Lucent Technologies Release 3 Version 8 Creating an Alternate Boot Device for Mirrored Systems

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	Upgrading CMS to the High Availability Option	CentreVu CMS R3V8 High Availability
		Connectivity, Upgrade and Administration
	Creating an Alternate Boot Device for Mirrored Systems	3-64

Creating an Alternate Boot Device for Mirrored Systems

This procedure creates an alternate boot device. This procedure is required only for Enterprise 3000 or Enterprise 3500 platforms configured as mirrored systems.

For a description of the procedure used to create the alternate boot device, see “Creating an Alternate Boot Device for Mirrored Systems” in Chapter 2 of “CentreVu Call Management System R3V8 Software Installation and Setup” (585-210-941).

Migrating CMS System Administration Data to the New Server

Procedure

This procedure uses the maintenance backup tape (“Performing a Maintenance Backup (Administration Data Only)” on Page 3-12), which was created on the original server, to migrate administration data onto the new HA server.

Since the immediate objective is to bring the new HA server to an operational state as quickly as possible, CMS Historical data is not migrated onto the new HA server until later in the upgrade process.

Caution!

Do not use the Full Maintenance backup tape created in “Performing a Full Maintenance Backup” on Page 3-11 for this migration.

For all versions of CMS Release 3, the system administration data is migrated via the R3 Migrate Data window.

!WARNING:

Attempting to migrate system administration data more than once may cause catastrophic errors from which recovery is difficult. Before a re- migration of system administration data can be performed, CMS must be turned off and a second setup of the CMS software must be performed.

1. Log in to CMS.

The CMS main menu is displayed.

2.Select System Setup - CMS State from the CMS main menu and select the Single User Mode option

3.Insert the backup tape that contains the latest version of the admin data into the tape drive on the new HA server.

4.Select the System Setup ->R3 Migrate Data option from the CMS main menu.

The System Setup: R3 Migrate Data window is displayed.

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Contents CentreVu Call Management System Comments Table of Contents Page Page Page Introduction OverviewSupported Definity Switches Supported CMS Platform CombinationsRequired and Optional Software Special Upgrade Considerations General Roles and ResponsibilitiesChapter Task Technician Software CustomerCustomer-Specific Roles and Responsibilities CentreVu CMS Helplines Technician Support for U.S. and CanadaServer Switch-Over Options No switch-overBasic Configuration Rules Customized software switch-overManual server switch-overs Connecting Blocks Planning for LAN Switch Links Overview Connecting to the Definity Switch OverviewConnectivity Options Ethernet Ports on a CMS ComputerConnecting with a 10Base-T Hub Quantity Description Comcode RJ45 UTP Category 5 modular cordCabling Diagram LAN via 10Base-T Hub HA Upgrade Scenarios Upgrading CMS to the High Availability OptionHA Upgrade Scenarios Overview HA Upgrade Procedure HA Upgrade Scenarios HA Upgrade Scenarios Tape Verification Procedure Verifying the Tape Drive on an Enterprise 3000 ServerPerforming a Cmsadm Backup PrerequisitesBackup Filesystem Pkginstall Xxxxxxx blocks Performing a Cmsadm Backup Performing a Full Maintenance Backup Performing a Maintenance Backup Administration Data Only System responds Setting Up CMS on an HA Server Overview PrerequisitesSetting Authorizations OverviewProcedure Program respondsPurchased version is R3V8. Is this correct? y/n Authorize use of external application feature? y/n Default n Switch Agent Number of Split or Skill Members Purchased Non-EASCapabilities/capacities authorized date/time Setting Up Data Storage Parameters Overview ProcedureSetting Up CMS on an HA Server Setting Up CMS on an HA Server Setting Up a LAN for Switch Connections PrerequisitesProcedures EditingFile Setting Up the CMS Application Setup MethodsOverview Prerequisites Procedure OverviewEnter 4 to select Setup option If system setup has already been done, the program respondsPress enter to accept the default. The program responds Is Vectoring enabled on the switch? y/n Enter the local port assigned to switch Enter 2 to select TCP/IP Program responds Enter the number of shifts. The program responds Number of trunk groups Enter the number of vectors. The program responds Tail /cms/install/logdir/admin.log Setting Up CMS Using a Unix Flat File Editing the FileCms3 192.168.2.2 0800AM # Definity-G3V5/Definity-R6/R7/Definity-R8 Flat File Enter 2 to select the flat file option. The program responds Tail -f /cms/install/logdir/admin.log Installing Feature Packages Installing Forecasting PackageOverview Prerequisites Procedure Authorizations on Select the pkginstall option. The program responds Forecasting package installed date/time Installing External Call History Package R3V Backup Filesystem backup Pkginstall Printers, and Modems 585-215-874. The program responds Number of call segments to buffer for ACD xxxxx Package on Setting Up the Remote Console Hardware Platform Port a Port BRedirecting the Remote Console Port to the Modem Redirect the console back to the local console by entering Setting Up the Alarm Originator Setting Up the NTSConfiguring Eeprom configuration information Flash self-boot image Enter 1 to erase EEPROM. The program responds Enter N. The program returns to the monitor prompt For the 64- port NTS, the boot file name is Creating an Alternate Boot Device for Mirrored Systems Migrating CMS System Administration Data to the New ServerMigrating CMS System Administration Data to the New Server Checking the Archive Interval Administering the Switch Performing an Incremental Maintenance BackupUpgrade the Original CMS Server Migrating CMS Historical Data to the New HA Server Migrating Administration Data Back Onto the Original Server Migrate Administration DataMigrating Administration Data Back Onto the Original Server Performing a New Full Maintenance Backup and Restore These error messages can be ignored Performing Cmsadm Backups on the HA Servers Setting Up Version and Release Values Multiple ACDs Switches on HA SystemsOverview Determining Switch/CMS Compatibility Definity Switch AdministrationAdministration Adjunct CMSSetting the Switch Version Field DefinitionSetting the Call Center Release Call Center Optional FeaturesSetting Adjunct CMS Release Call Center System Parameters Agent and Call SelectionAdministering the Definity Switch Setting Up the Link on the CMS ComputerOverview Administering LAN Connection Form Purpose Adding a Second Packet Interface Administering the Definity Switch Adding Node Names and IP Addresses Node NamesProcedure. See CentreVu CMS Software Adding a C-LAN IP Interface LAN Adding an Ethernet Data Module Adding Processor Interface Channels Processor Channel AssignmentAdding IP Routing From a gateway for example, a router to a networkAdministering the Switch for CMS High Availability Systems Administering the Switch for CMS High Availability Systems Index IndexIN-2