IBM R2E2 manual Key performance indicators

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Chapter 3: Supported Reports and KPIs

Table 2: Key performance indicators

KPI

Comment

 

 

 

 

ClusterShortCall

Identifies a call successfully established, but with a call duration less than 1

 

second. In this case, the CallManager set the CallDuration value to 0 in the

 

CDR table. A ShortCall call is also: - A Successful call - Any Inbound,

 

Outbound, or other type of call described above.

 

 

ClusterSuccessfulCall

Identifies a call successfully established. Once the call is established, the

 

communication starts between the 2 parties. A successful call can be an

 

Inbound, Outbound, or any type of call described above.

 

 

ClusterTollBypassCall

Identifies a call where the caller is an internal extension, managed by the

 

CallManager and where the callee can be an internal extension or any

 

external PSTN Number, with one or more following criteria: - Outbound

 

call - Off-net call - The call is going through a PSTN Gateway and caller site

 

and PSTN Gateway site are different - An intersiteLegacyPBXCall can be

 

also a TollBypassCall, if the PSTN Gateway site is different from the caller

 

site. - TollBypass calls are interesting to save money for long distance or

 

international calls using a remote PSTN Gateway with local fees7

 

Example: A caller in Boston makes a call to an external PSTN number base

 

in London. Because there is an IP-VPN between the Boston office and the

 

London office with a PSTN Gateway in London, the call goes through the

 

IP network until the Londons PSTN Gateway.

 

 

ClusterTotalCall

Total Number of Calls (including call attempts) for the complete Cluster.

 

 

ClusterUnsuccessfulCall

Identifies a call which has not been successfully established. In this case, the

 

call setup has been rejected and the communication never started between

 

the 2 parties. An Unsuccessful call can be an Inbound, Outbound, or any

 

type of call described above.

 

 

ClusterVoiceMailCall

Identifies a call where the final destination (callee) is a VoiceMail. The

 

VoiceMail application is managed through a specific range of extensions

 

number, defined site by site, using the global variable

 

VoiceMailExtensionRange.

 

 

ClusterVoicemailCallDuration

Time value in Seconds of any call duration with the VoiceMail application.

 

 

ClusterVoicemailPackets

Number of Packets Sent + Received by the subelement during a call with

 

the VoiceMail. This metric comes from the CMR table. Its set only once the

 

call is established with one of the VoiceMail extension.

 

 

DSP Card Availability (percent)

DSP card availability percentage

 

 

DSP Card Resource Utilization (percent)

Total percentage of DSPs in used for a DSP card

 

 

EncryptedCallsActive

Total number of currently active encrypted calls

 

 

EncryptedPartiallyRegisteredPhones

Total number of encrypted extensions which have not completed the

 

registration process

 

 

EncryptedRegisteredPhones

Total number of active authenticated calls

 

 

FXOPortsActive

Total number of FXO ports currently in use in the target device

 

 

FXOPortsInService

Total number of FXO ports available in the target device

 

 

FXSPortsActive

Total number of FXS ports currently in use in the target device

 

 

FXSPortsInService

Total number of FXS ports available in the target device

 

 

38

IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack

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Contents IBM Copyright IBM Corp Contents Contents Audience OrganizationTivoli Netcool/Proviso product suite Tivoli Netcool/Proviso documentationOverview Summary of Device TechnologyCategories of Service Reporting Sources of Collected Data Source of Collected Data Collection TypeTroubleshooting Note for SQL Requests Port for SQL AccessDevices and Services Snmp Access PrerequisitesSupported MIBs Bulk input file formatsBulk input file schema Bulk input file nameBulk adaptor design files Devices and Services Supported Reports and KPIs Reporter setsReporter set summary Reporter set tree Reporter set contents Cluster Quality Resource Cluster Call Distribution ResourceCluster Call Distribution Group Top 10 Cluster Call Completion Cluster Quality GroupCluster Utilization Group Cluster VoiceMail Usage Resource Top 10 Cluster Number of ErrorsTop 10 Cluster Number of Calls Cluster IP vs Legacy ResourceExtension CDR Utilization Resource Cluster Utilization MLH ResourceCluster Erlang-B Group CDR Quality ResourceTop 10 CDR Number of Errors CDR Call Distribution ResourceTop 10 CDR Number of Calls Top 10 CDR Call Duration CDR VoiceMail Usage ResourceTop 10 CDR Call Completion CDR Quality GroupCDR Call Distribution Group Factor Factor ResourceFactor Group Codec Errors on Cluster by Codec Top 10 CDR K-FactorCallManager Server CCM Server Quality Resource CCM Sql Server ResourceCCM Sql Server Group Pstn Gateway E1/T1 Interface Utilization Resource Pstn Gateway Interface Top 10 E1/T1 Utilization ResourcePstn Gateway E1/T1Availability Resource Device Pstn Gateway Device Quality ResourceMedia Devices Media Device Resource Pstn Gateway Availability ResourceDSP Card Pstn Gateway DSP Card Resource Media Device GroupGatekeeper Device Quality Resource Gatekeeper Availability Resource Detail Chart Gatekeeper Availability ResourceGatekeeper Interface Utilization Resource Gatekeeper Interface Utilization Resource Detail ChartGatekeeper Interface Availability Resource Perfmon Perfmon Active Calls ResourcePerfmon Active Calls Group Perfmon Security GroupPerfmon Security Resource Perfmon MOH Resource Perfmon Pstn ResourcePerfmon Pstn Group Perfmon MOH GroupKey performance indicators Key performance indicatorsCCR Supported Reports and KPIs Key performance indicators ClusterLocalCall Key performance indicators ICR Unknown or unsupported protocol Mlqk MOS SCS Key performance indicators Configuring the technology pack Before you beginConfigure the technology pack Cd /opt/datamartOpt/datamart/dataMart.env Pvm YourDataSource1 Driver=PVmsss20.so Generates output from a CDR file and its associated CMR file If true, ProvisoCUCM requests CDR and CMR data from the Cucm Request DataChannel host that requested them Report navigation by customer Name you pass to the object Tivoli Netcool/Proviso v4.4.3 and later Where Datachannelhome Specifies the channel number for example, 1 that you Success message Meaning Syntax item Verifying resources Device.instance.schema.parametername Component InstancesDescription ValueVoipciscoipt Instances VOIPCISCOIPT.CCMINPUT.DELETEONACQUIRE VOIPCISCOIPT.CCMINPUT.URI VOIPCISCOIPT.CDRINPUT.DELETEONACQUIRE VOIPCISCOIPT.CDRINPUT.URI VOIPCISCOIPT.DESIGNFILE VOIPCISCOIPT.DESIGNFILE VOIPCISCOIPT.INPUTDIRECTORY VOIPCISCOIPT.INPUTDIRECTORY VOIPCISCOIPT.INPUTFTPPASSWORD VOIPCISCOIPT.INPUTFTPUSERNAME VOIPCISCOIPT.INPUTHOST VOIPCISCOIPT.INPUTHOST VOIPCISCOIPT.INPUTUSESECUREFTP VOIPCISCOIPT.INPUTUSESECUREFTP VOIPCISCOIPTPERFMON.DESIGNFILE VOIPCISCOIPTPERFMON.INPUTDIRECTORY VOIPCISCOIPTPERFMON.INPUTFTPPASSWORD VOIPCISCOIPTPERFMON.INPUTFTPUSERNAME VOIPCISCOIPTPERFMON.INPUTHOST VOIPCISCOIPTPERFMON.INPUTUSESECUREFTP VOIPCISCOIPTPERFMON.PERFMON.DELETEONACQUIRE VOIPCISCOIPTPERFMON.PERFMON.URI Template file name and location Pack-specific UBA parametersAdditional information about UBA parameters UBA Parameter Value MeaningURI DbusernameExample UBA.1.101.VOIPCISCOIPT.CCMINPUT.DELETEONACQUIRE=false Page Page Trademarks Copyright IBM Corp Page Additional Copyright Information Tcl 8.3.3, Combat/TCL 0.7.3, Combat/TCL 0.7.5, TclX 8.3, TKAdditional Copyright information BLT 2.4u Scotty 2.8, incrTCL 3.0, incr TCLUCD Snmp Jdom Regex 1.1aXwpick Page IBM