IBM R2E2 manual Categories of Service Reporting

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Chapter 2: Devices and Services

Categories of Service Reporting

The technology pack provides the following categories of service reporting:

Voice Quality Management — Latency, jitter, packet loss, network bandwidth, Class-Based QoS, and element availability.

Call Signaling Management — Call setup and termination metrics, based on data from Call Detail Records (CDRs).

Converged Network Infrastructure Management — Network and system devices in charge of the Service and Voice Data Packets Delivery.

Services and Devices Monitored

The Tivoli Netcool/Proviso Cisco IP Telephony Technology Pack creates automatic, on-demand, historical, and real-time reports showing performance and trend analysis for the following services and devices:

Voice Quality — Jitter, latency, packet drops, mean opinion score, per cluster, per location, per business department, and even for each extension number.

CallManager System & Application — Server availability, performance, CPU load, memory, service availability, disk usage, and registered devices.

PSTN Gateway Devices — Catalyst6500, Cisco AS5x00 series, Cisco 2600 & 3600 series, E1 & T1 Serial Links, DS0 Channel availability and utilization, DSP availability and utilization, capacity planning, bandwidth, errors. Also, total number of calls per gateway, total duration per gateway.

Gatekeeper Devices — Number of successful / unsuccessful requests (routing, location, admission), registered endpoints, errors.

Telephony Usage — Total number of calls, total duration of calls, total number of packets, per location, per business department, per extension number, top10 clusters (or sites, offices, extensions, departments). Number of outbound and inbound calls. Total accumulated hours of traffic per hour, day, week, month.

Call Completion — Percentage of outgoing and incoming successful/unsuccessful calls, what are the main errors (phones, LAN, WAN, PSTN network, congestions, no resource available).

Call Distribution On-net vs. off-net ratio (number of IP routed calls vs. calls routed toward PSTN), number of internal (private extension to private extension) calls, local calls, long distance calls, international calls. Capability to provide statistics on number of calls to mobile networks (supported in some countries only).

Site to Site Path Analysis End-to-end measurement between customer offices. Voice quality, call distribution, call completion, IP telephony usage, TopN sites for errors, number of calls, duration and voice quality.

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IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack

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Contents IBM Copyright IBM Corp Contents Contents Audience OrganizationTivoli Netcool/Proviso product suite Tivoli Netcool/Proviso documentationOverview Summary of Device TechnologyCategories of Service Reporting Sources of Collected Data Source of Collected Data Collection TypeTroubleshooting Note for SQL Requests Port for SQL AccessDevices and Services Snmp Access PrerequisitesSupported MIBs Bulk input file formatsBulk input file schema Bulk input file nameBulk adaptor design files Devices and Services Supported Reports and KPIs Reporter setsReporter set summary Reporter set tree Reporter set contents Cluster Call Distribution Group Cluster Quality ResourceCluster Call Distribution Resource Cluster Utilization Group Top 10 Cluster Call CompletionCluster Quality Group Top 10 Cluster Number of Errors Top 10 Cluster Number of CallsCluster VoiceMail Usage Resource Cluster IP vs Legacy ResourceCluster Utilization MLH Resource Cluster Erlang-B GroupExtension CDR Utilization Resource CDR Quality ResourceTop 10 CDR Number of Calls Top 10 CDR Number of ErrorsCDR Call Distribution Resource CDR VoiceMail Usage Resource Top 10 CDR Call CompletionTop 10 CDR Call Duration CDR Quality GroupFactor Group CDR Call Distribution GroupFactor Factor Resource Codec Errors on Cluster by Codec Top 10 CDR K-FactorCCM Sql Server Group CallManager Server CCM Server Quality ResourceCCM Sql Server Resource Pstn Gateway Interface Top 10 E1/T1 Utilization Resource Pstn Gateway E1/T1Availability ResourcePstn Gateway E1/T1 Interface Utilization Resource Device Pstn Gateway Device Quality ResourcePstn Gateway Availability Resource DSP Card Pstn Gateway DSP Card ResourceMedia Devices Media Device Resource Media Device GroupGatekeeper Device Quality Resource Gatekeeper Availability Resource Detail Chart Gatekeeper Availability ResourceGatekeeper Interface Utilization Resource Detail Chart Gatekeeper Interface Availability ResourceGatekeeper Interface Utilization Resource Perfmon Perfmon Active Calls ResourcePerfmon Security Resource Perfmon Active Calls GroupPerfmon Security Group Perfmon Pstn Resource Perfmon Pstn GroupPerfmon MOH Resource Perfmon MOH GroupKey performance indicators Key performance indicatorsCCR Supported Reports and KPIs Key performance indicators ClusterLocalCall Key performance indicators ICR Unknown or unsupported protocol Mlqk MOS SCS Key performance indicators Configuring the technology pack Before you beginConfigure the technology pack Cd /opt/datamartOpt/datamart/dataMart.env Pvm YourDataSource1 Driver=PVmsss20.so Generates output from a CDR file and its associated CMR file If true, ProvisoCUCM requests CDR and CMR data from the Cucm Request DataChannel host that requested them Report navigation by customer Name you pass to the object Tivoli Netcool/Proviso v4.4.3 and later Where Datachannelhome Specifies the channel number for example, 1 that you Success message Meaning Syntax item Verifying resources Device.instance.schema.parametername Instances DescriptionComponent ValueVoipciscoipt Instances VOIPCISCOIPT.CCMINPUT.DELETEONACQUIRE VOIPCISCOIPT.CCMINPUT.URI VOIPCISCOIPT.CDRINPUT.DELETEONACQUIRE VOIPCISCOIPT.CDRINPUT.URI VOIPCISCOIPT.DESIGNFILE VOIPCISCOIPT.DESIGNFILE VOIPCISCOIPT.INPUTDIRECTORY VOIPCISCOIPT.INPUTDIRECTORY VOIPCISCOIPT.INPUTFTPPASSWORD VOIPCISCOIPT.INPUTFTPUSERNAME VOIPCISCOIPT.INPUTHOST VOIPCISCOIPT.INPUTHOST VOIPCISCOIPT.INPUTUSESECUREFTP VOIPCISCOIPT.INPUTUSESECUREFTP VOIPCISCOIPTPERFMON.DESIGNFILE VOIPCISCOIPTPERFMON.INPUTDIRECTORY VOIPCISCOIPTPERFMON.INPUTFTPPASSWORD VOIPCISCOIPTPERFMON.INPUTFTPUSERNAME VOIPCISCOIPTPERFMON.INPUTHOST VOIPCISCOIPTPERFMON.INPUTUSESECUREFTP VOIPCISCOIPTPERFMON.PERFMON.DELETEONACQUIRE VOIPCISCOIPTPERFMON.PERFMON.URI Template file name and location Pack-specific UBA parametersAdditional information about UBA parameters UBA Parameter Value MeaningURI DbusernameExample UBA.1.101.VOIPCISCOIPT.CCMINPUT.DELETEONACQUIRE=false Page Page Trademarks Copyright IBM Corp Page Additional Copyright Information Tcl 8.3.3, Combat/TCL 0.7.3, Combat/TCL 0.7.5, TclX 8.3, TKAdditional Copyright information BLT 2.4u Scotty 2.8, incrTCL 3.0, incr TCLUCD Snmp Jdom Regex 1.1aXwpick Page IBM