Lucent Technologies Release 3 Version 8 Performing a Maintenance Backup Administration Data Only

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	Upgrading CMS to the High Availability Option	CentreVu CMS R3V8 High Availability
		Connectivity, Upgrade and Administration
	Performing a Maintenance Backup (Administration Data Only)	3-12

Performing a Maintenance Backup (Administration Data Only)

Procedure

When the CMS technician arrives onsite, they perform an initial maintenance backup on the original server. This backup should include only CMS system administration data, ACD-specific admin data, and non-CMS data.

Note:

Once this backup is started, CMS users must not make any new administrative changes to the system until the upgrade process is finished.

1.From the CMS main menu, select the Maintenance - Back Up Data option.

The Back Up Data window is displayed. Select the following data backup options:

•CMS System Administration data

•ACD-specific admin data

•Non-CMS data

Exclude Historical data from this backup

2.Press the Enter key to move the active cursor to the action list in the upper right corner of the window active.

3.Select the Run option and press Enter.

CAUTION

The HA upgrade entails the use of multiple backup tapes. Be careful to label these tapes appropriately; use of the wrong tape during a migration or restore may result in failure to achieve an initial state of synchronization between the two HA servers.

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Contents CentreVu Call Management System Comments Table of Contents Page Page Page Introduction OverviewSupported Definity Switches Supported CMS Platform CombinationsRequired and Optional Software Special Upgrade Considerations General Roles and ResponsibilitiesChapter Task Technician Software CustomerCustomer-Specific Roles and Responsibilities CentreVu CMS Helplines Technician Support for U.S. and CanadaServer Switch-Over Options No switch-overManual server switch-overs Basic Configuration RulesCustomized software switch-over Connecting Blocks Planning for LAN Switch Links Overview Connecting to the Definity Switch OverviewConnectivity Options Ethernet Ports on a CMS ComputerConnecting with a 10Base-T Hub Quantity Description Comcode RJ45 UTP Category 5 modular cordCabling Diagram LAN via 10Base-T Hub HA Upgrade Scenarios Upgrading CMS to the High Availability OptionHA Upgrade Scenarios Overview HA Upgrade Procedure HA Upgrade Scenarios HA Upgrade Scenarios Tape Verification Procedure Verifying the Tape Drive on an Enterprise 3000 ServerPerforming a Cmsadm Backup PrerequisitesBackup Filesystem Pkginstall Xxxxxxx blocks Performing a Cmsadm Backup Performing a Full Maintenance Backup Performing a Maintenance Backup Administration Data Only System responds Setting Up CMS on an HA Server Overview PrerequisitesSetting Authorizations OverviewProcedure Program respondsPurchased version is R3V8. Is this correct? y/n Authorize use of external application feature? y/n Default n Switch Agent Number of Split or Skill Members Purchased Non-EASCapabilities/capacities authorized date/time Setting Up Data Storage Parameters Overview ProcedureSetting Up CMS on an HA Server Setting Up CMS on an HA Server Setting Up a LAN for Switch Connections PrerequisitesProcedures EditingFile Overview Prerequisites Setting Up the CMS ApplicationSetup Methods Procedure OverviewEnter 4 to select Setup option If system setup has already been done, the program respondsPress enter to accept the default. The program responds Is Vectoring enabled on the switch? y/n Enter the local port assigned to switch Enter 2 to select TCP/IP Program responds Enter the number of shifts. The program responds Number of trunk groups Enter the number of vectors. The program responds Tail /cms/install/logdir/admin.log Setting Up CMS Using a Unix Flat File Editing the FileCms3 192.168.2.2 0800AM # Definity-G3V5/Definity-R6/R7/Definity-R8 Flat File Enter 2 to select the flat file option. The program responds Tail -f /cms/install/logdir/admin.log Overview Prerequisites Procedure Installing Feature PackagesInstalling Forecasting Package Authorizations on Select the pkginstall option. The program responds Forecasting package installed date/time Installing External Call History Package R3V Backup Filesystem backup Pkginstall Printers, and Modems 585-215-874. The program responds Number of call segments to buffer for ACD xxxxx Package on Setting Up the Remote Console Hardware Platform Port a Port BRedirecting the Remote Console Port to the Modem Redirect the console back to the local console by entering Configuring Setting Up the Alarm OriginatorSetting Up the NTS Eeprom configuration information Flash self-boot image Enter 1 to erase EEPROM. The program responds Enter N. The program returns to the monitor prompt For the 64- port NTS, the boot file name is Creating an Alternate Boot Device for Mirrored Systems Migrating CMS System Administration Data to the New ServerMigrating CMS System Administration Data to the New Server Checking the Archive Interval Administering the Switch Performing an Incremental Maintenance BackupUpgrade the Original CMS Server Migrating CMS Historical Data to the New HA Server Migrating Administration Data Back Onto the Original Server Migrate Administration DataMigrating Administration Data Back Onto the Original Server Performing a New Full Maintenance Backup and Restore These error messages can be ignored Performing Cmsadm Backups on the HA Servers Setting Up Version and Release Values Multiple ACDs Switches on HA SystemsOverview Determining Switch/CMS Compatibility Definity Switch AdministrationAdministration Adjunct CMSSetting the Switch Version Field DefinitionSetting the Call Center Release Call Center Optional FeaturesSetting Adjunct CMS Release Call Center System Parameters Agent and Call SelectionOverview Administering LAN Connection Administering the Definity SwitchSetting Up the Link on the CMS Computer Form Purpose Adding a Second Packet Interface Administering the Definity Switch Adding Node Names and IP Addresses Node NamesProcedure. See CentreVu CMS Software Adding a C-LAN IP Interface LAN Adding an Ethernet Data Module Adding Processor Interface Channels Processor Channel AssignmentAdding IP Routing From a gateway for example, a router to a networkAdministering the Switch for CMS High Availability Systems Administering the Switch for CMS High Availability Systems Index IndexIN-2