Cisco Systems 7931G manual Tracing Suspicious Calls, Prioritizing Critical Calls, If you Then

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Tracing Suspicious Calls

If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages.

	If you want to...	Then...

	Notify your system	Press MCID.
	administrator about a	Your phone plays a tone and displays the message, “MCID
	suspicious or harassing call	Your phone plays a tone and displays the message, “MCID
	suspicious or harassing call	successful.”

Prioritizing Critical Calls

In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.

Keep these terms in mind:

•Precedence indicates the priority associated with a call.

•Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone.

If you...	Then...

Want to choose a priority	Contact your system administrator for a list of
(precedence) level for an outgoing call	corresponding precedence numbers for calls.

Want to make a priority (precedence)	Enter the MLPP access number (provided by your system
call	administrator) followed by the phone number.

Hear a special ring (faster than usual)	You are receiving a priority (precedence) call. An MLPP icon
or special call waiting tone	on your phone screen indicates the priority level of the call.

48	OL-15791-01

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Contents Americas Headquarters Page Common Phone Tasks Button Icons Contents Using a Speakerphone Cisco One-Year Limited Hardware Warranty Terms Index OL-15791-01 Using this Guide Getting StartedFinding Additional Information If you want to ThenSafety and Performance Information Power OutageUsing External Devices Accessibility Features Cisco Product Security OverviewConnecting Your Phone Adjusting the Handset Rest Registering with TapsHeadset Support Audio Quality Subjective to the User An Overview of Your Phone Understanding Buttons and HardwareOL-15791-01 Description See For more information Understanding Lines and Calls Understanding Line and Call Icons Icon Line or call state DescriptionUnderstanding Phone Screen Features TipIcon reference, see Understanding Line and Call Icons, Accessing the Application Menu Accessing the Help System on Your PhoneUnderstanding Feature Availability Feature Softkey Line Button Label and Icon Understanding SIP vs. SccpBasic Call Handling Placing a Call-Basic OptionsIf you want to Then See TipsPlacing a Call-Additional Options Corporate Directory name canPersonal Directory to log Choose Personal Address BookUsing Cisco Extension Using a Single PhoneMobility, Managing Business CallsAnswering a Call If you want toIf you want to Then For more information, see Answer Using Hold and Resume Ending a CallEndCall Or EndCallUsing Mute Switching Between Multiple CallsSwitching an In-Progress Call to Another Phone Transferring CallsSending a Call to a Voice Message System Forwarding Calls to Another NumberSettings on the Web, User Options Web Pages,Using Do Not Disturb Choose User Options DeviceUsing Conference Features Making Conference CallsUsing Join Viewing or Removing Conference Participants Press ConfList or Conference ListSee Using Conference, Placing or Receiving Intercom CallsParticipant If you want to Then Advanced Call Handling Speed DialingPicking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Using a Shared Line Logging Out of Hunt GroupsUnderstanding Shared Lines Remote-in-Use IconWorking with Shared Lines Sharing Call Information and BargingPrivacy Press PrivateUsing BLF to Determine a Line State Making and Receiving Secure CallsIf you want to Then Tracing Suspicious Calls Prioritizing Critical CallsIf you Then Using Cisco Extension Mobility See Switching an In-ProgressCall to Another Phone, Cisco WebDialer,See Answering a Call, Phone,See Placing a Call-Additional Options, Using a Handset, Headset, and Speakerphone Using a HandsetUsing a Headset Using a Speakerphone Using Wideband with your HeadsetUsing AutoAnswer with a Headset or Speakerphone Changing Phone Settings Customizing Rings and Message IndicatorsSettings User Preferences Rings Accessing Your User Options Web Pages,Settings User Preferences Brightness Settings User Preferences ContrastCustomizing the Phone Screen Using Call Logs and Directories Using Call LogsDirectories Missed Calls, Placed Calls, or Received Using Corporate Directory on Your Phone Directory DialingDirectories Corporate Directory exact name can Using Personal Directory on Your Phone Directories Personal Directory exact name canPress Fast Dial Directories Personal Directory Personal FastDials Directory Vary Choose Logout Accessing Voice Messages Customizing Rings and Message Indicators,Messages System,Using the User Options Web Pages Accessing Your User Options Web PagesIf you want to Then do this Options DeviceConfiguring Features and Services on the Web Using Personal Directory on the WebIf you want to Then do this after you log Choose User Options Personal Address BookCreate a PAB entry. See Using Your Personal Address Book on Choose User Options Fast DialsClick Add New Choose User Options Device Click Service URL Assign a line button for Fast DialSetting Up Speed Dials on the Web See Configuring Fast Dials on the Web,Click Speed Dials Your Phone,Setting Up Phone Services on the Web Click Phone ServicesServices Controlling User Settings on the Web Controlling Line Settings on the WebChoose User Options User Settings Click Line Settings Change the audible Setting Up Phones and Access Lists for Mobile Connect Choose User Options Mobility Settings Access ListsChoose User Options Mobility Settings Remote Destinations Click Remote Destinations Using Cisco WebDialer Web Pages,Settings Network Configuration Host NameUnderstanding Additional Configuration Options See Using a Shared Line,If you Then For more information Advanced Call HandlingSee Using AutoAnswer with a See Using BLF to Determine a LineSee Using Cisco Extension Troubleshooting Your Phone General TroubleshootingSymptom Explanation Viewing Phone Administration Data Settings Network Configuration and selectSettings Model Information Settings Status Call StatisticsCisco One-Year Limited Hardware Warranty Terms OL-15791-01 Index FAC 27 PAB OL-15791-01 Page OL-15791-01

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