Lucent Technologies Release 3 Version 8 Printers, and Modems 585-215-874. The program responds

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Upgrading CMS to the High Availability Option		CentreVu CMS R3V8 High Availability
		Connectivity, Upgrade and Administration
Installing Feature Packages		3-53

7.Enter the name of the computer where call records will be collected. The program responds:

Enter full path of the program to transmit the external

call history files: (default: /cms/dc/chr/uucp_copy)

8. Press Enter. The program responds:

Enter full path of the program to check the external call history file transmission: (default: /cms/dc/chr/uucp_check)

9. Press Enter. The program responds:

Enter password for nuucp login on computer (up to 8 characters)

10.Enter the password for nuucp of the receiving computer that was administered in uucp. The program responds:

Enter CMS port for connection to computer (s_pdevxxx):

11.Enter the CMS port administered for the Call History Reporting machine. This port can either be on one of the 64-port NTS patch

panels or on one of the 8- or 16-port NTSs. For more information on administering the ports on the NTS, see CentreVu®CMS Terminals,

Printers, and Modems (585-215-874). The program responds:

Select a speed for this connection

1)19200

2)38400

Enter choice (1-2):

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Contents CentreVu Call Management System Comments Table of Contents Page Page Page Overview IntroductionSupported CMS Platform Combinations Supported Definity SwitchesRequired and Optional Software General Roles and Responsibilities Special Upgrade ConsiderationsChapter Task Technician Software CustomerCustomer-Specific Roles and Responsibilities Technician Support for U.S. and Canada CentreVu CMS HelplinesNo switch-over Server Switch-Over OptionsCustomized software switch-over Basic Configuration RulesManual server switch-overs Connecting Blocks Planning for LAN Switch Links Overview Overview Connecting to the Definity SwitchConnectivity Options Ethernet Ports on a CMS ComputerConnecting with a 10Base-T Hub RJ45 UTP Category 5 modular cord Quantity Description ComcodeCabling Diagram LAN via 10Base-T Hub Upgrading CMS to the High Availability Option HA Upgrade ScenariosHA Upgrade Scenarios Overview HA Upgrade Procedure HA Upgrade Scenarios HA Upgrade Scenarios Verifying the Tape Drive on an Enterprise 3000 Server Tape Verification ProcedurePrerequisites Performing a Cmsadm BackupBackup Filesystem Pkginstall Xxxxxxx blocks Performing a Cmsadm Backup Performing a Full Maintenance Backup Performing a Maintenance Backup Administration Data Only System responds Overview Prerequisites Setting Up CMS on an HA ServerOverview Setting AuthorizationsProgram responds ProcedurePurchased version is R3V8. Is this correct? y/n Authorize use of external application feature? y/n Default n Purchased Non-EAS Switch Agent Number of Split or Skill MembersCapabilities/capacities authorized date/time Overview Procedure Setting Up Data Storage ParametersSetting Up CMS on an HA Server Setting Up CMS on an HA Server Prerequisites Setting Up a LAN for Switch ConnectionsEditing ProceduresFile Setup Methods Setting Up the CMS ApplicationOverview Prerequisites Overview ProcedureIf system setup has already been done, the program responds Enter 4 to select Setup optionPress enter to accept the default. The program responds Is Vectoring enabled on the switch? y/n Enter the local port assigned to switch Enter 2 to select TCP/IP Program responds Enter the number of shifts. The program responds Number of trunk groups Enter the number of vectors. The program responds Tail /cms/install/logdir/admin.log Editing the File Setting Up CMS Using a Unix Flat FileCms3 192.168.2.2 0800AM # Definity-G3V5/Definity-R6/R7/Definity-R8 Flat File Enter 2 to select the flat file option. The program responds Tail -f /cms/install/logdir/admin.log Installing Forecasting Package Installing Feature PackagesOverview Prerequisites Procedure Authorizations on Select the pkginstall option. The program responds Forecasting package installed date/time Installing External Call History Package R3V Backup Filesystem backup Pkginstall Printers, and Modems 585-215-874. The program responds Number of call segments to buffer for ACD xxxxx Package on Hardware Platform Port a Port B Setting Up the Remote ConsoleRedirecting the Remote Console Port to the Modem Redirect the console back to the local console by entering Setting Up the NTS Setting Up the Alarm OriginatorConfiguring Eeprom configuration information Flash self-boot image Enter 1 to erase EEPROM. The program responds Enter N. The program returns to the monitor prompt For the 64- port NTS, the boot file name is Migrating CMS System Administration Data to the New Server Creating an Alternate Boot Device for Mirrored SystemsMigrating CMS System Administration Data to the New Server Checking the Archive Interval Performing an Incremental Maintenance Backup Administering the SwitchUpgrade the Original CMS Server Migrating CMS Historical Data to the New HA Server Migrate Administration Data Migrating Administration Data Back Onto the Original ServerMigrating Administration Data Back Onto the Original Server Performing a New Full Maintenance Backup and Restore These error messages can be ignored Performing Cmsadm Backups on the HA Servers Multiple ACDs Switches on HA Systems Setting Up Version and Release ValuesDefinity Switch Administration Overview Determining Switch/CMS CompatibilityAdministration Adjunct CMSField Definition Setting the Switch VersionCall Center Optional Features Setting the Call Center ReleaseCall Center System Parameters Agent and Call Selection Setting Adjunct CMS ReleaseSetting Up the Link on the CMS Computer Administering the Definity SwitchOverview Administering LAN Connection Form Purpose Adding a Second Packet Interface Administering the Definity Switch Node Names Adding Node Names and IP AddressesProcedure. See CentreVu CMS Software Adding a C-LAN IP Interface LAN Adding an Ethernet Data Module Processor Channel Assignment Adding Processor Interface ChannelsFrom a gateway for example, a router to a network Adding IP RoutingAdministering the Switch for CMS High Availability Systems Administering the Switch for CMS High Availability Systems Index IndexIN-2