Chapter 3: Supported Reports and KPIs
Table 2: Key performance indicators
KPI | Comment |
|
|
|
|
ClusterShortCall | Identifies a call successfully established, but with a call duration less than 1 |
| second. In this case, the CallManager set the CallDuration value to 0 in the |
| CDR table. A ShortCall call is also: - A Successful call - Any Inbound, |
| Outbound, or other type of call described above. |
|
|
ClusterSuccessfulCall | Identifies a call successfully established. Once the call is established, the |
| communication starts between the 2 parties. A successful call can be an |
| Inbound, Outbound, or any type of call described above. |
|
|
ClusterTollBypassCall | Identifies a call where the caller is an internal extension, managed by the |
| CallManager and where the callee can be an internal extension or any |
| external PSTN Number, with one or more following criteria: - Outbound |
| call - |
| and PSTN Gateway site are different - An intersiteLegacyPBXCall can be |
| also a TollBypassCall, if the PSTN Gateway site is different from the caller |
| site. - TollBypass calls are interesting to save money for long distance or |
| international calls using a remote PSTN Gateway with local fees7 |
| Example: A caller in Boston makes a call to an external PSTN number base |
| in London. Because there is an |
| London office with a PSTN Gateway in London, the call goes through the |
| IP network until the Londons PSTN Gateway. |
|
|
ClusterTotalCall | Total Number of Calls (including call attempts) for the complete Cluster. |
|
|
ClusterUnsuccessfulCall | Identifies a call which has not been successfully established. In this case, the |
| call setup has been rejected and the communication never started between |
| the 2 parties. An Unsuccessful call can be an Inbound, Outbound, or any |
| type of call described above. |
|
|
ClusterVoiceMailCall | Identifies a call where the final destination (callee) is a VoiceMail. The |
| VoiceMail application is managed through a specific range of extensions |
| number, defined site by site, using the global variable |
| VoiceMailExtensionRange. |
|
|
ClusterVoicemailCallDuration | Time value in Seconds of any call duration with the VoiceMail application. |
|
|
ClusterVoicemailPackets | Number of Packets Sent + Received by the subelement during a call with |
| the VoiceMail. This metric comes from the CMR table. Its set only once the |
| call is established with one of the VoiceMail extension. |
|
|
DSP Card Availability (percent) | DSP card availability percentage |
|
|
DSP Card Resource Utilization (percent) | Total percentage of DSPs in used for a DSP card |
|
|
EncryptedCallsActive | Total number of currently active encrypted calls |
|
|
EncryptedPartiallyRegisteredPhones | Total number of encrypted extensions which have not completed the |
| registration process |
|
|
EncryptedRegisteredPhones | Total number of active authenticated calls |
|
|
FXOPortsActive | Total number of FXO ports currently in use in the target device |
|
|
FXOPortsInService | Total number of FXO ports available in the target device |
|
|
FXSPortsActive | Total number of FXS ports currently in use in the target device |
|
|
FXSPortsInService | Total number of FXS ports available in the target device |
|
|
38 | IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack |