Lucent Technologies Release 3 Version 8 manual CentreVu CMS Helplines

Introduction	CentreVu CMS R3V8 High Availability
	Connectivity, Upgrade and Administration
CentreVu CMS Helplines	1-6

CentreVu CMS Helplines

Customer Support for U.S. and Canada

Customer and

Technician

Support Outside

of U.S. and

Canada

If an installation problem arises that requires assistance, customers or Lucent Technologies technicians can call the numbers shown below.

Customers should inform Support personnel that their CMS system is configured for the High Availability service option.

http://support.lucent.com or 1-800-242-2121

Customers can access the CMS internet support web site and access the Online Expert to get answers to common problems, obtain copies of CMS document and create service requests.

By calling the 1-800 number, the customer reports the problem and generates a trouble ticket so that the problem can be worked by the services organization. The customer is prompted to identify the type of problem (ACD, hardware, or CentreVu CMS) and is connected to the appropriate service organization.

For customer and technician support outside of the U.S. and Canada, contact your Lucent Technologies representative or distributor for more information.

Technician Support for U.S. and Canada

1-800-248-1234

Lucent Technologies technicians can receive help during installations by using this number.