IBM R2E2 manual Cluster Utilization MLH Resource, Cluster Erlang-B Group, CDR Quality Resource

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Chapter 3: Supported Reports and KPIs

Cluster Utilization MLH Resource

KPIs

•ClusterTollBypassCall

•ClusterNbPacketsLost

•Cluster Total Number of Company Calls (Nb)

•Cluster Total Hours of Traffic

•ClusterNbPacketsReceived

•ClusterSuccessfulCall

•ClusterTotalCall

•ClusterNbPacketsSent

•ClusterUnsuccessfulCall

Charts

Cluster Erlang-B Group

KPIs

•Cluster Erlang

•Cluster Total Hours of Traffic

•ClusterBlocking

•ClusterLines

•ClusterErlangB

Extension

CDR Utilization Resource

KPIs

•Percentage of Drop Calls (percent) CME(Bulk) VOIP Cisco

•Total Number of Calls (Nb) CME(Bulk) VOIP Cisco

•NbPacketsReceived

•NbPacketsLost

•CallDuration

•Percentage of Successful Calls (Nb) CME(Bulk) VOIP Cisco

•NbPacketsSent

Charts

•Percentage of Successful calls Distribution Chart

•Drop Calls Distribution Chart

CDR Quality Resource

KPIs

• UnsuccessfulCall

20	IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack

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Contents IBM Copyright IBM Corp Contents Contents Audience OrganizationTivoli Netcool/Proviso product suite Tivoli Netcool/Proviso documentationOverview Summary of Device TechnologyCategories of Service Reporting Sources of Collected Data Source of Collected Data Collection TypeTroubleshooting Note for SQL Requests Port for SQL AccessDevices and Services Snmp Access PrerequisitesSupported MIBs Bulk input file formatsBulk input file schema Bulk input file nameBulk adaptor design files Devices and Services Supported Reports and KPIs Reporter setsReporter set summary Reporter set tree Reporter set contents Cluster Quality Resource Cluster Call Distribution ResourceCluster Call Distribution Group Top 10 Cluster Call Completion Cluster Quality GroupCluster Utilization Group Top 10 Cluster Number of Errors Top 10 Cluster Number of CallsCluster VoiceMail Usage Resource Cluster IP vs Legacy ResourceCluster Utilization MLH Resource Cluster Erlang-B GroupExtension CDR Utilization Resource CDR Quality ResourceTop 10 CDR Number of Errors CDR Call Distribution ResourceTop 10 CDR Number of Calls CDR VoiceMail Usage Resource Top 10 CDR Call CompletionTop 10 CDR Call Duration CDR Quality GroupCDR Call Distribution Group Factor Factor ResourceFactor Group Codec Errors on Cluster by Codec Top 10 CDR K-FactorCallManager Server CCM Server Quality Resource CCM Sql Server ResourceCCM Sql Server Group Pstn Gateway Interface Top 10 E1/T1 Utilization Resource Pstn Gateway E1/T1Availability ResourcePstn Gateway E1/T1 Interface Utilization Resource Device Pstn Gateway Device Quality ResourcePstn Gateway Availability Resource DSP Card Pstn Gateway DSP Card ResourceMedia Devices Media Device Resource Media Device GroupGatekeeper Device Quality Resource Gatekeeper Availability Resource Detail Chart Gatekeeper Availability ResourceGatekeeper Interface Utilization Resource Detail Chart Gatekeeper Interface Availability ResourceGatekeeper Interface Utilization Resource Perfmon Perfmon Active Calls ResourcePerfmon Active Calls Group Perfmon Security GroupPerfmon Security Resource Perfmon Pstn Resource Perfmon Pstn GroupPerfmon MOH Resource Perfmon MOH GroupKey performance indicators Key performance indicatorsCCR Supported Reports and KPIs Key performance indicators ClusterLocalCall Key performance indicators ICR Unknown or unsupported protocol Mlqk MOS SCS Key performance indicators Configuring the technology pack Before you beginConfigure the technology pack Cd /opt/datamartOpt/datamart/dataMart.env Pvm YourDataSource1 Driver=PVmsss20.so Generates output from a CDR file and its associated CMR file If true, ProvisoCUCM requests CDR and CMR data from the Cucm Request DataChannel host that requested them Report navigation by customer Name you pass to the object Tivoli Netcool/Proviso v4.4.3 and later Where Datachannelhome Specifies the channel number for example, 1 that you Success message Meaning Syntax item Verifying resources Device.instance.schema.parametername Instances DescriptionComponent ValueVoipciscoipt Instances VOIPCISCOIPT.CCMINPUT.DELETEONACQUIRE VOIPCISCOIPT.CCMINPUT.URI VOIPCISCOIPT.CDRINPUT.DELETEONACQUIRE VOIPCISCOIPT.CDRINPUT.URI VOIPCISCOIPT.DESIGNFILE VOIPCISCOIPT.DESIGNFILE VOIPCISCOIPT.INPUTDIRECTORY VOIPCISCOIPT.INPUTDIRECTORY VOIPCISCOIPT.INPUTFTPPASSWORD VOIPCISCOIPT.INPUTFTPUSERNAME VOIPCISCOIPT.INPUTHOST VOIPCISCOIPT.INPUTHOST VOIPCISCOIPT.INPUTUSESECUREFTP VOIPCISCOIPT.INPUTUSESECUREFTP VOIPCISCOIPTPERFMON.DESIGNFILE VOIPCISCOIPTPERFMON.INPUTDIRECTORY VOIPCISCOIPTPERFMON.INPUTFTPPASSWORD VOIPCISCOIPTPERFMON.INPUTFTPUSERNAME VOIPCISCOIPTPERFMON.INPUTHOST VOIPCISCOIPTPERFMON.INPUTUSESECUREFTP VOIPCISCOIPTPERFMON.PERFMON.DELETEONACQUIRE VOIPCISCOIPTPERFMON.PERFMON.URI Template file name and location Pack-specific UBA parametersAdditional information about UBA parameters UBA Parameter Value MeaningURI DbusernameExample UBA.1.101.VOIPCISCOIPT.CCMINPUT.DELETEONACQUIRE=false Page Page Trademarks Copyright IBM Corp Page Additional Copyright Information Tcl 8.3.3, Combat/TCL 0.7.3, Combat/TCL 0.7.5, TclX 8.3, TKAdditional Copyright information BLT 2.4u Scotty 2.8, incrTCL 3.0, incr TCLUCD Snmp Jdom Regex 1.1aXwpick Page IBM