Lucent Technologies Release 3 Version 8 manual R3V

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Upgrading CMS to the High Availability Option

CentreVu CMS R3V8 High Availability

 

 

 

Connectivity, Upgrade and Administration

 

Installing Feature Packages

3-51

 

 

 

 

 

Procedure

1.Access the CMS Services menu by entering: cmssvc

The program responds:

Lucent Technologies CentreVu(R) Call Management System Services Menu

Select a command from the

list below.

1)

auth_display

Display

feature authorizations

2)

auth_set

Authorize capabilities/capacities

3)

run_cms

Turn CentreVu CMS on or off

4)

setup

Set up the initial configuration

5)

swinfo

Display

switch information

6)

swsetup

Change switch information

7)

patch_inst

Install

a single CMS patch from CD

8)

patch_rmv

Backout

an installed CMS patch

9)

load_all

Install

all CMS patches found on CD

10)

back_all

Backout

all installed CMS patches from machine

Enter choice (1-10) or q to quit:

2.Enter 1 to select the auth_display option. The program responds by displaying the current authorizations (for example):

Version purchased:

R3VX

Capability/Capacity

Authorization

-------------------

-------------

vectoring

authorized

forecasting

installed

graphics

authorized

external call history

authorized

expert agent selection

authorized

external application

authorized

More than 2000 VDNs measured

authorized

Lucent Technologies CentreVu(R) Supervisor

authorized

Lucent Technologies CentreVu(R) Report Designer

authorized

Maximum number of split/skill members

10000

Maximum number of ACDs

2

Simultaneous CentreVu Supervisor logins

250

3.Verify that the system is authorized for the External Call History package.

NOTE

If External Call History is not authorized but should be, go to “Setting Authorizations” on Page 3-15 (this procedure can only be performed by CMS provisioning personnel).

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Contents CentreVu Call Management System Comments Table of Contents Page Page Page Overview IntroductionSupported CMS Platform Combinations Supported Definity SwitchesRequired and Optional Software Software Customer Special Upgrade ConsiderationsGeneral Roles and Responsibilities Chapter Task TechnicianCustomer-Specific Roles and Responsibilities Technician Support for U.S. and Canada CentreVu CMS HelplinesNo switch-over Server Switch-Over OptionsManual server switch-overs Basic Configuration RulesCustomized software switch-over Connecting Blocks Planning for LAN Switch Links Overview Ethernet Ports on a CMS Computer Connecting to the Definity SwitchOverview Connectivity OptionsConnecting with a 10Base-T Hub RJ45 UTP Category 5 modular cord Quantity Description ComcodeCabling Diagram LAN via 10Base-T Hub Upgrading CMS to the High Availability Option HA Upgrade ScenariosHA Upgrade Scenarios Overview HA Upgrade Procedure HA Upgrade Scenarios HA Upgrade Scenarios Verifying the Tape Drive on an Enterprise 3000 Server Tape Verification ProcedurePrerequisites Performing a Cmsadm BackupBackup Filesystem Pkginstall Xxxxxxx blocks Performing a Cmsadm Backup Performing a Full Maintenance Backup Performing a Maintenance Backup Administration Data Only System responds Overview Prerequisites Setting Up CMS on an HA ServerOverview Setting AuthorizationsProgram responds ProcedurePurchased version is R3V8. Is this correct? y/n Authorize use of external application feature? y/n Default n Purchased Non-EAS Switch Agent Number of Split or Skill MembersCapabilities/capacities authorized date/time Overview Procedure Setting Up Data Storage ParametersSetting Up CMS on an HA Server Setting Up CMS on an HA Server Prerequisites Setting Up a LAN for Switch ConnectionsEditing ProceduresFile Overview Prerequisites Setting Up the CMS ApplicationSetup Methods Overview ProcedureIf system setup has already been done, the program responds Enter 4 to select Setup optionPress enter to accept the default. The program responds Is Vectoring enabled on the switch? y/n Enter the local port assigned to switch Enter 2 to select TCP/IP Program responds Enter the number of shifts. The program responds Number of trunk groups Enter the number of vectors. The program responds Tail /cms/install/logdir/admin.log Editing the File Setting Up CMS Using a Unix Flat FileCms3 192.168.2.2 0800AM # Definity-G3V5/Definity-R6/R7/Definity-R8 Flat File Enter 2 to select the flat file option. The program responds Tail -f /cms/install/logdir/admin.log Overview Prerequisites Procedure Installing Feature PackagesInstalling Forecasting Package Authorizations on Select the pkginstall option. The program responds Forecasting package installed date/time Installing External Call History Package R3V Backup Filesystem backup Pkginstall Printers, and Modems 585-215-874. The program responds Number of call segments to buffer for ACD xxxxx Package on Hardware Platform Port a Port B Setting Up the Remote ConsoleRedirecting the Remote Console Port to the Modem Redirect the console back to the local console by entering Configuring Setting Up the Alarm OriginatorSetting Up the NTS Eeprom configuration information Flash self-boot image Enter 1 to erase EEPROM. The program responds Enter N. The program returns to the monitor prompt For the 64- port NTS, the boot file name is Migrating CMS System Administration Data to the New Server Creating an Alternate Boot Device for Mirrored SystemsMigrating CMS System Administration Data to the New Server Checking the Archive Interval Performing an Incremental Maintenance Backup Administering the SwitchUpgrade the Original CMS Server Migrating CMS Historical Data to the New HA Server Migrate Administration Data Migrating Administration Data Back Onto the Original ServerMigrating Administration Data Back Onto the Original Server Performing a New Full Maintenance Backup and Restore These error messages can be ignored Performing Cmsadm Backups on the HA Servers Multiple ACDs Switches on HA Systems Setting Up Version and Release ValuesAdjunct CMS Overview Determining Switch/CMS CompatibilityDefinity Switch Administration AdministrationField Definition Setting the Switch VersionCall Center Optional Features Setting the Call Center ReleaseCall Center System Parameters Agent and Call Selection Setting Adjunct CMS ReleaseOverview Administering LAN Connection Administering the Definity SwitchSetting Up the Link on the CMS Computer Form Purpose Adding a Second Packet Interface Administering the Definity Switch Node Names Adding Node Names and IP AddressesProcedure. See CentreVu CMS Software Adding a C-LAN IP Interface LAN Adding an Ethernet Data Module Processor Channel Assignment Adding Processor Interface ChannelsFrom a gateway for example, a router to a network Adding IP RoutingAdministering the Switch for CMS High Availability Systems Administering the Switch for CMS High Availability Systems Index IndexIN-2