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Basic Call Handling
•If you receive an alert for an incoming call and a reverting call at the same time, by default your phone will shift the focus of the phone screen to display the incoming call. Your system administrator can change this focus priority setting.
•If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on the other phones that share the line.
•Your system administrator determines the duration between Hold Reversion alerts.
Using Mute
With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute with the handset, speakerphone, or a headset.
If you want to... | Then... | |
| | |
Toggle microphone on | Press | . |
| | |
Toggle microphone off | Press | . |
| | |
Switching Between Multiple Calls
You can switch between multiple calls on multiple lines.
If you want to... | Then... | |
| | |
Switch to a held call on | Press | (flashing) for the line that you are switching to. |
another line | | |
| | |
Switch from a | Press | (flashing). Any active call is placed on hold and the selected call |
connected call to | is resumed. |
answer a ringing call | | |
| | |
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 | 31 |
Contents
Americas Headquarters
Page
Common Phone Tasks
Button Icons
Contents
Using a Speakerphone
Cisco One-Year Limited Hardware Warranty Terms Index
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If you want to Then
Using this Guide
Getting Started
Finding Additional Information
Power Outage
Safety and Performance Information
Using External Devices
Cisco Product Security Overview
Accessibility Features
Connecting Your Phone
Registering with Taps
Adjusting the Handset Rest
Headset Support
Audio Quality Subjective to the User
Understanding Buttons and Hardware
An Overview of Your Phone
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Description See
For more information
Understanding Lines and Calls
Icon Line or call state Description
Understanding Line and Call Icons
Tip
Understanding Phone Screen Features
Icon reference, see Understanding Line and Call Icons,
Accessing the Help System on Your Phone
Accessing the Application Menu
Understanding Feature Availability
Understanding SIP vs. Sccp
Feature Softkey Line Button Label and Icon
Tips
Basic Call Handling
Placing a Call-Basic Options
If you want to Then See
Choose Personal Address Book
Placing a Call-Additional Options
Corporate Directory name can
Personal Directory to log
Managing Business Calls
Using Cisco Extension
Using a Single Phone
Mobility,
If you want to
Answering a Call
If you want to Then For more information, see
Answer
Or EndCall
Using Hold and Resume
Ending a Call
EndCall
Switching Between Multiple Calls
Using Mute
Transferring Calls
Switching an In-Progress Call to Another Phone
Forwarding Calls to Another Number
Sending a Call to a Voice Message System
User Options Web Pages,
Settings on the Web,
Choose User Options Device
Using Do Not Disturb
Making Conference Calls
Using Conference Features
Using Join
Press ConfList or Conference List
Viewing or Removing Conference Participants
Placing or Receiving Intercom Calls
See Using Conference,
Participant
If you want to Then
Speed Dialing
Advanced Call Handling
Picking Up a Redirected Call on Your Phone
Storing and Retrieving Parked Calls
Remote-in-Use Icon
Using a Shared Line
Logging Out of Hunt Groups
Understanding Shared Lines
Press Private
Working with Shared Lines
Sharing Call Information and Barging
Privacy
Making and Receiving Secure Calls
Using BLF to Determine a Line State
If you want to Then
Prioritizing Critical Calls
Tracing Suspicious Calls
If you Then
Using Cisco Extension Mobility
Phone,
See Switching an In-ProgressCall to Another Phone,
Cisco WebDialer,
See Answering a Call,
See Placing a Call-Additional Options,
Using a Handset
Using a Handset, Headset, and Speakerphone
Using a Headset
Using Wideband with your Headset
Using a Speakerphone
Using AutoAnswer with a Headset or Speakerphone
Accessing Your User Options Web Pages,
Changing Phone Settings
Customizing Rings and Message Indicators
Settings User Preferences Rings
Settings User Preferences Contrast
Settings User Preferences Brightness
Customizing the Phone Screen
Using Call Logs
Using Call Logs and Directories
Directories Missed Calls, Placed Calls, or Received
Directory Dialing
Using Corporate Directory on Your Phone
Directories Corporate Directory exact name can
Directories Personal Directory exact name can
Using Personal Directory on Your Phone
Directories Personal Directory Personal Fast
Press Fast Dial
Dials
Directory Vary Choose Logout
System,
Accessing Voice Messages
Customizing Rings and Message Indicators,
Messages
Options Device
Using the User Options Web Pages
Accessing Your User Options Web Pages
If you want to Then do this
Choose User Options Personal Address Book
Configuring Features and Services on the Web
Using Personal Directory on the Web
If you want to Then do this after you log
Choose User Options Fast Dials
Create a PAB entry. See Using Your Personal Address Book on
Click Add New
Assign a line button for Fast Dial
Choose User Options Device Click Service URL
Your Phone,
Setting Up Speed Dials on the Web
See Configuring Fast Dials on the Web,
Click Speed Dials
Click Phone Services
Setting Up Phone Services on the Web
Services
Controlling Line Settings on the Web
Controlling User Settings on the Web
Choose User Options User Settings
Click Line Settings
Change the audible
Choose User Options Mobility Settings Access Lists
Setting Up Phones and Access Lists for Mobile Connect
Choose User Options Mobility Settings Remote Destinations
Click Remote Destinations
Web Pages,
Using Cisco WebDialer
Name
Settings Network Configuration Host
Advanced Call Handling
Understanding Additional Configuration Options
See Using a Shared Line,
If you Then For more information
See Using BLF to Determine a Line
See Using AutoAnswer with a
See Using Cisco Extension
General Troubleshooting
Troubleshooting Your Phone
Symptom Explanation
Settings Status Call Statistics
Viewing Phone Administration Data
Settings Network Configuration and select
Settings Model Information
Cisco One-Year Limited Hardware Warranty Terms
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Index
FAC 27
PAB
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Page
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