HELP CODES
Help codes may be displayed to help you better understand what is occurring with the washer.
Code
Symbol
Meaning
The washer detects that the door is open when starting a cycle or the door is not locking.
The washer failed to lock the door.
Oversudsing has occurred. If this code disap- pears, the suds recovery cycle was successful.
The washer experienced a power failure.
The washer experienced difficulty draining.
The washer has repeatedly tried to unlock the door but has been unsuccessful.
Motor not running properly.
The washer has tried to fill.
The washer door must be opened.
Solution
Close the door tightly and restart the cycle.
Close the door tightly and restart the cycle.
Reduce the amount of detergent used for that specific load.
Restart the cycle. If code is still displayed, check to make sure power cord is securely plugged in.
Check for a kinked drain hose.
Check for a plugged stand pipe.
Make sure door is tightly closed. Push the “Off” button and then wait two minutes for the door to unlock.
OR
Unplug the washer for two minutes and plug back in.
Call for service. See below.
Make sure the water faucets are open all the way.
Check for kinked hoses.
This is a safety feature. The door must be opened before another cycle is started.
For any codes not listed above, call Maytag Neptune® Priority One Service at
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