Lucent Technologies Release 3 Version 8 manual Index

Page 113

 

Index

CentreVu CMS R3V8 High Availability

 

 

 

Connectivity, Upgrade and Administration

 

 

 

IN-1

 

 

 

 

 

 

 

 

 

Index

A

Administer

NTS . . . . . . . . . . . . . . . . . . . . . . 3-59 Remote Console Port . . . . . . . . . . . . . 3-56 Switch LAN. . . . . . . . . . . . . . . . . . . 3-24 TCP/IP . . . . . . . . . . . . . . . . . . . . . 3-24

Administering

Generic 3si Switch . . . . . . . . . . . . . . . 4-7

LAN

Generic 3si . . . . . . . . . . . . . . . . . 4-7 Administration Log . . . . . . . . . . . . . . . . 3-20 Authorizations

EAS . . . . . . . . . . . . . . . . . . . . . . 3-15 External Call History . . . . . . . . . . . . . . 3-15 Feature Packages . . . . . . . . . . . . . . . 3-15 Forecasting. . . . . . . . . . . . . . . . . . . 3-15 Graphics . . . . . . . . . . . . . . . . . . . . 3-15 Set . . . . . . . . . . . . . . . . . . . . . . . 3-15

C

CMS

Setup . . . . . . . . . . . . . . . . . . . . . . 3-27 Interactively from a Terminal . . . . . . . . 3-28 Using UNIX System Flat File . . . . . . . . 3-38

Connecting

Generic 3si Switch . . . . . . . . . . . . . . . 2-5 Single ACD Using Serial Ports . . . . . . . . . 2-5 Connecting Blocks . . . . . . . . . . . . . . . . 2-3 Customer Support. . . . . . . . . . . . . . . . . 1-6

D

Data Storage Parameters . . . . . . . . . . . . . 3-21 Default Router. . . . . . . . . . . . . . . . . . . 3-26 DEFINITY . . . . . . . . . . . . . . . . . . . . . 2-1 distance limits

Cat 5 cable . . . . . . . . . . . . . . . . . . . 2-7

E

EAS . . . . . . . . . . . . . . . . . . . . . . . . 3-15 Editing /etc/defaultrouter File . . . . . . . . . . . 3-26 Editing /etc/hosts File . . . . . . . . . . . . . . . 3-25 ethernet ports . . . . . . . . . . . . . . . . . . . 2-5 External Call History

Authorize . . . . . . . . . . . . . . . . . . . . 3-15 Install . . . . . . . . . . . . . . . . . . . . . . 3-50

 

 

5

F

 

 

Feature Authorizations

3-15

Feature Packages

3-50

External Call History

3-50

Forecasting

3-46

Graphics

3-15

Set Authorizations

3-15

Flat File

 

 

CMS Setup

3-38

Example of . . . . . . . . . . . . . . . 3-39,3-42

Forecasting

 

 

Authorize

3-15

Install

3-46

FSBE

.

2-5

G

 

 

Generic 3si

 

 

Administering

 

 

LAN

.

4-7

Graphics

3-15

H

Helplines . . . . . . . . . . . . . . . . . . . . . . 1-6 High Availability Option . . . . . . . . . . . . . . 4-2 High Availability, defined. . . . . . . . . . . . . . 2-1

Hosts File

3-25

I

 

Install

 

External Call History

3-50

Feature Packages . . . . . . . . . . . 3-46,3-50

Forecasting

3-46

L

 

LAN Administration

Generic 3si . . . . . . . . . . . . . . . . . . 4-7 Overview . . . . . . . . . . . . . . . . . . . 3-24

LAN connections

hardware . . . . . . . . . . . . . . . . . . . . 2-7

LAN connectivity options

2-5

M

 

migration

 

system administration data

3-64

Multiple ACDs (Switches)

