Cisco Systems 7931G manual Using Cisco Extension Mobility, Tips

Page 49

	Advanced Call Handling

Want to view priority level of a call	Look for an MLPP icon on your phone screen:
	Priority call
	Medium priority (immediate) call
	High priority (flash) call
	Highest priority (flash override) or Executive
	Override call
	Higher priority calls are displayed at the top of your call list.
	If you do not see an MLPP icon, the priority level of the call
	is normal (routine).

Hear a continuous tone interrupting	You or the other party are receiving a call that must preempt
your call	the current call. Hang up immediately to allow the higher
	priority call to ring through.

Tips

•When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the standard tones.

•Multilevel Precedence and Preemption (MLPP) overrides the Do Not Disturb (DND) feature.

•If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.

•An MLPP-enabled call retains its priority and preemptive status when you:

–Put the call on hold

–Transfer the call

–Add the call to a three-way conference

–Answer the call using PickUp

Using Cisco Extension Mobility

Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator must configure EM for you.

If you want to...

Then...

Log in to EM 1. Choose ( )> Services > EM Service (name can vary).

2.Enter your user ID and PIN (provided by your system administrator).

3.If prompted, select a device profile.

Log out of EM 1. Choose ( )> Services > EM Service (name can vary).

2.When prompted to log out, press Yes.

Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0

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Contents Americas Headquarters Page Common Phone Tasks Button Icons Contents Using a Speakerphone Cisco One-Year Limited Hardware Warranty Terms Index OL-15791-01 Getting Started Using this GuideFinding Additional Information If you want to ThenPower Outage Safety and Performance InformationUsing External Devices Cisco Product Security Overview Accessibility FeaturesConnecting Your Phone Registering with Taps Adjusting the Handset RestHeadset Support Audio Quality Subjective to the User Understanding Buttons and Hardware An Overview of Your PhoneOL-15791-01 Description See For more information Understanding Lines and Calls Icon Line or call state Description Understanding Line and Call IconsTip Understanding Phone Screen FeaturesIcon reference, see Understanding Line and Call Icons, Accessing the Help System on Your Phone Accessing the Application MenuUnderstanding Feature Availability Understanding SIP vs. Sccp Feature Softkey Line Button Label and IconPlacing a Call-Basic Options Basic Call HandlingIf you want to Then See TipsCorporate Directory name can Placing a Call-Additional OptionsPersonal Directory to log Choose Personal Address BookUsing a Single Phone Using Cisco ExtensionMobility, Managing Business CallsIf you want to Answering a CallIf you want to Then For more information, see Answer Ending a Call Using Hold and ResumeEndCall Or EndCallSwitching Between Multiple Calls Using MuteTransferring Calls Switching an In-Progress Call to Another PhoneForwarding Calls to Another Number Sending a Call to a Voice Message SystemUser Options Web Pages, Settings on the Web,Choose User Options Device Using Do Not DisturbMaking Conference Calls Using Conference FeaturesUsing Join Press ConfList or Conference List Viewing or Removing Conference ParticipantsPlacing or Receiving Intercom Calls See Using Conference,Participant If you want to Then Speed Dialing Advanced Call HandlingPicking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Logging Out of Hunt Groups Using a Shared LineUnderstanding Shared Lines Remote-in-Use IconSharing Call Information and Barging Working with Shared LinesPrivacy Press PrivateMaking and Receiving Secure Calls Using BLF to Determine a Line StateIf you want to Then Prioritizing Critical Calls Tracing Suspicious CallsIf you Then Using Cisco Extension Mobility Cisco WebDialer, See Switching an In-ProgressCall to Another Phone,See Answering a Call, Phone,See Placing a Call-Additional Options, Using a Handset Using a Handset, Headset, and SpeakerphoneUsing a Headset Using Wideband with your Headset Using a SpeakerphoneUsing AutoAnswer with a Headset or Speakerphone Customizing Rings and Message Indicators Changing Phone SettingsSettings User Preferences Rings Accessing Your User Options Web Pages,Settings User Preferences Contrast Settings User Preferences BrightnessCustomizing the Phone Screen Using Call Logs Using Call Logs and DirectoriesDirectories Missed Calls, Placed Calls, or Received Directory Dialing Using Corporate Directory on Your PhoneDirectories Corporate Directory exact name can Directories Personal Directory exact name can Using Personal Directory on Your PhoneDirectories Personal Directory Personal Fast Press Fast DialDials Directory Vary Choose Logout Customizing Rings and Message Indicators, Accessing Voice MessagesMessages System,Accessing Your User Options Web Pages Using the User Options Web PagesIf you want to Then do this Options DeviceUsing Personal Directory on the Web Configuring Features and Services on the WebIf you want to Then do this after you log Choose User Options Personal Address BookChoose User Options Fast Dials Create a PAB entry. See Using Your Personal Address Book onClick Add New Assign a line button for Fast Dial Choose User Options Device Click Service URLSee Configuring Fast Dials on the Web, Setting Up Speed Dials on the WebClick Speed Dials Your Phone,Click Phone Services Setting Up Phone Services on the WebServices Controlling Line Settings on the Web Controlling User Settings on the WebChoose User Options User Settings Click Line Settings Change the audible Choose User Options Mobility Settings Access Lists Setting Up Phones and Access Lists for Mobile ConnectChoose User Options Mobility Settings Remote Destinations Click Remote Destinations Web Pages, Using Cisco WebDialerName Settings Network Configuration HostSee Using a Shared Line, Understanding Additional Configuration OptionsIf you Then For more information Advanced Call HandlingSee Using BLF to Determine a Line See Using AutoAnswer with aSee Using Cisco Extension General Troubleshooting Troubleshooting Your PhoneSymptom Explanation Settings Network Configuration and select Viewing Phone Administration DataSettings Model Information Settings Status Call StatisticsCisco One-Year Limited Hardware Warranty Terms OL-15791-01 Index FAC 27 PAB OL-15791-01 Page OL-15791-01

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