Lucent Technologies Release 3 Version 8 manual

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CentreVu CMS R3V8 High Availability

Connectivity, Upgrade and Administration

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Upgrading CMS to the High Availability Option	3-1
Overview	3-1
HA Upgrade Scenarios	3-1
Overview of the HA Upgrade Procedure	3-3
Verifying the Tape Drive on an Enterprise 3000 Server	3-6
Tape Verification Procedure	3-6
Performing a CMSADM Backup	3-7
Overview	3-7
Prerequisites	3-7
Procedure	3-8
Performing a Full Maintenance Backup	3-11
Performing a Maintenance Backup (Administration Data Only) . . .	3-12
Procedure	3-12
Setting Up CMS on an HA Server	3-14
Overview	3-14
Prerequisites	3-14
Setting Authorizations	3-15
Setting Up Data Storage Parameters	3-21
Setting Up a LAN for Switch Connections	3-24
Setting Up the CMS Application	3-27
Installing Feature Packages	3-46
Installing the Forecasting Package	3-46
Installing the External Call History Package	3-50
Setting Up the Remote Console	3-56
Overview	3-56
Platform Considerations	3-56
Administering the Remote Console Port	3-56
Redirecting the Remote Console Port to the Modem	3-57
Setting Up the Alarm Originator	3-59
Setting Up the NTS	3-59
Configuring the NTS	3-59
Creating an Alternate Boot Device for Mirrored Systems	3-64
Migrating CMS System Administration Data to the New Server . . .	3-64
Procedure	3-64

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Contents CentreVu Call Management System Comments Table of Contents Page Page Page Introduction OverviewSupported Definity Switches Supported CMS Platform CombinationsRequired and Optional Software Special Upgrade Considerations General Roles and ResponsibilitiesChapter Task Technician Software CustomerCustomer-Specific Roles and Responsibilities CentreVu CMS Helplines Technician Support for U.S. and CanadaServer Switch-Over Options No switch-overCustomized software switch-over Basic Configuration RulesManual server switch-overs Connecting Blocks Planning for LAN Switch Links Overview Connecting to the Definity Switch OverviewConnectivity Options Ethernet Ports on a CMS ComputerConnecting with a 10Base-T Hub Quantity Description Comcode RJ45 UTP Category 5 modular cordCabling Diagram LAN via 10Base-T Hub HA Upgrade Scenarios Upgrading CMS to the High Availability OptionHA Upgrade Scenarios Overview HA Upgrade Procedure HA Upgrade Scenarios HA Upgrade Scenarios Tape Verification Procedure Verifying the Tape Drive on an Enterprise 3000 ServerPerforming a Cmsadm Backup PrerequisitesBackup Filesystem Pkginstall Xxxxxxx blocks Performing a Cmsadm Backup Performing a Full Maintenance Backup Performing a Maintenance Backup Administration Data Only System responds Setting Up CMS on an HA Server Overview PrerequisitesSetting Authorizations OverviewProcedure Program respondsPurchased version is R3V8. Is this correct? y/n Authorize use of external application feature? y/n Default n Switch Agent Number of Split or Skill Members Purchased Non-EASCapabilities/capacities authorized date/time Setting Up Data Storage Parameters Overview ProcedureSetting Up CMS on an HA Server Setting Up CMS on an HA Server Setting Up a LAN for Switch Connections PrerequisitesProcedures EditingFile Setup Methods Setting Up the CMS ApplicationOverview Prerequisites Procedure OverviewEnter 4 to select Setup option If system setup has already been done, the program respondsPress enter to accept the default. The program responds Is Vectoring enabled on the switch? y/n Enter the local port assigned to switch Enter 2 to select TCP/IP Program responds Enter the number of shifts. The program responds Number of trunk groups Enter the number of vectors. The program responds Tail /cms/install/logdir/admin.log Setting Up CMS Using a Unix Flat File Editing the FileCms3 192.168.2.2 0800AM # Definity-G3V5/Definity-R6/R7/Definity-R8 Flat File Enter 2 to select the flat file option. The program responds Tail -f /cms/install/logdir/admin.log Installing Forecasting Package Installing Feature PackagesOverview Prerequisites Procedure Authorizations on Select the pkginstall option. The program responds Forecasting package installed date/time Installing External Call History Package R3V Backup Filesystem backup Pkginstall Printers, and Modems 585-215-874. The program responds Number of call segments to buffer for ACD xxxxx Package on Setting Up the Remote Console Hardware Platform Port a Port BRedirecting the Remote Console Port to the Modem Redirect the console back to the local console by entering Setting Up the NTS Setting Up the Alarm OriginatorConfiguring Eeprom configuration information Flash self-boot image Enter 1 to erase EEPROM. The program responds Enter N. The program returns to the monitor prompt For the 64- port NTS, the boot file name is Creating an Alternate Boot Device for Mirrored Systems Migrating CMS System Administration Data to the New ServerMigrating CMS System Administration Data to the New Server Checking the Archive Interval Administering the Switch Performing an Incremental Maintenance BackupUpgrade the Original CMS Server Migrating CMS Historical Data to the New HA Server Migrating Administration Data Back Onto the Original Server Migrate Administration DataMigrating Administration Data Back Onto the Original Server Performing a New Full Maintenance Backup and Restore These error messages can be ignored Performing Cmsadm Backups on the HA Servers Setting Up Version and Release Values Multiple ACDs Switches on HA SystemsOverview Determining Switch/CMS Compatibility Definity Switch AdministrationAdministration Adjunct CMSSetting the Switch Version Field DefinitionSetting the Call Center Release Call Center Optional FeaturesSetting Adjunct CMS Release Call Center System Parameters Agent and Call SelectionSetting Up the Link on the CMS Computer Administering the Definity SwitchOverview Administering LAN Connection Form Purpose Adding a Second Packet Interface Administering the Definity Switch Adding Node Names and IP Addresses Node NamesProcedure. See CentreVu CMS Software Adding a C-LAN IP Interface LAN Adding an Ethernet Data Module Adding Processor Interface Channels Processor Channel AssignmentAdding IP Routing From a gateway for example, a router to a networkAdministering the Switch for CMS High Availability Systems Administering the Switch for CMS High Availability Systems Index IndexIN-2