IBM R2E2 manual Ccr

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Chapter 3: Supported Reports and KPIs

Table 2: Key performance indicators

KPI

Comment

 

 

 

 

CCM SQL Server number of locks blocking

Total number of locks blocking other processes.

processes

 

 

 

CCM SQL Server number of pending rw

Total number of reads and writes pending

 

 

CCR

Cumulative conceal ratio. Cumulative concealment ratio during a call

 

represented as concealment time / speech time

 

 

CS

Conceal seconds. The number of seconds of concealment during a call

 

 

CallDuration

Time value in seconds of the call duration.

 

 

CallsActive

Total number of currently active calls for the resource or resources

 

specified

 

 

CallsInProgress

Total number of calls being established at the time of sampling

 

 

CauseCallRejected

Call was rejected by the far end

 

 

CauseChannelUnacceptable

Call failure due to lack of acceptable TDM channel

 

 

CauseDestinationOutOfOrder

Called destination is not in service

 

 

CauseInvalidNumberFormat

Call failure due to invalid number format

 

 

CauseMisdialedTrunkPrefix

Call failed due to a misdialed trunk prefix

 

 

CauseNetworkOutOfOrder

Call failed because the network was out of order

 

 

CauseNoAnswerFromUser

Call failed because there was no answer at the destination end

 

 

CauseNoChannelAvailable

Call failed due to lack of available channel

 

 

CauseNoRouteToDestination

Call failure due to lack of route to destination

 

 

CauseNoRouteTransitNetwork

Call failued due to lack of available route in the transit network

 

 

CauseNoUserResponding

Call failed because receiving end sent no RTP data

 

 

CauseNumberChanged

Recipient number has changed

 

 

CauseOther

Call failure code is 'other'

 

 

CauseResourceUnavailable

Call failed due to lack of resources

 

 

CauseSubscriberAbsent

Call failed because the subscriber called is tagged as absent

 

 

CauseSwitchCongestion

Call failed due to switch congestion

 

 

CauseTemporaryFailure

Generic temporary call failure

 

 

CauseUnassignedNumber

Call failed due to unassigned destination number

 

 

CauseUserBusy

Call failed due to busy received from destination

 

 

Cluster Erlang

Cluster Erlang measured in minutes: ClusterCallDuration / 60

 

 

Cluster Number of Direct VoiceMail Calls

Total number of VoiceMail Calls that are Direct call to VoiceMail. This is

(Nb)

the case when a user dials directly his VoiceMail. This metric is the opposite

 

of ForwardToVoiceMail.

 

 

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IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack

