Chapter 3: Supported Reports and KPIs
Table 2: Key performance indicators
KPI | Comment |
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T1ChannelsActive | Total number of T1 channels currently in use in the target device |
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T1SpansInService | Total number of T1 spans available in the target device |
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TollBypassCall | Identifies a call where the caller is an internal extension, managed by the |
| CallManager and where the callee can be an internal extension or any |
| external PSTN Number, with one or more following criteria: - Outbound |
| call - |
| and PSTN Gateway site are different - An intersiteLegacyPBXCall can be |
| also a TollBypassCall, if the PSTN Gateway site is different from the caller |
| site. - TollBypass calls are interesting to save money for long distance or |
| international calls using a remote PSTN Gateway with local fees7 |
| Example: A caller in Boston makes a call to an external PSTN number base |
| in London. Because there is an |
| London office with a PSTN Gateway in London, the call goes through the |
| IP network until the Londons PSTN Gateway. |
|
|
TollbypassCallDuration | Time value in seconds of the call duration, when the call is classified as a |
| TollBypass call. |
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Total Number of Calls (Nb) CME(Bulk) | Total number of inbound and outbound calls for this Call Manager device. |
VOIP Cisco |
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Total Number of Outgoing External Calls | Any Outbound call going to the PSTN. This metric is a subset of the |
(Nb) | Cluster Total Number of External Calls.An Outgoing External call is define |
| as: - A Local Call - A Long Distance Call - An International Call |
|
|
Total Number of VoiceMail Direct Calls (Nb) | Total number of VoiceMail Calls that are Direct call to VoiceMail. This is |
CME(Bulk) VOIP Cisco | the case when a user dials directly his VoiceMail. This metric is the opposite |
| of ForwardToVoiceMail. |
|
|
UnsuccessfulCall | Identifies a call which has not been successfully established. In this case, the |
| call setup has been rejected and the communication never started between |
| the 2 parties. An Unsuccessful call can be an Inbound, Outbound, or any |
| type of call described above. |
|
|
VoiceMailCall | Identifies a call where the final destination (callee) is a VoiceMail. The |
| VoiceMail application is managed through a specific range of extensions |
| number, defined site by site, using the global variable |
| VoiceMailExtensionRange. |
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VoicemailCallDuration | Time value in Seconds of any call duration with the VoiceMail application. |
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VoicemailPackets | Number of Packets Sent + Received by the subelement during a call with |
| the VoiceMail. This metric comes from the CMR table. Its set only once the |
| call is established with one of the VoiceMail extension. |
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44 | IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack |