connections Number of Voice Messaging Ports to Install Integration FeaturesNumber of Voice Messaging Ports That Will Answer Calls Programming the Avaya Definity/PBXLink Phone SystemOption Option SettingTo program the Avaya Definity/PBXLink phone system Call-appr Button Assignment SettingNormal Inspect Call-apprAbrdg-appr Extn 1st voice mail extension Feature Button Number SettingAbrdg-appr Extn 2nd voice mail extension Abrdg-appr Extn 3rd voice mail extensionAbrdg-appr Extn 7th voice mail extension Abrdg-appr Extn 4th voice mail extensionEvery third remaining voice mail extension Abrdg-appr Extn 5th voice mail extensionEnter CORVector Definition Options for Call Vector Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity To set up user phones Click PBXLinkFirmwareUpdate Setting up the PBXLink BoxTo Update the PBXLink Box Firmware Select Configuration and press Enter To set up the PBXLink boxLTN Number Voice Messaging Port Value To set up the port LTNs for two PBXLink digital portsTo set up the port LTNs for three PBXLink digital ports 0007 To confirm that the integration is enabled Configuring Cisco Unity for the IntegrationGo to System Licensing Licensed Features Switch Parameter Required SettingTo Set Up the Test Configuration Testing the IntegrationTo Test an Internal Call with Release Transfer To Test an External Call with Release TransferTo Test Supervised Transfer To Set Up Supervised Transfer on Cisco UnityTo Return Example Subscriber to the Default Settings Requirements Integrating a Secondary Server for Cisco Unity FailoverIntegration Description Setting Up the Secondary Server for FailoverTo Set Up the Secondary Server for Failover Dual Phone System Integration Overview Integration Steps When No Phone Systems Are InstalledReinstall the TSP. See the To Reinstall the TSP procedure on Changing Cisco Unity Administrator Settings To Modify Voice Port Settings To specify switch settings for Cisco CallManagerGo to System Switch IP Switch Page To Remove the Existing TSP Changing the Number of Installed PortsTo Reinstall the TSP About the Remapping FeatureSetting Up Cisco Unity to Remap Extension Numbers To Remap Extension Numbers Rule Original Number New Number Syntax and ExamplesWildcard To Set the Port Assignments in the Registry Conventions System Configuration SettingsConvention Description Ctrl-Alt-DeleteDocumentation DVD Obtaining DocumentationCisco.com Ordering Documentation Documentation FeedbackCisco Product Security Overview Cisco Technical Support Website Reporting Security Problems in Cisco ProductsObtaining Technical Assistance Definitions of Service Request Severity Submitting a Service RequestObtaining Additional Publications and Information
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