Mlqk

	Chapter 3: Supported Reports and KPIs
Table 2: Key performance indicators

KPI	Comment


Latency	Designates value that is an estimate of the network latency, expressed in
	milliseconds. This value represents the average value of the difference
	between the NTP timestamp indicated by the RTP Control Protocol
	(RTCP) messages and theNTP timestamp of the receivers, measured when
	these messages are received.Cisco CallManager obtains the average by
	summing all the estimates then dividing by the number of RTCP messages
	that have been received. Value of the Latency in milli-seconds. This metric
	comes from the CMR table. Its set only once the call is established. This
	metric is only available for IP Phones.

Local	Identifies a call where the caller is an internal extension and where the callee
	is a Local External PSTN number, according to the Numbering Plan
	(NANP or Other prefixes). A Local call is also:- An Outbound call - An
	Off-net call, routed towards the PSTN - Can be a TollBypassCall if a remote
	PSTN Gateway is involved in the Voice path
	Note: Internal extensions are managed through the UBA.xml adaptor
	configuration file, where the variable ExtensionRange is defined. In order to
	be able to know whether or not a call will be charged as a Local call, an
	additional variable needs to be set in the UBA.xml adaptor configuration
	file. If the first N digits match for this particular site with one of the number
	configured in this list, then the call is tagged as Local

LongDistance	Identifies a call where the caller is an internal extension and where the callee
	is a LongDistance External PSTN number, according to the Numbering
	Plan (NANP or Other prefixes). A Long Distance call is also: - An
	Outbound call - An Off-net call, routed towards the PSTN - Can be a
	TollBypassCall if a remote PSTN Gateway is involved in the Voice path

MLQK	MOS Listening Quality K-factor. This is an estimate of the MOS score of
	the last eight seconds of speech measured on the receiving end.

MLQKav	Average MOS Listening Quality K-factor for a call

MLQKmn	Minimum MOS Listening Quality K-factor for the worst sounding eight
	seconds

MLQKmx	Maximum MOS Listening Quality K-factor for the best sounding eight
	seconds

MOHMulticastResourceActive	Total number of currently active message-on-hold multicast resources

MOHMulticastResourceAvailable	Total number of available message-on-hold multicast resources

MOHTotalMulticastResources	Total number of active and inactive message-on-hold multicast resources

MOHTotalUnicastResources	Total number of active and inactive message-on-hold unicast resources

MOHUnicastResourceActive	Total number of currently active message-on-hold unicast resources

MOHUnicastResourceAvailable	Total number of available message-on-hold unicast resources

IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack

Chapter 3: Supported Reports and KPIs

Table 2: Key performance indicators

KPI

Comment