Cisco Systems 7931G Troubleshooting Your Phone, General Troubleshooting, Symptom Explanation

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Troubleshooting Your Phone

Troubleshooting Your Phone

This section provides troubleshooting information for your Cisco Unified IP Phone.

General Troubleshooting

This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator.

Symptom

Explanation

 

 

You cannot hear a dial

One or more of the following factors might apply:

tone or complete a call

• You must log into the Extension Mobility service.

 

 

• You must enter a client matter code (CMC) or forced authorization

 

code (FAC) after dialing a number.

 

• Your phone has time-of-day restrictions that prevent you from using

 

some features during certain hours of the day.

 

 

Settings is unavailable

Your system administrator might have disabled Settings on your phone.

in the Application

 

menu.

 

 

 

The softkey that you

One or more of the following factors might apply:

want to use does not

• You must press more to reveal additional softkeys.

appear

• You must change the line state (for example, go off-hook or have a

 

 

connected call).

 

• Your phone is not configured to support the feature associated with

 

that softkey.

 

 

Cisco CallBack fails

The other party might have call forwarding enabled.

 

 

The phone shows an

Your phone may reject your attempt to set up Call Forward All directly on

error message when

the phone if the target number that you enter would create a Call Forward

you attempt to set up

All loop or would exceed the maximum number of links permitted in a Call

Call Forward All

Forward All chain (also known as a maximum hop count). Ask your system

 

administrator for details.

 

 

Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0

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Contents Americas Headquarters Page Common Phone Tasks Button Icons Contents Using a Speakerphone Cisco One-Year Limited Hardware Warranty Terms Index OL-15791-01 Getting Started Using this GuideFinding Additional Information If you want to ThenSafety and Performance Information Power OutageUsing External Devices Cisco Product Security Overview Accessibility FeaturesConnecting Your Phone Adjusting the Handset Rest Registering with TapsHeadset Support Audio Quality Subjective to the User Understanding Buttons and Hardware An Overview of Your PhoneOL-15791-01 Description See For more information Understanding Lines and Calls Icon Line or call state Description Understanding Line and Call IconsTip Understanding Phone Screen FeaturesIcon reference, see Understanding Line and Call Icons, Accessing the Application Menu Accessing the Help System on Your PhoneUnderstanding Feature Availability Understanding SIP vs. Sccp Feature Softkey Line Button Label and IconPlacing a Call-Basic Options Basic Call HandlingIf you want to Then See TipsCorporate Directory name can Placing a Call-Additional OptionsPersonal Directory to log Choose Personal Address BookUsing a Single Phone Using Cisco ExtensionMobility, Managing Business CallsAnswering a Call If you want toIf you want to Then For more information, see Answer Ending a Call Using Hold and ResumeEndCall Or EndCallSwitching Between Multiple Calls Using MuteTransferring Calls Switching an In-Progress Call to Another PhoneForwarding Calls to Another Number Sending a Call to a Voice Message SystemUser Options Web Pages, Settings on the Web,Choose User Options Device Using Do Not DisturbMaking Conference Calls Using Conference FeaturesUsing Join Press ConfList or Conference List Viewing or Removing Conference ParticipantsSee Using Conference, Placing or Receiving Intercom CallsParticipant If you want to Then Speed Dialing Advanced Call HandlingPicking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Logging Out of Hunt Groups Using a Shared LineUnderstanding Shared Lines Remote-in-Use IconSharing Call Information and Barging Working with Shared LinesPrivacy Press PrivateMaking and Receiving Secure Calls Using BLF to Determine a Line StateIf you want to Then Tracing Suspicious Calls Prioritizing Critical CallsIf you Then Using Cisco Extension Mobility Cisco WebDialer, See Switching an In-ProgressCall to Another Phone,See Answering a Call, Phone,See Placing a Call-Additional Options, Using a Handset, Headset, and Speakerphone Using a HandsetUsing a Headset Using Wideband with your Headset Using a SpeakerphoneUsing AutoAnswer with a Headset or Speakerphone Customizing Rings and Message Indicators Changing Phone SettingsSettings User Preferences Rings Accessing Your User Options Web Pages,Settings User Preferences Brightness Settings User Preferences ContrastCustomizing the Phone Screen Using Call Logs Using Call Logs and DirectoriesDirectories Missed Calls, Placed Calls, or Received Using Corporate Directory on Your Phone Directory DialingDirectories Corporate Directory exact name can Directories Personal Directory exact name can Using Personal Directory on Your PhonePress Fast Dial Directories Personal Directory Personal FastDials Directory Vary Choose Logout Customizing Rings and Message Indicators, Accessing Voice MessagesMessages System,Accessing Your User Options Web Pages Using the User Options Web PagesIf you want to Then do this Options DeviceUsing Personal Directory on the Web Configuring Features and Services on the WebIf you want to Then do this after you log Choose User Options Personal Address BookCreate a PAB entry. See Using Your Personal Address Book on Choose User Options Fast DialsClick Add New Assign a line button for Fast Dial Choose User Options Device Click Service URLSee Configuring Fast Dials on the Web, Setting Up Speed Dials on the WebClick Speed Dials Your Phone,Click Phone Services Setting Up Phone Services on the WebServices Controlling User Settings on the Web Controlling Line Settings on the WebChoose User Options User Settings Click Line Settings Change the audible Choose User Options Mobility Settings Access Lists Setting Up Phones and Access Lists for Mobile ConnectChoose User Options Mobility Settings Remote Destinations Click Remote Destinations Web Pages, Using Cisco WebDialerName Settings Network Configuration HostSee Using a Shared Line, Understanding Additional Configuration OptionsIf you Then For more information Advanced Call HandlingSee Using AutoAnswer with a See Using BLF to Determine a LineSee Using Cisco Extension Troubleshooting Your Phone General TroubleshootingSymptom Explanation Settings Network Configuration and select Viewing Phone Administration DataSettings Model Information Settings Status Call StatisticsCisco One-Year Limited Hardware Warranty Terms OL-15791-01 Index FAC 27 PAB OL-15791-01 Page OL-15791-01
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