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Contents IBM Copyright IBM Corp Contents Contents Audience OrganizationTivoli Netcool/Proviso product suite Tivoli Netcool/Proviso documentationOverview Summary of Device TechnologyCategories of Service Reporting Sources of Collected Data Source of Collected Data Collection TypeTroubleshooting Note for SQL Requests Port for SQL AccessDevices and Services Snmp Access PrerequisitesSupported MIBs Bulk input file formatsBulk input file schema Bulk input file nameBulk adaptor design files Devices and Services Supported Reports and KPIs Reporter setsReporter set summary Reporter set tree Reporter set contents Cluster Call Distribution Group Cluster Quality ResourceCluster Call Distribution Resource Cluster Utilization Group Top 10 Cluster Call CompletionCluster Quality Group Cluster VoiceMail Usage Resource Top 10 Cluster Number of ErrorsTop 10 Cluster Number of Calls Cluster IP vs Legacy ResourceExtension CDR Utilization Resource Cluster Utilization MLH ResourceCluster Erlang-B Group CDR Quality ResourceTop 10 CDR Number of Calls Top 10 CDR Number of ErrorsCDR Call Distribution Resource Top 10 CDR Call Duration CDR VoiceMail Usage ResourceTop 10 CDR Call Completion CDR Quality GroupFactor Group CDR Call Distribution GroupFactor Factor Resource Codec Errors on Cluster by Codec Top 10 CDR K-FactorCCM Sql Server Group CallManager Server CCM Server Quality ResourceCCM Sql Server Resource Pstn Gateway E1/T1 Interface Utilization Resource Pstn Gateway Interface Top 10 E1/T1 Utilization ResourcePstn Gateway E1/T1Availability Resource Device Pstn Gateway Device Quality ResourceMedia Devices Media Device Resource Pstn Gateway Availability ResourceDSP Card Pstn Gateway DSP Card Resource Media Device GroupGatekeeper Device Quality Resource Gatekeeper Availability Resource Detail Chart Gatekeeper Availability ResourceGatekeeper Interface Utilization Resource Gatekeeper Interface Utilization Resource Detail ChartGatekeeper Interface Availability Resource Perfmon Perfmon Active Calls ResourcePerfmon Security Resource Perfmon Active Calls GroupPerfmon Security Group Perfmon MOH Resource Perfmon Pstn ResourcePerfmon Pstn Group Perfmon MOH GroupKey performance indicators Key performance indicatorsCCR Supported Reports and KPIs Key performance indicators ClusterLocalCall Key performance indicators ICR Unknown or unsupported protocol Mlqk MOS SCS Key performance indicators Configuring the technology pack Before you beginConfigure the technology pack Cd /opt/datamartOpt/datamart/dataMart.env Pvm YourDataSource1 Driver=PVmsss20.so Generates output from a CDR file and its associated CMR file If true, ProvisoCUCM requests CDR and CMR data from the Cucm Request DataChannel host that requested them Report navigation by customer Name you pass to the object Tivoli Netcool/Proviso v4.4.3 and later Where Datachannelhome Specifies the channel number for example, 1 that you Success message Meaning Syntax item Verifying resources Device.instance.schema.parametername Component InstancesDescription ValueVoipciscoipt Instances VOIPCISCOIPT.CCMINPUT.DELETEONACQUIRE VOIPCISCOIPT.CCMINPUT.URI VOIPCISCOIPT.CDRINPUT.DELETEONACQUIRE VOIPCISCOIPT.CDRINPUT.URI VOIPCISCOIPT.DESIGNFILE VOIPCISCOIPT.DESIGNFILE VOIPCISCOIPT.INPUTDIRECTORY VOIPCISCOIPT.INPUTDIRECTORY VOIPCISCOIPT.INPUTFTPPASSWORD VOIPCISCOIPT.INPUTFTPUSERNAME VOIPCISCOIPT.INPUTHOST VOIPCISCOIPT.INPUTHOST VOIPCISCOIPT.INPUTUSESECUREFTP VOIPCISCOIPT.INPUTUSESECUREFTP VOIPCISCOIPTPERFMON.DESIGNFILE VOIPCISCOIPTPERFMON.INPUTDIRECTORY VOIPCISCOIPTPERFMON.INPUTFTPPASSWORD VOIPCISCOIPTPERFMON.INPUTFTPUSERNAME VOIPCISCOIPTPERFMON.INPUTHOST VOIPCISCOIPTPERFMON.INPUTUSESECUREFTP VOIPCISCOIPTPERFMON.PERFMON.DELETEONACQUIRE VOIPCISCOIPTPERFMON.PERFMON.URI Template file name and location Pack-specific UBA parametersAdditional information about UBA parameters UBA Parameter Value MeaningURI DbusernameExample UBA.1.101.VOIPCISCOIPT.CCMINPUT.DELETEONACQUIRE=false Page Page Trademarks Copyright IBM Corp Page Additional Copyright Information Tcl 8.3.3, Combat/TCL 0.7.3, Combat/TCL 0.7.5, TclX 8.3, TKAdditional Copyright information BLT 2.4u Scotty 2.8, incrTCL 3.0, incr TCLUCD Snmp Jdom Regex 1.1aXwpick Page IBM