Lucent Technologies Release 3 Version 8 manual Installing Feature Packages

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	Upgrading CMS to the High Availability Option	CentreVu CMS R3V8 High Availability
		Connectivity, Upgrade and Administration
	Installing Feature Packages	3-46

Installing Feature Packages

Use the procedures in this section to install the following feature packages:

•Forecasting

•External Call History (ECH).

Customers can install these CMS feature packages if they have been authorized during CMS setup.

Installing the

Forecasting

Package

Overview

Prerequisites

Procedure

Use the procedure in this section to install the Forecasting feature package.

•Verify that you are logged in as root.

•All file systems must be mounted.

•CMS must be turned off.

1.Access the CMS Services menu by entering the following command:

cmssvc

The program responds:

Lucent Technologies CentreVu(R) Call Management System Services Menu

Select a command from the			list below.
1)	auth_display	Display	feature authorizations
2)	auth_set	Authorize capabilities/capacities
3)	run_cms	Turn CentreVu CMS on or off
4)	setup	Set up the initial configuration
5)	swinfo	Display	switch information
6)	swsetup	Change switch information
7)	patch_inst	Install	a single CMS patch from CD
8)	patch_rmv	Backout	an installed CMS patch
9)	load_all	Install	all CMS patches found on CD
10)	back_all	Backout	all installed CMS patches from machine

Enter choice (1-10) or q to quit:

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Contents CentreVu Call Management System Comments Table of Contents Page Page Page Introduction OverviewSupported Definity Switches Supported CMS Platform CombinationsRequired and Optional Software Chapter Task Technician Special Upgrade ConsiderationsGeneral Roles and Responsibilities Software CustomerCustomer-Specific Roles and Responsibilities CentreVu CMS Helplines Technician Support for U.S. and CanadaServer Switch-Over Options No switch-overBasic Configuration Rules Customized software switch-overManual server switch-overs Connecting Blocks Planning for LAN Switch Links Overview Connectivity Options Connecting to the Definity SwitchOverview Ethernet Ports on a CMS ComputerConnecting with a 10Base-T Hub Quantity Description Comcode RJ45 UTP Category 5 modular cordCabling Diagram LAN via 10Base-T Hub HA Upgrade Scenarios Upgrading CMS to the High Availability OptionHA Upgrade Scenarios Overview HA Upgrade Procedure HA Upgrade Scenarios HA Upgrade Scenarios Tape Verification Procedure Verifying the Tape Drive on an Enterprise 3000 ServerPerforming a Cmsadm Backup PrerequisitesBackup Filesystem Pkginstall Xxxxxxx blocks Performing a Cmsadm Backup Performing a Full Maintenance Backup Performing a Maintenance Backup Administration Data Only System responds Setting Up CMS on an HA Server Overview PrerequisitesSetting Authorizations OverviewProcedure Program respondsPurchased version is R3V8. Is this correct? y/n Authorize use of external application feature? y/n Default n Switch Agent Number of Split or Skill Members Purchased Non-EASCapabilities/capacities authorized date/time Setting Up Data Storage Parameters Overview ProcedureSetting Up CMS on an HA Server Setting Up CMS on an HA Server Setting Up a LAN for Switch Connections PrerequisitesProcedures EditingFile Setting Up the CMS Application Setup MethodsOverview Prerequisites Procedure OverviewEnter 4 to select Setup option If system setup has already been done, the program respondsPress enter to accept the default. The program responds Is Vectoring enabled on the switch? y/n Enter the local port assigned to switch Enter 2 to select TCP/IP Program responds Enter the number of shifts. The program responds Number of trunk groups Enter the number of vectors. The program responds Tail /cms/install/logdir/admin.log Setting Up CMS Using a Unix Flat File Editing the FileCms3 192.168.2.2 0800AM # Definity-G3V5/Definity-R6/R7/Definity-R8 Flat File Enter 2 to select the flat file option. The program responds Tail -f /cms/install/logdir/admin.log Installing Feature Packages Installing Forecasting PackageOverview Prerequisites Procedure Authorizations on Select the pkginstall option. The program responds Forecasting package installed date/time Installing External Call History Package R3V Backup Filesystem backup Pkginstall Printers, and Modems 585-215-874. The program responds Number of call segments to buffer for ACD xxxxx Package on Setting Up the Remote Console Hardware Platform Port a Port BRedirecting the Remote Console Port to the Modem Redirect the console back to the local console by entering Setting Up the Alarm Originator Setting Up the NTSConfiguring Eeprom configuration information Flash self-boot image Enter 1 to erase EEPROM. The program responds Enter N. The program returns to the monitor prompt For the 64- port NTS, the boot file name is Creating an Alternate Boot Device for Mirrored Systems Migrating CMS System Administration Data to the New ServerMigrating CMS System Administration Data to the New Server Checking the Archive Interval Administering the Switch Performing an Incremental Maintenance BackupUpgrade the Original CMS Server Migrating CMS Historical Data to the New HA Server Migrating Administration Data Back Onto the Original Server Migrate Administration DataMigrating Administration Data Back Onto the Original Server Performing a New Full Maintenance Backup and Restore These error messages can be ignored Performing Cmsadm Backups on the HA Servers Setting Up Version and Release Values Multiple ACDs Switches on HA SystemsAdministration Overview Determining Switch/CMS CompatibilityDefinity Switch Administration Adjunct CMSSetting the Switch Version Field DefinitionSetting the Call Center Release Call Center Optional FeaturesSetting Adjunct CMS Release Call Center System Parameters Agent and Call SelectionAdministering the Definity Switch Setting Up the Link on the CMS ComputerOverview Administering LAN Connection Form Purpose Adding a Second Packet Interface Administering the Definity Switch Adding Node Names and IP Addresses Node NamesProcedure. See CentreVu CMS Software Adding a C-LAN IP Interface LAN Adding an Ethernet Data Module Adding Processor Interface Channels Processor Channel AssignmentAdding IP Routing From a gateway for example, a router to a networkAdministering the Switch for CMS High Availability Systems Administering the Switch for CMS High Availability Systems Index IndexIN-2