Lucent Technologies Release 3 Version 8 manual Setting Up Version and Release Values

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Administering the Switch for CMS High Availability Systems		CentreVu CMS R3V8 High Availability
	Connectivity, Upgrade and Administration
Overview		4-1

Administering the Switch for CMS High Availability

Systems

Overview

Before a CentreVu® Call Management System (CMS) high availability (HA) system can collect and process Automatic Call Distribution (ACD) data from the DEFINITY ® switch, a special hardware interface on the switch must be properly administered. Each switch can use a number of different interfaces to communicate to a CMS computer.

The switch administration procedures described in this chapter apply to the following DEFINITY switches:

•Generic 3si (G3si)

•Generic 3r (G3r)

•Generic 3csi (G3csi)

For additional information about switch administration, refer to the appropriate switch administration documents.

Multiple ACDs (Switches) on HA Systems

If the customer has purchased the High Availability option, you must connect a link from one C-LAN circuit pack to one CMS computer, and a second link from a different C-LAN circuit pack to another CMS computer.

In addition to having the correct CMS R3V8 load, the Definity switch must be optioned with a switch version of V8, Call Center Release of 8.1, and Adjunct CMS Release of R3V8, as specified below in “Determining Switch/CMS Compatibility” on Page 4-2.

The two CMS computers used in a dual server HA system can collect identical data from up to eight switches. From the perspective of the CMS computer, each switch represents one ACD. For HA systems, all switches connect to the servers via TCP/IP. The switch administration procedures shown in this chapter are applicable whether you are setting up one switch or eight switches; each switch requires a link to the CMS computer.

Setting Up Version and Release Values

This section contains switch administration activities that must be done for all G3 switches (si, r, and csi) before you administer the switch-to-CMS computer link.

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Contents CentreVu Call Management System Comments Table of Contents Page Page Page Overview IntroductionSupported CMS Platform Combinations Supported Definity SwitchesRequired and Optional Software Software Customer Special Upgrade ConsiderationsGeneral Roles and Responsibilities Chapter Task TechnicianCustomer-Specific Roles and Responsibilities Technician Support for U.S. and Canada CentreVu CMS HelplinesNo switch-over Server Switch-Over OptionsManual server switch-overs Basic Configuration RulesCustomized software switch-over Connecting Blocks Planning for LAN Switch Links Overview Ethernet Ports on a CMS Computer Connecting to the Definity SwitchOverview Connectivity OptionsConnecting with a 10Base-T Hub RJ45 UTP Category 5 modular cord Quantity Description ComcodeCabling Diagram LAN via 10Base-T Hub Upgrading CMS to the High Availability Option HA Upgrade ScenariosHA Upgrade Scenarios Overview HA Upgrade Procedure HA Upgrade Scenarios HA Upgrade Scenarios Verifying the Tape Drive on an Enterprise 3000 Server Tape Verification ProcedurePrerequisites Performing a Cmsadm BackupBackup Filesystem Pkginstall Xxxxxxx blocks Performing a Cmsadm Backup Performing a Full Maintenance Backup Performing a Maintenance Backup Administration Data Only System responds Overview Prerequisites Setting Up CMS on an HA ServerOverview Setting AuthorizationsProgram responds ProcedurePurchased version is R3V8. Is this correct? y/n Authorize use of external application feature? y/n Default n Purchased Non-EAS Switch Agent Number of Split or Skill MembersCapabilities/capacities authorized date/time Overview Procedure Setting Up Data Storage ParametersSetting Up CMS on an HA Server Setting Up CMS on an HA Server Prerequisites Setting Up a LAN for Switch ConnectionsEditing ProceduresFile Overview Prerequisites Setting Up the CMS ApplicationSetup Methods Overview ProcedureIf system setup has already been done, the program responds Enter 4 to select Setup optionPress enter to accept the default. The program responds Is Vectoring enabled on the switch? y/n Enter the local port assigned to switch Enter 2 to select TCP/IP Program responds Enter the number of shifts. The program responds Number of trunk groups Enter the number of vectors. The program responds Tail /cms/install/logdir/admin.log Editing the File Setting Up CMS Using a Unix Flat FileCms3 192.168.2.2 0800AM # Definity-G3V5/Definity-R6/R7/Definity-R8 Flat File Enter 2 to select the flat file option. The program responds Tail -f /cms/install/logdir/admin.log Overview Prerequisites Procedure Installing Feature PackagesInstalling Forecasting Package Authorizations on Select the pkginstall option. The program responds Forecasting package installed date/time Installing External Call History Package R3V Backup Filesystem backup Pkginstall Printers, and Modems 585-215-874. The program responds Number of call segments to buffer for ACD xxxxx Package on Hardware Platform Port a Port B Setting Up the Remote ConsoleRedirecting the Remote Console Port to the Modem Redirect the console back to the local console by entering Configuring Setting Up the Alarm OriginatorSetting Up the NTS Eeprom configuration information Flash self-boot image Enter 1 to erase EEPROM. The program responds Enter N. The program returns to the monitor prompt For the 64- port NTS, the boot file name is Migrating CMS System Administration Data to the New Server Creating an Alternate Boot Device for Mirrored SystemsMigrating CMS System Administration Data to the New Server Checking the Archive Interval Performing an Incremental Maintenance Backup Administering the SwitchUpgrade the Original CMS Server Migrating CMS Historical Data to the New HA Server Migrate Administration Data Migrating Administration Data Back Onto the Original ServerMigrating Administration Data Back Onto the Original Server Performing a New Full Maintenance Backup and Restore These error messages can be ignored Performing Cmsadm Backups on the HA Servers Multiple ACDs Switches on HA Systems Setting Up Version and Release ValuesAdjunct CMS Overview Determining Switch/CMS CompatibilityDefinity Switch Administration AdministrationField Definition Setting the Switch VersionCall Center Optional Features Setting the Call Center ReleaseCall Center System Parameters Agent and Call Selection Setting Adjunct CMS ReleaseOverview Administering LAN Connection Administering the Definity SwitchSetting Up the Link on the CMS Computer Form Purpose Adding a Second Packet Interface Administering the Definity Switch Node Names Adding Node Names and IP AddressesProcedure. See CentreVu CMS Software Adding a C-LAN IP Interface LAN Adding an Ethernet Data Module Processor Channel Assignment Adding Processor Interface ChannelsFrom a gateway for example, a router to a network Adding IP RoutingAdministering the Switch for CMS High Availability Systems Administering the Switch for CMS High Availability Systems Index IndexIN-2