IBM R2E2 CDR Call Distribution Resource, Top 10 CDR Number of Calls, Top 10 CDR Number of Errors

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Chapter 3: Supported Reports and KPIs

•Percentage of Drop Calls (percent) CME(Bulk) VOIP Cisco

•SuccessfulCall

•Latency

•MOS

•Jitter

•Percentage of Packet Lost (percent) CME(Bulk) VOIP Cisco

•Percentage of Successful Calls (Nb) CME(Bulk) VOIP Cisco

Charts

•Drop Calls Distribution Chart

•Percentage of Successful calls Distribution Chart

CDR Call Distribution Resource

KPIs

•Local

•Incoming

•LongDistance

•International

•Total Number of Outgoing External Calls (Nb)

•Internal

Charts

•Incoming vs Outgoing Calls Ratio

•Types of Calls Distribution

Top 10 CDR Number of Calls

KPIs

•Total Number of Outgoing External Calls (Nb)

•Total Number of Calls (Nb) CME(Bulk) VOIP Cisco

•TollBypassCall

•Incoming

Top 10 CDR Number of Errors

KPIs

•Percentage of Packet Lost (percent) CME(Bulk) VOIP Cisco

•Percentage of Successful Calls (Nb) CME(Bulk) VOIP Cisco

•Percentage of Drop Calls (percent) CME(Bulk) VOIP Cisco

•ShortCall

IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack

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Contents IBM Copyright IBM Corp Contents Contents Organization AudienceTivoli Netcool/Proviso documentation Tivoli Netcool/Proviso product suiteSummary of Device Technology OverviewCategories of Service Reporting Source of Collected Data Collection Type Sources of Collected DataPort for SQL Access Troubleshooting Note for SQL RequestsDevices and Services Prerequisites Snmp AccessBulk input file formats Supported MIBsBulk input file name Bulk input file schemaBulk adaptor design files Devices and Services Reporter sets Supported Reports and KPIsReporter set summary Reporter set tree Reporter set contents Cluster Call Distribution Resource Cluster Quality ResourceCluster Call Distribution Group Cluster Quality Group Top 10 Cluster Call CompletionCluster Utilization Group Top 10 Cluster Number of Calls Top 10 Cluster Number of ErrorsCluster VoiceMail Usage Resource Cluster IP vs Legacy ResourceCluster Erlang-B Group Cluster Utilization MLH ResourceExtension CDR Utilization Resource CDR Quality ResourceCDR Call Distribution Resource Top 10 CDR Number of ErrorsTop 10 CDR Number of Calls Top 10 CDR Call Completion CDR VoiceMail Usage ResourceTop 10 CDR Call Duration CDR Quality GroupFactor Factor Resource CDR Call Distribution GroupFactor Group Top 10 CDR K-Factor Codec Errors on Cluster by CodecCCM Sql Server Resource CallManager Server CCM Server Quality ResourceCCM Sql Server Group Pstn Gateway E1/T1Availability Resource Pstn Gateway Interface Top 10 E1/T1 Utilization ResourcePstn Gateway E1/T1 Interface Utilization Resource Device Pstn Gateway Device Quality ResourceDSP Card Pstn Gateway DSP Card Resource Pstn Gateway Availability ResourceMedia Devices Media Device Resource Media Device GroupGatekeeper Device Quality Resource Gatekeeper Availability Resource Gatekeeper Availability Resource Detail ChartGatekeeper Interface Availability Resource Gatekeeper Interface Utilization Resource Detail ChartGatekeeper Interface Utilization Resource Perfmon Perfmon Active Calls ResourcePerfmon Security Group Perfmon Active Calls GroupPerfmon Security Resource Perfmon Pstn Group Perfmon Pstn ResourcePerfmon MOH Resource Perfmon MOH GroupKey performance indicators Key performance indicatorsCCR Supported Reports and KPIs Key performance indicators ClusterLocalCall Key performance indicators ICR Unknown or unsupported protocol Mlqk MOS SCS Key performance indicators Before you begin Configuring the technology packCd /opt/datamart Configure the technology packOpt/datamart/dataMart.env Pvm YourDataSource1 Driver=PVmsss20.so Generates output from a CDR file and its associated CMR file If true, ProvisoCUCM requests CDR and CMR data from the Cucm Request DataChannel host that requested them Report navigation by customer Name you pass to the object Tivoli Netcool/Proviso v4.4.3 and later Where Datachannelhome Specifies the channel number for example, 1 that you Success message Meaning Syntax item Verifying resources Device.instance.schema.parametername Description InstancesComponent ValueVoipciscoipt Instances VOIPCISCOIPT.CCMINPUT.DELETEONACQUIRE VOIPCISCOIPT.CCMINPUT.URI VOIPCISCOIPT.CDRINPUT.DELETEONACQUIRE VOIPCISCOIPT.CDRINPUT.URI VOIPCISCOIPT.DESIGNFILE VOIPCISCOIPT.DESIGNFILE VOIPCISCOIPT.INPUTDIRECTORY VOIPCISCOIPT.INPUTDIRECTORY VOIPCISCOIPT.INPUTFTPPASSWORD VOIPCISCOIPT.INPUTFTPUSERNAME VOIPCISCOIPT.INPUTHOST VOIPCISCOIPT.INPUTHOST VOIPCISCOIPT.INPUTUSESECUREFTP VOIPCISCOIPT.INPUTUSESECUREFTP VOIPCISCOIPTPERFMON.DESIGNFILE VOIPCISCOIPTPERFMON.INPUTDIRECTORY VOIPCISCOIPTPERFMON.INPUTFTPPASSWORD VOIPCISCOIPTPERFMON.INPUTFTPUSERNAME VOIPCISCOIPTPERFMON.INPUTHOST VOIPCISCOIPTPERFMON.INPUTUSESECUREFTP VOIPCISCOIPTPERFMON.PERFMON.DELETEONACQUIRE VOIPCISCOIPTPERFMON.PERFMON.URI Pack-specific UBA parameters Template file name and locationUBA Parameter Value Meaning Additional information about UBA parametersDbusername URIExample UBA.1.101.VOIPCISCOIPT.CCMINPUT.DELETEONACQUIRE=false Page Page Trademarks Copyright IBM Corp Page Tcl 8.3.3, Combat/TCL 0.7.3, Combat/TCL 0.7.5, TclX 8.3, TK Additional Copyright InformationAdditional Copyright information Scotty 2.8, incrTCL 3.0, incr TCL BLT 2.4uUCD Snmp Regex 1.1a JdomXwpick Page IBM