IBM R2E2 manual Top 10 Cluster Number of Calls, Top 10 Cluster Number of Errors

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Chapter 3: Supported Reports and KPIs

Charts

•TollBypass Calls Distribution Chart

•Comapny Calls Percent Distribution Chart

Top 10 Cluster Number of Calls

KPIs

•ClusterTotalCall

•ClusterOnNetCall

•ClusterIncomingCall

•Cluster Total Number of Outgoing External Calls (Nb)

•ClusterOffNetCall

Top 10 Cluster Number of Errors

KPIs

•Cluster Percentage of Successful Calls (percent)

•ClusterShortCall

•Cluster Percentage of Packet Lost (percent)

•Cluster Percentage of Drop Calls (percent)

Cluster VoiceMail Usage Resource

KPIs

•ClusterVoicemailPackets

•ClusterForwardToVoiceMail

•ClusterVoicemailCallDuration

•ClusterVoiceMailCall

•Cluster Number of Direct VoiceMail Calls (Nb)

Charts

• Direct vs Forward Calls ratio

Cluster IP vs Legacy Resource

KPIs

•ClusterTollBypassCall

•Cluster Total Number of External Calls (Nb)

•Cluster Total Number of Company Calls (Nb)

•Cluster Total Number of Company LegacyPBX Calls (Nb)

•Cluster Total Number of Company IP Calls (Nb)

Charts

•External vs Company Calls Ratio

•IP vs LegacyPBX Calls Ratio

IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack

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Contents IBM Copyright IBM Corp Contents Contents Organization AudienceTivoli Netcool/Proviso documentation Tivoli Netcool/Proviso product suiteSummary of Device Technology OverviewCategories of Service Reporting Source of Collected Data Collection Type Sources of Collected DataPort for SQL Access Troubleshooting Note for SQL RequestsDevices and Services Prerequisites Snmp AccessBulk input file formats Supported MIBsBulk input file name Bulk input file schemaBulk adaptor design files Devices and Services Reporter sets Supported Reports and KPIsReporter set summary Reporter set tree Reporter set contents Cluster Call Distribution Group Cluster Quality ResourceCluster Call Distribution Resource Cluster Utilization Group Top 10 Cluster Call CompletionCluster Quality Group Cluster IP vs Legacy Resource Top 10 Cluster Number of ErrorsTop 10 Cluster Number of Calls Cluster VoiceMail Usage ResourceCDR Quality Resource Cluster Utilization MLH ResourceCluster Erlang-B Group Extension CDR Utilization ResourceTop 10 CDR Number of Calls Top 10 CDR Number of ErrorsCDR Call Distribution Resource CDR Quality Group CDR VoiceMail Usage ResourceTop 10 CDR Call Completion Top 10 CDR Call DurationFactor Group CDR Call Distribution GroupFactor Factor Resource Top 10 CDR K-Factor Codec Errors on Cluster by CodecCCM Sql Server Group CallManager Server CCM Server Quality ResourceCCM Sql Server Resource Device Pstn Gateway Device Quality Resource Pstn Gateway Interface Top 10 E1/T1 Utilization ResourcePstn Gateway E1/T1Availability Resource Pstn Gateway E1/T1 Interface Utilization ResourceMedia Device Group Pstn Gateway Availability ResourceDSP Card Pstn Gateway DSP Card Resource Media Devices Media Device ResourceGatekeeper Device Quality Resource Gatekeeper Availability Resource Gatekeeper Availability Resource Detail ChartPerfmon Perfmon Active Calls Resource Gatekeeper Interface Utilization Resource Detail ChartGatekeeper Interface Availability Resource Gatekeeper Interface Utilization ResourcePerfmon Security Resource Perfmon Active Calls GroupPerfmon Security Group Perfmon MOH Group Perfmon Pstn ResourcePerfmon Pstn Group Perfmon MOH ResourceKey performance indicators Key performance indicatorsCCR Supported Reports and KPIs Key performance indicators ClusterLocalCall Key performance indicators ICR Unknown or unsupported protocol Mlqk MOS SCS Key performance indicators Before you begin Configuring the technology packCd /opt/datamart Configure the technology packOpt/datamart/dataMart.env Pvm YourDataSource1 Driver=PVmsss20.so Generates output from a CDR file and its associated CMR file If true, ProvisoCUCM requests CDR and CMR data from the Cucm Request DataChannel host that requested them Report navigation by customer Name you pass to the object Tivoli Netcool/Proviso v4.4.3 and later Where Datachannelhome Specifies the channel number for example, 1 that you Success message Meaning Syntax item Verifying resources Device.instance.schema.parametername Value InstancesDescription ComponentVoipciscoipt Instances VOIPCISCOIPT.CCMINPUT.DELETEONACQUIRE VOIPCISCOIPT.CCMINPUT.URI VOIPCISCOIPT.CDRINPUT.DELETEONACQUIRE VOIPCISCOIPT.CDRINPUT.URI VOIPCISCOIPT.DESIGNFILE VOIPCISCOIPT.DESIGNFILE VOIPCISCOIPT.INPUTDIRECTORY VOIPCISCOIPT.INPUTDIRECTORY VOIPCISCOIPT.INPUTFTPPASSWORD VOIPCISCOIPT.INPUTFTPUSERNAME VOIPCISCOIPT.INPUTHOST VOIPCISCOIPT.INPUTHOST VOIPCISCOIPT.INPUTUSESECUREFTP VOIPCISCOIPT.INPUTUSESECUREFTP VOIPCISCOIPTPERFMON.DESIGNFILE VOIPCISCOIPTPERFMON.INPUTDIRECTORY VOIPCISCOIPTPERFMON.INPUTFTPPASSWORD VOIPCISCOIPTPERFMON.INPUTFTPUSERNAME VOIPCISCOIPTPERFMON.INPUTHOST VOIPCISCOIPTPERFMON.INPUTUSESECUREFTP VOIPCISCOIPTPERFMON.PERFMON.DELETEONACQUIRE VOIPCISCOIPTPERFMON.PERFMON.URI Pack-specific UBA parameters Template file name and locationUBA Parameter Value Meaning Additional information about UBA parametersDbusername URIExample UBA.1.101.VOIPCISCOIPT.CCMINPUT.DELETEONACQUIRE=false Page Page Trademarks Copyright IBM Corp Page Tcl 8.3.3, Combat/TCL 0.7.3, Combat/TCL 0.7.5, TclX 8.3, TK Additional Copyright InformationAdditional Copyright information Scotty 2.8, incrTCL 3.0, incr TCL BLT 2.4uUCD Snmp Regex 1.1a JdomXwpick Page IBM