IBM R2E2 manual Reporter set contents

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Chapter 3: Supported Reports and KPIs

Reporter set contents

This section describes the contents of the reporter sets provided in the Cisco IP Telephony Technology Pack, including the key performance indicators (KPIs) for each report.

Note: If any fields are omitted from the CDR or CMR data, the corresponding metric fields in the reports have dashes instead of zeroes.

Global Customer Reports

Global VOIP

KPIs

•ClusterOffNetCall

•PSTN Gateway Active DS0 Channels (Nb)

•Cluster Total Number of Normal Call Clearing

•ClusterJitter

•CCM CPU Utilization (percent) (avg last 5 mn)

•ClusterDropCall

•ClusterOnNetCall

•Cluster Percentage of Packet Lost (percent)

•ClusterSuccessfulCall

•PSTN Gateway Network Errors (percent)

•ClusterUnsuccessfulCall

•Interface Bandwidth Utilization Out (percent)

•PSTN Gateway Active DS0 Channels (Nb) (Gauge)

Charts

Call Detail Record

Cluster

Cluster Utilization Resource

KPIs

•Cluster Total Number of Outgoing External Calls (Nb)

•ClusterTollBypassCall

•Cluster Total Number of External Calls (Nb)

•Cluster Total Number of Company Calls (Nb)

•Cluster Erlang

•ClusterNbPacketsReceived

16	IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack

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Contents IBM Copyright IBM Corp Contents Contents Audience OrganizationTivoli Netcool/Proviso product suite Tivoli Netcool/Proviso documentationOverview Summary of Device TechnologyCategories of Service Reporting Sources of Collected Data Source of Collected Data Collection TypeTroubleshooting Note for SQL Requests Port for SQL AccessDevices and Services Snmp Access PrerequisitesSupported MIBs Bulk input file formatsBulk input file schema Bulk input file nameBulk adaptor design files Devices and Services Supported Reports and KPIs Reporter setsReporter set summary Reporter set tree Reporter set contents Cluster Call Distribution Group Cluster Quality ResourceCluster Call Distribution Resource Cluster Utilization Group Top 10 Cluster Call CompletionCluster Quality Group Top 10 Cluster Number of Errors Top 10 Cluster Number of CallsCluster VoiceMail Usage Resource Cluster IP vs Legacy ResourceCluster Utilization MLH Resource Cluster Erlang-B GroupExtension CDR Utilization Resource CDR Quality ResourceTop 10 CDR Number of Calls Top 10 CDR Number of ErrorsCDR Call Distribution Resource CDR VoiceMail Usage Resource Top 10 CDR Call CompletionTop 10 CDR Call Duration CDR Quality GroupFactor Group CDR Call Distribution GroupFactor Factor Resource Codec Errors on Cluster by Codec Top 10 CDR K-FactorCCM Sql Server Group CallManager Server CCM Server Quality ResourceCCM Sql Server Resource Pstn Gateway Interface Top 10 E1/T1 Utilization Resource Pstn Gateway E1/T1Availability ResourcePstn Gateway E1/T1 Interface Utilization Resource Device Pstn Gateway Device Quality ResourcePstn Gateway Availability Resource DSP Card Pstn Gateway DSP Card ResourceMedia Devices Media Device Resource Media Device GroupGatekeeper Device Quality Resource Gatekeeper Availability Resource Detail Chart Gatekeeper Availability ResourceGatekeeper Interface Utilization Resource Detail Chart Gatekeeper Interface Availability ResourceGatekeeper Interface Utilization Resource Perfmon Perfmon Active Calls ResourcePerfmon Security Resource Perfmon Active Calls GroupPerfmon Security Group Perfmon Pstn Resource Perfmon Pstn GroupPerfmon MOH Resource Perfmon MOH GroupKey performance indicators Key performance indicatorsCCR Supported Reports and KPIs Key performance indicators ClusterLocalCall Key performance indicators ICR Unknown or unsupported protocol Mlqk MOS SCS Key performance indicators Configuring the technology pack Before you beginConfigure the technology pack Cd /opt/datamartOpt/datamart/dataMart.env Pvm YourDataSource1 Driver=PVmsss20.so Generates output from a CDR file and its associated CMR file If true, ProvisoCUCM requests CDR and CMR data from the Cucm Request DataChannel host that requested them Report navigation by customer Name you pass to the object Tivoli Netcool/Proviso v4.4.3 and later Where Datachannelhome Specifies the channel number for example, 1 that you Success message Meaning Syntax item Verifying resources Device.instance.schema.parametername Instances DescriptionComponent ValueVoipciscoipt Instances VOIPCISCOIPT.CCMINPUT.DELETEONACQUIRE VOIPCISCOIPT.CCMINPUT.URI VOIPCISCOIPT.CDRINPUT.DELETEONACQUIRE VOIPCISCOIPT.CDRINPUT.URI VOIPCISCOIPT.DESIGNFILE VOIPCISCOIPT.DESIGNFILE VOIPCISCOIPT.INPUTDIRECTORY VOIPCISCOIPT.INPUTDIRECTORY VOIPCISCOIPT.INPUTFTPPASSWORD VOIPCISCOIPT.INPUTFTPUSERNAME VOIPCISCOIPT.INPUTHOST VOIPCISCOIPT.INPUTHOST VOIPCISCOIPT.INPUTUSESECUREFTP VOIPCISCOIPT.INPUTUSESECUREFTP VOIPCISCOIPTPERFMON.DESIGNFILE VOIPCISCOIPTPERFMON.INPUTDIRECTORY VOIPCISCOIPTPERFMON.INPUTFTPPASSWORD VOIPCISCOIPTPERFMON.INPUTFTPUSERNAME VOIPCISCOIPTPERFMON.INPUTHOST VOIPCISCOIPTPERFMON.INPUTUSESECUREFTP VOIPCISCOIPTPERFMON.PERFMON.DELETEONACQUIRE VOIPCISCOIPTPERFMON.PERFMON.URI Template file name and location Pack-specific UBA parametersAdditional information about UBA parameters UBA Parameter Value MeaningURI DbusernameExample UBA.1.101.VOIPCISCOIPT.CCMINPUT.DELETEONACQUIRE=false Page Page Trademarks Copyright IBM Corp Page Additional Copyright Information Tcl 8.3.3, Combat/TCL 0.7.3, Combat/TCL 0.7.5, TclX 8.3, TKAdditional Copyright information BLT 2.4u Scotty 2.8, incrTCL 3.0, incr TCLUCD Snmp Jdom Regex 1.1aXwpick Page IBM