IBM R2E2 manual CDR VoiceMail Usage Resource, Top 10 CDR Call Completion, Top 10 CDR Call Duration

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Chapter 3: Supported Reports and KPIs

CDR VoiceMail Usage Resource

KPIs

•VoicemailPackets

•VoicemailCallDuration

•VoiceMailCall

•Total Number of VoiceMail Direct Calls (Nb) CME(Bulk) VOIP Cisco

•ForwardToVoiceMail

Charts

• Direct vs Forward Calls ratio

Top 10 CDR Call Completion

KPIs

•Percentage of Successful Calls (Nb) CME(Bulk) VOIP Cisco

•Percentage of Drop Calls (percent) CME(Bulk) VOIP Cisco

Top 10 CDR Call Duration

KPIs

•TollbypassCallDuration

•CallDuration

CDR Quality Group

KPIs

•Percentage of Drop Calls (percent) CME(Bulk) VOIP Cisco

•MOS

•Latency

•Jitter

•Percentage of Packet Lost (percent) CME(Bulk) VOIP Cisco

•Percentage of Successful Calls (Nb) CME(Bulk) VOIP Cisco

Charts

•Mean Opinion Score

•Successful Calls Percent Distribution Chart

CDR Utilization Group

KPIs

•Total Number of Calls (Nb) CME(Bulk) VOIP Cisco

•Percentage of TollBypass Calls (percent) CME(Bulk) VOIP Cisco

•NbPacketsReceived

•Percentage of Company Calls (percent) CME(Bulk) VOIP Cisco

•NbPacketsLost

22	IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack

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Contents IBM Copyright IBM Corp Contents Contents Audience OrganizationTivoli Netcool/Proviso product suite Tivoli Netcool/Proviso documentationOverview Summary of Device TechnologyCategories of Service Reporting Sources of Collected Data Source of Collected Data Collection TypeTroubleshooting Note for SQL Requests Port for SQL AccessDevices and Services Snmp Access PrerequisitesSupported MIBs Bulk input file formatsBulk input file schema Bulk input file nameBulk adaptor design files Devices and Services Supported Reports and KPIs Reporter setsReporter set summary Reporter set tree Reporter set contents Cluster Call Distribution Group Cluster Quality ResourceCluster Call Distribution Resource Cluster Utilization Group Top 10 Cluster Call CompletionCluster Quality Group Cluster VoiceMail Usage Resource Top 10 Cluster Number of ErrorsTop 10 Cluster Number of Calls Cluster IP vs Legacy ResourceExtension CDR Utilization Resource Cluster Utilization MLH ResourceCluster Erlang-B Group CDR Quality ResourceTop 10 CDR Number of Calls Top 10 CDR Number of ErrorsCDR Call Distribution Resource Top 10 CDR Call Duration CDR VoiceMail Usage ResourceTop 10 CDR Call Completion CDR Quality GroupFactor Group CDR Call Distribution GroupFactor Factor Resource Codec Errors on Cluster by Codec Top 10 CDR K-FactorCCM Sql Server Group CallManager Server CCM Server Quality ResourceCCM Sql Server Resource Pstn Gateway E1/T1 Interface Utilization Resource Pstn Gateway Interface Top 10 E1/T1 Utilization ResourcePstn Gateway E1/T1Availability Resource Device Pstn Gateway Device Quality ResourceMedia Devices Media Device Resource Pstn Gateway Availability ResourceDSP Card Pstn Gateway DSP Card Resource Media Device GroupGatekeeper Device Quality Resource Gatekeeper Availability Resource Detail Chart Gatekeeper Availability ResourceGatekeeper Interface Utilization Resource Gatekeeper Interface Utilization Resource Detail ChartGatekeeper Interface Availability Resource Perfmon Perfmon Active Calls ResourcePerfmon Security Resource Perfmon Active Calls GroupPerfmon Security Group Perfmon MOH Resource Perfmon Pstn ResourcePerfmon Pstn Group Perfmon MOH GroupKey performance indicators Key performance indicatorsCCR Supported Reports and KPIs Key performance indicators ClusterLocalCall Key performance indicators ICR Unknown or unsupported protocol Mlqk MOS SCS Key performance indicators Configuring the technology pack Before you beginConfigure the technology pack Cd /opt/datamartOpt/datamart/dataMart.env Pvm YourDataSource1 Driver=PVmsss20.so Generates output from a CDR file and its associated CMR file If true, ProvisoCUCM requests CDR and CMR data from the Cucm Request DataChannel host that requested them Report navigation by customer Name you pass to the object Tivoli Netcool/Proviso v4.4.3 and later Where Datachannelhome Specifies the channel number for example, 1 that you Success message Meaning Syntax item Verifying resources Device.instance.schema.parametername Component InstancesDescription ValueVoipciscoipt Instances VOIPCISCOIPT.CCMINPUT.DELETEONACQUIRE VOIPCISCOIPT.CCMINPUT.URI VOIPCISCOIPT.CDRINPUT.DELETEONACQUIRE VOIPCISCOIPT.CDRINPUT.URI VOIPCISCOIPT.DESIGNFILE VOIPCISCOIPT.DESIGNFILE VOIPCISCOIPT.INPUTDIRECTORY VOIPCISCOIPT.INPUTDIRECTORY VOIPCISCOIPT.INPUTFTPPASSWORD VOIPCISCOIPT.INPUTFTPUSERNAME VOIPCISCOIPT.INPUTHOST VOIPCISCOIPT.INPUTHOST VOIPCISCOIPT.INPUTUSESECUREFTP VOIPCISCOIPT.INPUTUSESECUREFTP VOIPCISCOIPTPERFMON.DESIGNFILE VOIPCISCOIPTPERFMON.INPUTDIRECTORY VOIPCISCOIPTPERFMON.INPUTFTPPASSWORD VOIPCISCOIPTPERFMON.INPUTFTPUSERNAME VOIPCISCOIPTPERFMON.INPUTHOST VOIPCISCOIPTPERFMON.INPUTUSESECUREFTP VOIPCISCOIPTPERFMON.PERFMON.DELETEONACQUIRE VOIPCISCOIPTPERFMON.PERFMON.URI Template file name and location Pack-specific UBA parametersAdditional information about UBA parameters UBA Parameter Value MeaningURI DbusernameExample UBA.1.101.VOIPCISCOIPT.CCMINPUT.DELETEONACQUIRE=false Page Page Trademarks Copyright IBM Corp Page Additional Copyright Information Tcl 8.3.3, Combat/TCL 0.7.3, Combat/TCL 0.7.5, TclX 8.3, TKAdditional Copyright information BLT 2.4u Scotty 2.8, incrTCL 3.0, incr TCLUCD Snmp Jdom Regex 1.1aXwpick Page IBM