16
TROUBLESHOOTING GUIDE
PROBLEM | Cause | Corrective Action | |||
|
|
|
|
|
|
Tips |
|
|
|
|
|
Leakage between the tip and handle knob. 1) | Tip not fully engaged. | 1) | Remove tip and reinstall. | ||
|
|
|
|
|
|
Pik PocketTM Tip | 1) | Tip is worn. | 1) | Replace with new tip. | |
Tear in soft tip. | 2) | Tip is split. | 2) Replace with new tip and use ONLY on lowest pressure. | ||
|
|
|
|
|
Water Flosser Base |
|
Hose to the handle leaks. | 1) Damage to the hose. |
1)Visit www.waterpik.com or contact Water Pik, Inc. customer service for a self service repair kit.
Reservoir leaks. | 1) Missing black reservoir valve. |
1)Replace reservoir valve. Contact Water Pik, Inc. customer service for a replacement valve.
| 2) Black reservoir valve is upside down. | 2) Ensure valve is |
|
|
|
Inadequate pressure. | 1) Reservoir not positioned properly. | 1) |
| 2) Tip is clogged with debris. | 2) Flush tip under faucet or replace tip. |
| 3) Black reservoir valve is clogged. | 3) Remove reservoir valve and clean by massaging the valve |
|
| under warm running water and place back into reservoir. |
|
| Ensure the valve is |
| 4) Hard water deposits. | 4) Add 2 tablespoons of white vinegar to a full reservoir of warm |
|
| water. Set pressure control dial to high, point the handle and tip |
|
| into sink. Turn unit ON and run until reservoir is empty. Rinse |
|
| by repeating with a full reservoir of clean warm water. |
|
|
|
Unit doesn’t start. | 1) Motor not running. | 1) Be sure outlet is functioning; test with another appliance |
|
| (check electrical reset button and/or wall switch). |
Still have questions? Go to www.waterpik.com or call Water Pik, Inc. Customer Service.
Toll