Lucent Technologies Release 3 Version 8 manual Enter the number of shifts. The program responds

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21.Enter the number of splits/skills in this ACD. The program responds:

Total split/skill members, summed over all splits/skills

(0-XXXX):

22.Enter the maximum number of split/skill members that will be logged into this ACD simultaneously, considering shift overlap.

•For non-EAS, sum all agent-split combinations, counting each split an agent will log into (maximum is 4) as a split member.

•For EAS, sum all agent-skill combinations that will be logged in at the same time, counting the maximum number of skills the supervisors expect to assign to each agent (up to 20) during a shift.

If it is not possible to sum the number of splits/skills for each agent, you can determine the capacity needed by multiplying the total number of agents by the average number of splits/skills per agent. The program responds:

Number of shifts (1-4):

23.Enter the number of shifts. The program responds:

Enter the start time for shift 1 (hh:mmXM):

24.Enter the start time for shift 1; for example, 08:00am. The program responds:

Enter the stop time for shift 1 (hh:mmXM)

: