Lucent Technologies Release 3 Version 8 manual Connecting to the Definity Switch, Overview

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Connecting HA Servers to the Switch		CentreVu CMS R3V8 High Availability
		Connectivity, Upgrade and Administration
Connecting to the Definity Switch		2-5

Connecting to the Definity Switch

Overview

LAN

Connectivity

Options

The recommended link setup for HA systems consists of a private LAN connection between switch and server, with no connectivity to other customer LAN segments. This arrangement optimizes performance of ACD traffic over the link and eliminates potential points of failure extraneous to the needs of switch-to-server communication. However, this configuration may not be feasible for many, if not most, CMS customers who adopt the HA option.

There are two basic ways to make the LAN connection between the Definity switch and the server:

•Connecting with a 10Base-T hub and Cat 5 Cables

The recommended method to connect the switch-to-server link uses a 10Base-T hub and unshielded twisted pair UTP Category 5 cabling to directly connect switch and server over a private LAN.

•Connecting with a Crossover Cable

Ethernet Ports on a CMS Computer

Direct switch-to-server connectivity can be accomplished using a crossover cable with flipped transmit/receive leads. This method has the advantage of ensuring that the LAN connection is private, since a hub is not included in the configuration, but is not recommended for HA systems.

If the customer requires a link connection by means of crossover cables or other methods not described above, general descriptions and requirements for alternate connectivity setups are described in CentreVu Call Management System Switch Connection and Administration (585- 215-876).

Ideally, a second ethernet card should be installed on each CMS HA server. If two ethernet ports are available, the standard provisioning procedure is to use the first (built-in) ethernet port for connectivity to the customer LAN or public network. The second ethernet card (Fast-SCSI Buffered Ethernet (FSBE) or SunSwift* ethernet) should be dedicated solely to the switch link.

*SunSwift is a trademark of Sun Microsystems, Inc.

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Contents CentreVu Call Management System Comments Table of Contents Page Page Page Overview IntroductionSupported CMS Platform Combinations Supported Definity SwitchesRequired and Optional Software General Roles and Responsibilities Special Upgrade ConsiderationsChapter Task Technician Software CustomerCustomer-Specific Roles and Responsibilities Technician Support for U.S. and Canada CentreVu CMS HelplinesNo switch-over Server Switch-Over Options Manual server switch-overs Basic Configuration Rules Customized software switch-over Connecting Blocks Planning for LAN Switch Links Overview Overview Connecting to the Definity SwitchConnectivity Options Ethernet Ports on a CMS ComputerConnecting with a 10Base-T Hub RJ45 UTP Category 5 modular cord Quantity Description ComcodeCabling Diagram LAN via 10Base-T Hub Upgrading CMS to the High Availability Option HA Upgrade ScenariosHA Upgrade Scenarios Overview HA Upgrade Procedure HA Upgrade Scenarios HA Upgrade Scenarios Verifying the Tape Drive on an Enterprise 3000 Server Tape Verification ProcedurePrerequisites Performing a Cmsadm BackupBackup Filesystem Pkginstall Xxxxxxx blocks Performing a Cmsadm Backup Performing a Full Maintenance Backup Performing a Maintenance Backup Administration Data Only System responds Overview Prerequisites Setting Up CMS on an HA ServerOverview Setting AuthorizationsProgram responds ProcedurePurchased version is R3V8. Is this correct? y/n Authorize use of external application feature? y/n Default n Purchased Non-EAS Switch Agent Number of Split or Skill MembersCapabilities/capacities authorized date/time Overview Procedure Setting Up Data Storage ParametersSetting Up CMS on an HA Server Setting Up CMS on an HA Server Prerequisites Setting Up a LAN for Switch ConnectionsEditing ProceduresFile Overview Prerequisites Setting Up the CMS ApplicationSetup Methods Overview ProcedureIf system setup has already been done, the program responds Enter 4 to select Setup optionPress enter to accept the default. The program responds Is Vectoring enabled on the switch? y/n Enter the local port assigned to switch Enter 2 to select TCP/IP Program responds Enter the number of shifts. The program responds Number of trunk groups Enter the number of vectors. The program responds Tail /cms/install/logdir/admin.log Editing the File Setting Up CMS Using a Unix Flat FileCms3 192.168.2.2 0800AM # Definity-G3V5/Definity-R6/R7/Definity-R8 Flat File Enter 2 to select the flat file option. The program responds Tail -f /cms/install/logdir/admin.log Overview Prerequisites Procedure Installing Feature PackagesInstalling Forecasting Package Authorizations on Select the pkginstall option. The program responds Forecasting package installed date/time Installing External Call History Package R3V Backup Filesystem backup Pkginstall Printers, and Modems 585-215-874. The program responds Number of call segments to buffer for ACD xxxxx Package on Hardware Platform Port a Port B Setting Up the Remote ConsoleRedirecting the Remote Console Port to the Modem Redirect the console back to the local console by entering Configuring Setting Up the Alarm OriginatorSetting Up the NTS Eeprom configuration information Flash self-boot image Enter 1 to erase EEPROM. The program responds Enter N. The program returns to the monitor prompt For the 64- port NTS, the boot file name is Migrating CMS System Administration Data to the New Server Creating an Alternate Boot Device for Mirrored SystemsMigrating CMS System Administration Data to the New Server Checking the Archive Interval Performing an Incremental Maintenance Backup Administering the SwitchUpgrade the Original CMS Server Migrating CMS Historical Data to the New HA Server Migrate Administration Data Migrating Administration Data Back Onto the Original ServerMigrating Administration Data Back Onto the Original Server Performing a New Full Maintenance Backup and Restore These error messages can be ignored Performing Cmsadm Backups on the HA Servers Multiple ACDs Switches on HA Systems Setting Up Version and Release ValuesDefinity Switch Administration Overview Determining Switch/CMS CompatibilityAdministration Adjunct CMSField Definition Setting the Switch VersionCall Center Optional Features Setting the Call Center ReleaseCall Center System Parameters Agent and Call Selection Setting Adjunct CMS ReleaseOverview Administering LAN Connection Administering the Definity SwitchSetting Up the Link on the CMS Computer Form Purpose Adding a Second Packet Interface Administering the Definity Switch Node Names Adding Node Names and IP AddressesProcedure. See CentreVu CMS Software Adding a C-LAN IP Interface LAN Adding an Ethernet Data Module Processor Channel Assignment Adding Processor Interface ChannelsFrom a gateway for example, a router to a network Adding IP RoutingAdministering the Switch for CMS High Availability Systems Administering the Switch for CMS High Availability Systems Index IndexIN-2