Chapter 3: Supported Reports and KPIs
Table 2: Key performance indicators
KPI | Comment |
|
|
|
|
PSTN Gateway ICMP Inbound Errors | Percentage of inbound ICMP errors |
(percent) |
|
|
|
PSTN Gateway ICMP Outbound Errors | Percentage of outbound SNMP errors |
(percent) |
|
|
|
PSTN Gateway Network Errors (percent) | Percentage of network errors observed by a PSTN gateway |
|
|
PSTN Gateway Packet Discards | Percentage of PSTN gateway packets discarded |
|
|
PSTN Gateway Total Number of Calls (Nb) | Total number of calls for a PSTN device |
|
|
PSTN Gateway Total Number of Calls per | Total number of calls per minute for a PSTN device |
mn (Calls/mn) |
|
|
|
PSTN Gateway Total Number of Successful | Total number of successful calls for a PSTN gateway device |
Calls (Nb) |
|
|
|
PSTN Gateway Total Number of | Total number of unsuccessful calls for a PSTN gateway device |
Unsuccessful Calls (Nb) |
|
|
|
PSTN Gateway Total Packets per Second | Total number of packets per second for a PSTN gateway device |
|
|
Percentage of Company Calls (percent) | Percentage of all calls which were |
CME(Bulk) VOIP Cisco |
|
|
|
Percentage of Drop Calls (percent) | Ratio between DropCalls and Total number of Calls |
CME(Bulk) VOIP Cisco |
|
|
|
Percentage of Packet Lost (percent) | Ratio between Packets Lost and Total number of Packets sent and received. |
CME(Bulk) VOIP Cisco |
|
|
|
Percentage of Successful Calls (Nb) | Percentage of calls which completed successfully |
CME(Bulk) VOIP Cisco |
|
|
|
Percentage of TollBypass Calls (percent) | Ratio between Toll Bypass Calls and Total number of Calls |
CME(Bulk) VOIP Cisco |
|
|
|
SCS | Severely concealed seconds. Concealment lasting longer than fifty |
| milliseconds or five percent of the voice traffic |
|
|
SIPCallsActive | Total number of currently active SIP calls for the resource or resources |
| specified |
|
|
SIPCallsInProgress | Total number of SIP calls being established at the time of sampling |
|
|
SNMP Availability (percent) (avg last hour) | PROVISO Performance Metric; works with PVL 1.2 or better |
|
|
SNMP Response Time (ms) (avg last hour) | SNMP response time measured in milliseconds averaged over the last hour |
|
|
SNMP Unavailable (percent) (avg last hour) | Created by CME Formula Editor |
|
|
ShortCall | Identifies a call successfully established, but with a call duration less than 1 |
| second. In this case, the CallManager set the CallDuration value to 0 in the |
| CDR table. A ShortCall call is also: - A Successful call - Any Inbound, |
| Outbound, or other type of call described above. |
|
|
SuccessfulCall | Identifies a call successfully established. Once the call is established, the |
| communication starts between the 2 parties. A successful call can be an |
| Inbound, Outbound, or any type of call described above. |
|
|
IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack | 43 |