Lucent Technologies Release 3 Version 8 manual HA Upgrade Scenarios

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Upgrading CMS to the High Availability Option

CentreVu CMS R3V8 High Availability

 

 

 

Connectivity, Upgrade and Administration

 

 

HA Upgrade Scenarios

3-4

 

 

 

 

 

5.On the day of the upgrade, the Lucent technician arrives onsite and performs a backup of system and ACD-specific admin data on the original server.

Note:

At this point in the upgrade process, CMS users must not attempt to make administrative changes on the system until the HA upgrade is completed.

6.The new HA server is installed, configured, CMS is put into single user mode and the backup tape (created in Step 5) is used to migrate the System Administration data and Agent/Call Center Admin data onto the new HA server.

7.After the most recent intrahour interval archive completes on the original server, busy out all ACD links at their respective switches and re-administer them for CMS R3V8 and dual ACD links. When the switches are re-administered, release the busy out for the links.

8.As soon as the switch is re-administered and the ACD links for the new HA server come up, verify that CMS data collection on the new HA server is active for all ACDs.

9.Perform an incremental maintenance backup on the original server (historical data only), then power it down to install the new drives from the Speed Centre.

10.After the Speed Centre disks are installed and the new CMS software has been set up, restart CMS data collection on the original server. Verify that data is collected from all ACDs.

11.Migrate the CMS historical data from the incremental maintenance backup (Step 9) to the new HA server. When the migration completes, replace the incremental tape with the original full maintenance tape (Step 4) and migrate all of the remaining historical data to the new HA server.

12.Use the CMS system administration and ACD-specific admin data backup tape (Step 5) to migrate that data back onto the newly upgraded original CMS server.

13.Run a full maintenance backup on the new HA server.

14.Restore the historical data from the full maintenance backup tape (created in the preceeding step) onto the original server.

The two servers now share the same initial set of administrative data; CMS users can now resume (or start) making administrative changes to whichever CMS system is designated as the primary server.

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Contents CentreVu Call Management System Comments Table of Contents Page Page Page Introduction OverviewSupported Definity Switches Supported CMS Platform CombinationsRequired and Optional Software Special Upgrade Considerations General Roles and ResponsibilitiesChapter Task Technician Software CustomerCustomer-Specific Roles and Responsibilities CentreVu CMS Helplines Technician Support for U.S. and CanadaServer Switch-Over Options No switch-overBasic Configuration Rules Customized software switch-overManual server switch-overs Connecting Blocks Planning for LAN Switch Links Overview Connecting to the Definity Switch OverviewConnectivity Options Ethernet Ports on a CMS ComputerConnecting with a 10Base-T Hub Quantity Description Comcode RJ45 UTP Category 5 modular cordCabling Diagram LAN via 10Base-T Hub HA Upgrade Scenarios Upgrading CMS to the High Availability OptionHA Upgrade Scenarios Overview HA Upgrade Procedure HA Upgrade Scenarios HA Upgrade Scenarios Tape Verification Procedure Verifying the Tape Drive on an Enterprise 3000 ServerPerforming a Cmsadm Backup PrerequisitesBackup Filesystem Pkginstall Xxxxxxx blocks Performing a Cmsadm Backup Performing a Full Maintenance Backup Performing a Maintenance Backup Administration Data Only System responds Setting Up CMS on an HA Server Overview PrerequisitesSetting Authorizations OverviewProcedure Program respondsPurchased version is R3V8. Is this correct? y/n Authorize use of external application feature? y/n Default n Switch Agent Number of Split or Skill Members Purchased Non-EASCapabilities/capacities authorized date/time Setting Up Data Storage Parameters Overview ProcedureSetting Up CMS on an HA Server Setting Up CMS on an HA Server Setting Up a LAN for Switch Connections PrerequisitesProcedures EditingFile Setting Up the CMS Application Setup MethodsOverview Prerequisites Procedure OverviewEnter 4 to select Setup option If system setup has already been done, the program respondsPress enter to accept the default. The program responds Is Vectoring enabled on the switch? y/n Enter the local port assigned to switch Enter 2 to select TCP/IP Program responds Enter the number of shifts. The program responds Number of trunk groups Enter the number of vectors. The program responds Tail /cms/install/logdir/admin.log Setting Up CMS Using a Unix Flat File Editing the FileCms3 192.168.2.2 0800AM # Definity-G3V5/Definity-R6/R7/Definity-R8 Flat File Enter 2 to select the flat file option. The program responds Tail -f /cms/install/logdir/admin.log Installing Feature Packages Installing Forecasting PackageOverview Prerequisites Procedure Authorizations on Select the pkginstall option. The program responds Forecasting package installed date/time Installing External Call History Package R3V Backup Filesystem backup Pkginstall Printers, and Modems 585-215-874. The program responds Number of call segments to buffer for ACD xxxxx Package on Setting Up the Remote Console Hardware Platform Port a Port BRedirecting the Remote Console Port to the Modem Redirect the console back to the local console by entering Setting Up the Alarm Originator Setting Up the NTSConfiguring Eeprom configuration information Flash self-boot image Enter 1 to erase EEPROM. The program responds Enter N. The program returns to the monitor prompt For the 64- port NTS, the boot file name is Creating an Alternate Boot Device for Mirrored Systems Migrating CMS System Administration Data to the New ServerMigrating CMS System Administration Data to the New Server Checking the Archive Interval Administering the Switch Performing an Incremental Maintenance BackupUpgrade the Original CMS Server Migrating CMS Historical Data to the New HA Server Migrating Administration Data Back Onto the Original Server Migrate Administration DataMigrating Administration Data Back Onto the Original Server Performing a New Full Maintenance Backup and Restore These error messages can be ignored Performing Cmsadm Backups on the HA Servers Setting Up Version and Release Values Multiple ACDs Switches on HA SystemsOverview Determining Switch/CMS Compatibility Definity Switch AdministrationAdministration Adjunct CMSSetting the Switch Version Field DefinitionSetting the Call Center Release Call Center Optional FeaturesSetting Adjunct CMS Release Call Center System Parameters Agent and Call SelectionAdministering the Definity Switch Setting Up the Link on the CMS ComputerOverview Administering LAN Connection Form Purpose Adding a Second Packet Interface Administering the Definity Switch Adding Node Names and IP Addresses Node NamesProcedure. See CentreVu CMS Software Adding a C-LAN IP Interface LAN Adding an Ethernet Data Module Adding Processor Interface Channels Processor Channel AssignmentAdding IP Routing From a gateway for example, a router to a networkAdministering the Switch for CMS High Availability Systems Administering the Switch for CMS High Availability Systems Index IndexIN-2