Cisco Systems 7931G Working with Shared Lines, Sharing Call Information and Barging, Privacy

Page 45

Advanced Call Handling

Sharing Call Information and Barging

Phones that share a line each display information about calls that are placed and received on the shared line. This information might include caller ID and call duration (See Privacy, page 45 for exceptions).

If you are sharing a line with co-workers using a different model Cisco Unified IP Phone, they might be able to add (or barge) themselves to your active call on the shared line. Your phone does not typically support this feature. If you need it, contact your system administrator for assistance. Otherwise, enable privacy to prevent co-workers from joining your calls.

Privacy

If you do not want coworkers who share your line to see information about your calls, enable the Privacy feature. Doing so also prevents others who share the line from viewing or barging your calls.

Working with Shared Lines

You can view information about calls on your shared lines, retrieve a call on a shared line placed on hold by a co-worker, and prevent others from barging calls.

If you want to...

Then...

 

 

 

 

 

 

 

 

See if the shared line is in use

Look for the remote-in-use icon

next to a red line button

 

(steady).

 

 

 

 

 

 

 

 

View details about current calls on

Press the red line button

(steady) for the remote-in-use line.

the shared line

All non-private calls appear in the call activity area of the phone

 

screen.

 

 

 

 

 

 

 

 

Retrieve a held call on a shared line

Press the red line button

(flashing) for the remote-in-use

 

line.

 

 

 

 

 

 

 

 

 

 

 

 

Prevent others from viewing or

1.

Press Private

(

).

 

 

barging calls on a shared line

2.

To verify that Privacy is on, look for the feature-enabled

 

 

 

icon

next to an amber line button

.

 

 

 

 

 

 

 

Allow others to view or barge calls

1.

Press Private

(

).

 

 

on a shared line

2.

To verify that Privacy is off, look for the feature-disabled

 

 

 

icon

next to an unlit line button

.

 

 

 

 

 

 

 

 

Tips

If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual.

The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple shared lines and Privacy is enabled, coworkers cannot view or barge calls on any of your shared lines.

Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0

45

Image 45
Contents Americas Headquarters Page Common Phone Tasks Button Icons Contents Using a Speakerphone Cisco One-Year Limited Hardware Warranty Terms Index OL-15791-01 Getting Started Using this GuideFinding Additional Information If you want to ThenSafety and Performance Information Power OutageUsing External Devices Cisco Product Security Overview Accessibility FeaturesConnecting Your Phone Adjusting the Handset Rest Registering with TapsHeadset Support Audio Quality Subjective to the User Understanding Buttons and Hardware An Overview of Your PhoneOL-15791-01 Description See For more information Understanding Lines and Calls Icon Line or call state Description Understanding Line and Call IconsTip Understanding Phone Screen FeaturesIcon reference, see Understanding Line and Call Icons, Accessing the Application Menu Accessing the Help System on Your PhoneUnderstanding Feature Availability Understanding SIP vs. Sccp Feature Softkey Line Button Label and IconPlacing a Call-Basic Options Basic Call HandlingIf you want to Then See TipsCorporate Directory name can Placing a Call-Additional OptionsPersonal Directory to log Choose Personal Address BookUsing a Single Phone Using Cisco ExtensionMobility, Managing Business CallsAnswering a Call If you want toIf you want to Then For more information, see Answer Ending a Call Using Hold and ResumeEndCall Or EndCallSwitching Between Multiple Calls Using MuteTransferring Calls Switching an In-Progress Call to Another PhoneForwarding Calls to Another Number Sending a Call to a Voice Message SystemUser Options Web Pages, Settings on the Web,Choose User Options Device Using Do Not DisturbMaking Conference Calls Using Conference FeaturesUsing Join Press ConfList or Conference List Viewing or Removing Conference ParticipantsSee Using Conference, Placing or Receiving Intercom CallsParticipant If you want to Then Speed Dialing Advanced Call Handling Picking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Logging Out of Hunt Groups Using a Shared LineUnderstanding Shared Lines Remote-in-Use IconSharing Call Information and Barging Working with Shared LinesPrivacy Press PrivateMaking and Receiving Secure Calls Using BLF to Determine a Line StateIf you want to Then Tracing Suspicious Calls Prioritizing Critical CallsIf you Then Using Cisco Extension Mobility Cisco WebDialer, See Switching an In-ProgressCall to Another Phone,See Answering a Call, Phone,See Placing a Call-Additional Options, Using a Handset, Headset, and Speakerphone Using a HandsetUsing a Headset Using Wideband with your Headset Using a SpeakerphoneUsing AutoAnswer with a Headset or Speakerphone Customizing Rings and Message Indicators Changing Phone SettingsSettings User Preferences Rings Accessing Your User Options Web Pages,Settings User Preferences Brightness Settings User Preferences ContrastCustomizing the Phone Screen Using Call Logs Using Call Logs and DirectoriesDirectories Missed Calls, Placed Calls, or Received Using Corporate Directory on Your Phone Directory DialingDirectories Corporate Directory exact name can Directories Personal Directory exact name can Using Personal Directory on Your PhonePress Fast Dial Directories Personal Directory Personal FastDials Directory Vary Choose Logout Customizing Rings and Message Indicators, Accessing Voice MessagesMessages System,Accessing Your User Options Web Pages Using the User Options Web PagesIf you want to Then do this Options DeviceUsing Personal Directory on the Web Configuring Features and Services on the WebIf you want to Then do this after you log Choose User Options Personal Address BookCreate a PAB entry. See Using Your Personal Address Book on Choose User Options Fast DialsClick Add New Assign a line button for Fast Dial Choose User Options Device Click Service URLSee Configuring Fast Dials on the Web, Setting Up Speed Dials on the WebClick Speed Dials Your Phone,Click Phone Services Setting Up Phone Services on the WebServices Controlling User Settings on the Web Controlling Line Settings on the WebChoose User Options User Settings Click Line Settings Change the audible Choose User Options Mobility Settings Access Lists Setting Up Phones and Access Lists for Mobile ConnectChoose User Options Mobility Settings Remote Destinations Click Remote Destinations Web Pages, Using Cisco WebDialerName Settings Network Configuration HostSee Using a Shared Line, Understanding Additional Configuration OptionsIf you Then For more information Advanced Call HandlingSee Using AutoAnswer with a See Using BLF to Determine a LineSee Using Cisco Extension Troubleshooting Your Phone General TroubleshootingSymptom Explanation Settings Network Configuration and select Viewing Phone Administration DataSettings Model Information Settings Status Call StatisticsCisco One-Year Limited Hardware Warranty Terms OL-15791-01 Index FAC 27 PAB OL-15791-01 Page OL-15791-01
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