Lucent Technologies Release 3 Version 8 manual 192.168.2.2

Page 60

 

Upgrading CMS to the High Availability Option

CentreVu CMS R3V8 High Availability

 

 

 

Connectivity, Upgrade and Administration

 

 

Setting Up CMS on an HA Server

3-40

 

 

 

 

 

#TCP/IP transport is only available with DEFINITY R7 and

#later switch models.

#Select the transport to the switch

#1) X.25

#2) TCP/IP

#Enter choice (1-2):

2

#Skip the next question if you did not enter choice 1.

#These are used for X.25 connections only.

#Select the device used for x.25 connectivity to the switch

#1) Serial port A

#2) Serial port B

#3) HSI link 0

#4) HSI link 1

#5) HSI link 2

#6) HSI link 3

#7) HSI link 4

#8) HSI link 5

#9) HSI link 6

#10) HSI link 7

#11) Software loopback link 0

#12) Software loopback link 1

#Enter choice (1-12):

#Skip the next question if you did not enter choices 11 - 12.

#These are used for testing only. If you select one of these,

#you will not be able to collect data from your ACD.

#Are you sure you want to do this? (y/n):

#Skip the next two questions if you did not enter choice 2

#(TCP/IP). These are used for TCP/IP connections only.

#If a host name is entered, the host name must be administered #in a DNS or /etc/hosts file or the link to the switch

#will not work.

#Enter DEFINITY host name or IP Address:

192.168.2.2

# Enter DEFINITY TCP port number (5001-5999):

5001

# Maximum number of splits/skills based on switch type:

# Release(s)

Value

# Definity-G3V2/Definity-G3V3/Definity-G3V4

255

#

Definity-G3V5/Definity-R6/R7

600

#

Definity-R8

999

#Number of splits/skills (0-Maximum):

#Maximum number of split/skill members based on switch type:

# Release(s)

Value

#

Definity-G3V2/Definity-G3V3/Definity-G3V4

5200

#

Definity-G3V5/Definity-R6/R7/Definity-R8

10000

#Total split/skill members, summed over all

#splits/skills (0-Maximum):

1000

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Contents CentreVu Call Management System Comments Table of Contents Page Page Page Introduction OverviewSupported Definity Switches Supported CMS Platform CombinationsRequired and Optional Software Special Upgrade Considerations General Roles and ResponsibilitiesChapter Task Technician Software CustomerCustomer-Specific Roles and Responsibilities CentreVu CMS Helplines Technician Support for U.S. and CanadaServer Switch-Over Options No switch-overBasic Configuration Rules Customized software switch-overManual server switch-overs Connecting Blocks Planning for LAN Switch Links Overview Connecting to the Definity Switch OverviewConnectivity Options Ethernet Ports on a CMS ComputerConnecting with a 10Base-T Hub Quantity Description Comcode RJ45 UTP Category 5 modular cordCabling Diagram LAN via 10Base-T Hub HA Upgrade Scenarios Upgrading CMS to the High Availability OptionHA Upgrade Scenarios Overview HA Upgrade Procedure HA Upgrade Scenarios HA Upgrade Scenarios Tape Verification Procedure Verifying the Tape Drive on an Enterprise 3000 ServerPerforming a Cmsadm Backup PrerequisitesBackup Filesystem Pkginstall Xxxxxxx blocks Performing a Cmsadm Backup Performing a Full Maintenance Backup Performing a Maintenance Backup Administration Data Only System responds Setting Up CMS on an HA Server Overview PrerequisitesSetting Authorizations OverviewProcedure Program respondsPurchased version is R3V8. Is this correct? y/n Authorize use of external application feature? y/n Default n Switch Agent Number of Split or Skill Members Purchased Non-EASCapabilities/capacities authorized date/time Setting Up Data Storage Parameters Overview ProcedureSetting Up CMS on an HA Server Setting Up CMS on an HA Server Setting Up a LAN for Switch Connections PrerequisitesProcedures EditingFile Setting Up the CMS Application Setup MethodsOverview Prerequisites Procedure OverviewEnter 4 to select Setup option If system setup has already been done, the program respondsPress enter to accept the default. The program responds Is Vectoring enabled on the switch? y/n Enter the local port assigned to switch Enter 2 to select TCP/IP Program responds Enter the number of shifts. The program responds Number of trunk groups Enter the number of vectors. The program responds Tail /cms/install/logdir/admin.log Setting Up CMS Using a Unix Flat File Editing the FileCms3 192.168.2.2 0800AM # Definity-G3V5/Definity-R6/R7/Definity-R8 Flat File Enter 2 to select the flat file option. The program responds Tail -f /cms/install/logdir/admin.log Installing Feature Packages Installing Forecasting PackageOverview Prerequisites Procedure Authorizations on Select the pkginstall option. The program responds Forecasting package installed date/time Installing External Call History Package R3V Backup Filesystem backup Pkginstall Printers, and Modems 585-215-874. The program responds Number of call segments to buffer for ACD xxxxx Package on Setting Up the Remote Console Hardware Platform Port a Port BRedirecting the Remote Console Port to the Modem Redirect the console back to the local console by entering Setting Up the Alarm Originator Setting Up the NTSConfiguring Eeprom configuration information Flash self-boot image Enter 1 to erase EEPROM. The program responds Enter N. The program returns to the monitor prompt For the 64- port NTS, the boot file name is Creating an Alternate Boot Device for Mirrored Systems Migrating CMS System Administration Data to the New ServerMigrating CMS System Administration Data to the New Server Checking the Archive Interval Administering the Switch Performing an Incremental Maintenance BackupUpgrade the Original CMS Server Migrating CMS Historical Data to the New HA Server Migrating Administration Data Back Onto the Original Server Migrate Administration DataMigrating Administration Data Back Onto the Original Server Performing a New Full Maintenance Backup and Restore These error messages can be ignored Performing Cmsadm Backups on the HA Servers Setting Up Version and Release Values Multiple ACDs Switches on HA SystemsOverview Determining Switch/CMS Compatibility Definity Switch AdministrationAdministration Adjunct CMSSetting the Switch Version Field DefinitionSetting the Call Center Release Call Center Optional FeaturesSetting Adjunct CMS Release Call Center System Parameters Agent and Call SelectionAdministering the Definity Switch Setting Up the Link on the CMS ComputerOverview Administering LAN Connection Form Purpose Adding a Second Packet Interface Administering the Definity Switch Adding Node Names and IP Addresses Node NamesProcedure. See CentreVu CMS Software Adding a C-LAN IP Interface LAN Adding an Ethernet Data Module Adding Processor Interface Channels Processor Channel AssignmentAdding IP Routing From a gateway for example, a router to a networkAdministering the Switch for CMS High Availability Systems Administering the Switch for CMS High Availability Systems Index IndexIN-2