IBM R2E2 manual Overview, Summary of Device Technology

Chapter 2: Devices and Services

This chapter discusses the following topics:

Topic	Page
Overview	3
Summary of Device Technology	3
Sources of Collected Data	5
Prerequisites	8
Supported MIBs	9

Overview

This chapter provides a summary of Cisco IP Telephony device technology that the Cisco IP Telephony Technology Pack is designed to support.

Note: This technology pack supports the Cisco CallManager (CCM) environment and its new implementation, the Cisco Unified Communications Manager (CUCM) environment. Where this guide refers to CCM, the text also applies to CUCM, unless an explicit distinction is made.

Summary of Device Technology

The Tivoli Netcool/Proviso Cisco IP Telephony Technology Pack collects and reports performance metrics in an Architecture for Voice, Video and Integrated Data (AVVID) environment where Cisco CallManager (CCM) IP-PBXs are deployed.

The technology pack manages the IP telephony application by focusing on an end-to-end voice path. It uses advanced data consolidation, with data coming from the end user (the phone extension itself), as well as data coming from network infrastructure devices.

The Cisco IP Telephony Technology Pack operates with the following Cisco versions:

•Cisco CallManager version 4

•Cisco Unified Communications Manager version 5

•Cisco Unified Communications Manager version 6

•Cisco Unified Communications Manager version 7

IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 3