Lucent Technologies Release 3 Version 8 manual Overview HA Upgrade Procedure

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Upgrading CMS to the High Availability Option

CentreVu CMS R3V8 High Availability

 

 

 

 

Connectivity, Upgrade and Administration

 

HA Upgrade Scenarios

3-3

 

 

 

 

 

 

 

 

 

 

 

Overview of the

HA Upgrade

Procedure

The steps required to perform an HA upgrade when the original server requires a full CMS version upgrade are described below and depicted in the accompanying figurePage 2-5.

Note:

Steps 1 through 4 (below) should be performed approximately 24 hours before the HA upgrade process is initiated.

1.Upgrade the Definity Switches to Release 8.1 (or later) and administer the switches to run with the current (pre-R3V8) version of CMS installed on the original server.

2.Since backup tapes will be exchanged between the two servers, verify that the tape drive on the original server is compatible with the tape drive on the new HA server. For example, if a Sun Enterprise 3500 server is purchased for incorporation with an existing Enterprise 3000 server, the tape drive on the 3000 system must be replaced with a new Exabyte Mammoth 20-40 Gbyte 8mm (EXB- 8900) tape drive. Old tapes should be discarded so that they are not mistakenly used in the new tape drive.

Note:

If replacement of the tape drive on the original server is required, provisioning will dispatch a Sun* technician. For 24/7 call center operations, this activity will incur some loss of CMS data.

3.Coordinate with the customer to:

a.determine which CMS server will be designated as the primary server and which will be designated as the secondary server (for details, see “Supported CMS Platform Combinations” on Page 1-2)

b.establish a cut-off time on the day of the HA upgrade, after which time CMS users will not make changes to the system administration until the upgrade is completed.

4.Perform a CMS full maintenance backup and a CMSADM backup on the original server approximately 24 hours before the HA upgrade begins.

*Sun is a registered trademark of Sun Microsystems, Inc.

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Contents CentreVu Call Management System Comments Table of Contents Page Page Page Overview IntroductionSupported CMS Platform Combinations Supported Definity SwitchesRequired and Optional Software Software Customer Special Upgrade ConsiderationsGeneral Roles and Responsibilities Chapter Task TechnicianCustomer-Specific Roles and Responsibilities Technician Support for U.S. and Canada CentreVu CMS HelplinesNo switch-over Server Switch-Over OptionsManual server switch-overs Basic Configuration RulesCustomized software switch-over Connecting Blocks Planning for LAN Switch Links Overview Ethernet Ports on a CMS Computer Connecting to the Definity SwitchOverview Connectivity OptionsConnecting with a 10Base-T Hub RJ45 UTP Category 5 modular cord Quantity Description ComcodeCabling Diagram LAN via 10Base-T Hub Upgrading CMS to the High Availability Option HA Upgrade ScenariosHA Upgrade Scenarios Overview HA Upgrade Procedure HA Upgrade Scenarios HA Upgrade Scenarios Verifying the Tape Drive on an Enterprise 3000 Server Tape Verification ProcedurePrerequisites Performing a Cmsadm BackupBackup Filesystem Pkginstall Xxxxxxx blocks Performing a Cmsadm Backup Performing a Full Maintenance Backup Performing a Maintenance Backup Administration Data Only System responds Overview Prerequisites Setting Up CMS on an HA ServerOverview Setting AuthorizationsProgram responds ProcedurePurchased version is R3V8. Is this correct? y/n Authorize use of external application feature? y/n Default n Purchased Non-EAS Switch Agent Number of Split or Skill MembersCapabilities/capacities authorized date/time Overview Procedure Setting Up Data Storage ParametersSetting Up CMS on an HA Server Setting Up CMS on an HA Server Prerequisites Setting Up a LAN for Switch ConnectionsEditing ProceduresFile Overview Prerequisites Setting Up the CMS ApplicationSetup Methods Overview ProcedureIf system setup has already been done, the program responds Enter 4 to select Setup optionPress enter to accept the default. The program responds Is Vectoring enabled on the switch? y/n Enter the local port assigned to switch Enter 2 to select TCP/IP Program responds Enter the number of shifts. The program responds Number of trunk groups Enter the number of vectors. The program responds Tail /cms/install/logdir/admin.log Editing the File Setting Up CMS Using a Unix Flat FileCms3 192.168.2.2 0800AM # Definity-G3V5/Definity-R6/R7/Definity-R8 Flat File Enter 2 to select the flat file option. The program responds Tail -f /cms/install/logdir/admin.log Overview Prerequisites Procedure Installing Feature PackagesInstalling Forecasting Package Authorizations on Select the pkginstall option. The program responds Forecasting package installed date/time Installing External Call History Package R3V Backup Filesystem backup Pkginstall Printers, and Modems 585-215-874. The program responds Number of call segments to buffer for ACD xxxxx Package on Hardware Platform Port a Port B Setting Up the Remote ConsoleRedirecting the Remote Console Port to the Modem Redirect the console back to the local console by entering Configuring Setting Up the Alarm OriginatorSetting Up the NTS Eeprom configuration information Flash self-boot image Enter 1 to erase EEPROM. The program responds Enter N. The program returns to the monitor prompt For the 64- port NTS, the boot file name is Migrating CMS System Administration Data to the New Server Creating an Alternate Boot Device for Mirrored SystemsMigrating CMS System Administration Data to the New Server Checking the Archive Interval Performing an Incremental Maintenance Backup Administering the SwitchUpgrade the Original CMS Server Migrating CMS Historical Data to the New HA Server Migrate Administration Data Migrating Administration Data Back Onto the Original ServerMigrating Administration Data Back Onto the Original Server Performing a New Full Maintenance Backup and Restore These error messages can be ignored Performing Cmsadm Backups on the HA Servers Multiple ACDs Switches on HA Systems Setting Up Version and Release ValuesAdjunct CMS Overview Determining Switch/CMS CompatibilityDefinity Switch Administration AdministrationField Definition Setting the Switch VersionCall Center Optional Features Setting the Call Center ReleaseCall Center System Parameters Agent and Call Selection Setting Adjunct CMS ReleaseOverview Administering LAN Connection Administering the Definity SwitchSetting Up the Link on the CMS Computer Form Purpose Adding a Second Packet Interface Administering the Definity Switch Node Names Adding Node Names and IP AddressesProcedure. See CentreVu CMS Software Adding a C-LAN IP Interface LAN Adding an Ethernet Data Module Processor Channel Assignment Adding Processor Interface ChannelsFrom a gateway for example, a router to a network Adding IP RoutingAdministering the Switch for CMS High Availability Systems Administering the Switch for CMS High Availability Systems Index IndexIN-2