Cisco Systems 7931G Sending a Call to a Voice Message System, Forwarding Calls to Another Number

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Basic Call Handling

Tips

•If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press

and then hang up.

•	If on-hook transfer is not enabled on your phone, hanging up without pressing		again places
	the call on hold.
•	You cannot use	to redirect a call on hold. Press Resume to remove the call from hold before
	transferring it.

Sending a Call to a Voice Message System

You can use iDivert to send an active, ringing, or on-hold call to your voice message system. Depending on the type of call and your phone configuration, you can also use iDivert to send the call to another party's voice message system.

•If the call was originally sent to someone else's phone, iDivert allows you to redirect the call either to your own voice message system or to the original called party’s voice message system. Your system administrator must make this option available to you.

•If the call was sent to you directly (not transferred or forwarded to you), or if your phone does not support the option described above, using iDivert redirects the call to your voice message system.

If you want to...	Then...

Send an active, ringing, or on-hold call	Press iDivert. One of two things occurs:
to a voice message system	• The call is transferred to your voice message system.
	• The call is transferred to your voice message system.
	• Your phone screen displays a menu that allows you to
	choose between your voice message system or the voice
	message system of the original called party. Choose an
	option to redirect the call.

Tip

If your phone displays a menu that disappears before you make your selection, you can press iDivert again to re-display the menu. You can also ask your system administrator to configure a longer time-out value.

Forwarding Calls to Another Number

You can use the call forwarding features to redirect incoming calls from your phone to another number.

Your system administrator might allow you to choose from two types of call forwarding features:

•Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive.

Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0

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Contents Americas Headquarters Page Common Phone Tasks Button Icons Contents Using a Speakerphone Cisco One-Year Limited Hardware Warranty Terms Index OL-15791-01 Getting Started Using this GuideFinding Additional Information If you want to ThenSafety and Performance Information Power OutageUsing External Devices Cisco Product Security Overview Accessibility FeaturesConnecting Your Phone Adjusting the Handset Rest Registering with TapsHeadset Support Audio Quality Subjective to the User Understanding Buttons and Hardware An Overview of Your PhoneOL-15791-01 Description See For more information Understanding Lines and Calls Icon Line or call state Description Understanding Line and Call IconsTip Understanding Phone Screen FeaturesIcon reference, see Understanding Line and Call Icons, Accessing the Application Menu Accessing the Help System on Your PhoneUnderstanding Feature Availability Understanding SIP vs. Sccp Feature Softkey Line Button Label and IconPlacing a Call-Basic Options Basic Call HandlingIf you want to Then See TipsCorporate Directory name can Placing a Call-Additional OptionsPersonal Directory to log Choose Personal Address BookUsing a Single Phone Using Cisco ExtensionMobility, Managing Business CallsAnswering a Call If you want toIf you want to Then For more information, see Answer Ending a Call Using Hold and ResumeEndCall Or EndCallSwitching Between Multiple Calls Using MuteTransferring Calls Switching an In-Progress Call to Another PhoneForwarding Calls to Another Number Sending a Call to a Voice Message SystemUser Options Web Pages, Settings on the Web,Choose User Options Device Using Do Not DisturbMaking Conference Calls Using Conference FeaturesUsing Join Press ConfList or Conference List Viewing or Removing Conference ParticipantsSee Using Conference, Placing or Receiving Intercom CallsParticipant If you want to Then Speed Dialing Advanced Call HandlingPicking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Logging Out of Hunt Groups Using a Shared LineUnderstanding Shared Lines Remote-in-Use IconSharing Call Information and Barging Working with Shared LinesPrivacy Press PrivateMaking and Receiving Secure Calls Using BLF to Determine a Line StateIf you want to Then Tracing Suspicious Calls Prioritizing Critical CallsIf you Then Using Cisco Extension Mobility Cisco WebDialer, See Switching an In-ProgressCall to Another Phone,See Answering a Call, Phone,See Placing a Call-Additional Options, Using a Handset, Headset, and Speakerphone Using a HandsetUsing a Headset Using Wideband with your Headset Using a SpeakerphoneUsing AutoAnswer with a Headset or Speakerphone Customizing Rings and Message Indicators Changing Phone SettingsSettings User Preferences Rings Accessing Your User Options Web Pages,Settings User Preferences Brightness Settings User Preferences ContrastCustomizing the Phone Screen Using Call Logs Using Call Logs and DirectoriesDirectories Missed Calls, Placed Calls, or Received Using Corporate Directory on Your Phone Directory DialingDirectories Corporate Directory exact name can Directories Personal Directory exact name can Using Personal Directory on Your PhonePress Fast Dial Directories Personal Directory Personal FastDials Directory Vary Choose Logout Customizing Rings and Message Indicators, Accessing Voice MessagesMessages System,Accessing Your User Options Web Pages Using the User Options Web PagesIf you want to Then do this Options DeviceUsing Personal Directory on the Web Configuring Features and Services on the WebIf you want to Then do this after you log Choose User Options Personal Address BookCreate a PAB entry. See Using Your Personal Address Book on Choose User Options Fast DialsClick Add New Assign a line button for Fast Dial Choose User Options Device Click Service URLSee Configuring Fast Dials on the Web, Setting Up Speed Dials on the WebClick Speed Dials Your Phone,Click Phone Services Setting Up Phone Services on the WebServices Controlling User Settings on the Web Controlling Line Settings on the WebChoose User Options User Settings Click Line Settings Change the audible Choose User Options Mobility Settings Access Lists Setting Up Phones and Access Lists for Mobile ConnectChoose User Options Mobility Settings Remote Destinations Click Remote Destinations Web Pages, Using Cisco WebDialerName Settings Network Configuration HostSee Using a Shared Line, Understanding Additional Configuration OptionsIf you Then For more information Advanced Call HandlingSee Using AutoAnswer with a See Using BLF to Determine a LineSee Using Cisco Extension Troubleshooting Your Phone General TroubleshootingSymptom Explanation Settings Network Configuration and select Viewing Phone Administration DataSettings Model Information Settings Status Call StatisticsCisco One-Year Limited Hardware Warranty Terms OL-15791-01 Index FAC 27 PAB OL-15791-01 Page OL-15791-01

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