4-1

Page 112 Page 114
Image 113
Page 112 Page 114
Contents CentreVu Call Management System Comments Table of Contents Page Page Page Overview IntroductionSupported CMS Platform Combinations Supported Definity SwitchesRequired and Optional Software General Roles and Responsibilities Special Upgrade ConsiderationsChapter Task Technician Software CustomerCustomer-Specific Roles and Responsibilities Technician Support for U.S. and Canada CentreVu CMS HelplinesNo switch-over Server Switch-Over OptionsManual server switch-overs Basic Configuration RulesCustomized software switch-over Connecting Blocks Planning for LAN Switch Links Overview Overview Connecting to the Definity SwitchConnectivity Options Ethernet Ports on a CMS ComputerConnecting with a 10Base-T Hub RJ45 UTP Category 5 modular cord Quantity Description ComcodeCabling Diagram LAN via 10Base-T Hub Upgrading CMS to the High Availability Option HA Upgrade ScenariosHA Upgrade Scenarios Overview HA Upgrade Procedure HA Upgrade Scenarios HA Upgrade Scenarios Verifying the Tape Drive on an Enterprise 3000 Server Tape Verification ProcedurePrerequisites Performing a Cmsadm BackupBackup Filesystem Pkginstall Xxxxxxx blocks Performing a Cmsadm Backup Performing a Full Maintenance Backup Performing a Maintenance Backup Administration Data Only System responds Overview Prerequisites Setting Up CMS on an HA ServerOverview Setting AuthorizationsProgram responds ProcedurePurchased version is R3V8. Is this correct? y/n Authorize use of external application feature? y/n Default n Purchased Non-EAS Switch Agent Number of Split or Skill MembersCapabilities/capacities authorized date/time Overview Procedure Setting Up Data Storage ParametersSetting Up CMS on an HA Server Setting Up CMS on an HA Server Prerequisites Setting Up a LAN for Switch ConnectionsEditing ProceduresFile Overview Prerequisites Setting Up the CMS ApplicationSetup Methods Overview ProcedureIf system setup has already been done, the program responds Enter 4 to select Setup optionPress enter to accept the default. The program responds Is Vectoring enabled on the switch? y/n Enter the local port assigned to switch Enter 2 to select TCP/IP Program responds Enter the number of shifts. The program responds Number of trunk groups Enter the number of vectors. The program responds Tail /cms/install/logdir/admin.log Editing the File Setting Up CMS Using a Unix Flat FileCms3 192.168.2.2 0800AM # Definity-G3V5/Definity-R6/R7/Definity-R8 Flat File Enter 2 to select the flat file option. The program responds Tail -f /cms/install/logdir/admin.log Overview Prerequisites Procedure Installing Feature PackagesInstalling Forecasting Package Authorizations on Select the pkginstall option. The program responds Forecasting package installed date/time Installing External Call History Package R3V Backup Filesystem backup Pkginstall Printers, and Modems 585-215-874. The program responds Number of call segments to buffer for ACD xxxxx Package on Hardware Platform Port a Port B Setting Up the Remote ConsoleRedirecting the Remote Console Port to the Modem Redirect the console back to the local console by entering Configuring Setting Up the Alarm OriginatorSetting Up the NTS Eeprom configuration information Flash self-boot image Enter 1 to erase EEPROM. The program responds Enter N. The program returns to the monitor prompt For the 64- port NTS, the boot file name is Migrating CMS System Administration Data to the New Server Creating an Alternate Boot Device for Mirrored SystemsMigrating CMS System Administration Data to the New Server Checking the Archive Interval Performing an Incremental Maintenance Backup Administering the SwitchUpgrade the Original CMS Server Migrating CMS Historical Data to the New HA Server Migrate Administration Data Migrating Administration Data Back Onto the Original ServerMigrating Administration Data Back Onto the Original Server Performing a New Full Maintenance Backup and Restore These error messages can be ignored Performing Cmsadm Backups on the HA Servers Multiple ACDs Switches on HA Systems Setting Up Version and Release ValuesDefinity Switch Administration Overview Determining Switch/CMS CompatibilityAdministration Adjunct CMSField Definition Setting the Switch VersionCall Center Optional Features Setting the Call Center ReleaseCall Center System Parameters Agent and Call Selection Setting Adjunct CMS ReleaseOverview Administering LAN Connection Administering the Definity SwitchSetting Up the Link on the CMS Computer Form Purpose Adding a Second Packet Interface Administering the Definity Switch Node Names Adding Node Names and IP AddressesProcedure. See CentreVu CMS Software Adding a C-LAN IP Interface LAN Adding an Ethernet Data Module Processor Channel Assignment Adding Processor Interface ChannelsFrom a gateway for example, a router to a network Adding IP RoutingAdministering the Switch for CMS High Availability Systems Administering the Switch for CMS High Availability Systems Index IndexIN-2
Top Page Image Contents