Cisco Systems 30 VIP manual Cisco CallManager Administration Details

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Cisco IP Telephony Troubleshooting Guide for Cisco CallManager Release 3.0(1)

Tools and Utilities to Monitor and Troubleshoot Cisco CallManager

This section addresses the tools and utilities to configure, monitor and troubleshoot Cisco CallManager.

Cisco CallManager Administration Details

Cisco CallManager Administration provides version information for the system, database and other components. On the opening page, press the Details button and write down the versions in use.

A more detailed explanation of Cisco CallManager Administration is available at the following location:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_0/index.htm

© 2000 Cisco Systems, Inc.

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Contents SDI Trace Output Configuring Traces Reorder Tone Through Gateways Gateway Registration Problems Page Purpose Documentation Checklist Cisco IOS Cluster Acronym/Term Cnf Law mu-lawChannel Calling Search Space CCAPi Codec Channel Jitter Law mu-law Flow Full duplex 711 729 225 245 323 Half Duplex Hookflash Partition Route Filter Route Group Route List Route Pattern 931Silence Suppression Voice Activation Detection Translation Pattern Voice Activation Detection Silence Suppression VoIPCisco CallManager Administration Details Microsoft Performance View ReportMicrosoft Event Viewer SDI Trace Configuring Traces SDL Trace Page SDLTraceTypeFlag Value Definition SDLTraceDataFlag ValueSniffer Trace Call Detail Records CDR and Call Management Records CMRSelect Service Service Parameters CDRs Problem Categories Voice QualityPage Packet Number Time absolute ms Time delta ms Button Help John Check Your Loads Phone Resets Dropped Calls Page Page Cisco CallManager Feature Issues Locations Conf Bridge Region1 Region2 MTP Resource Problems MTP Dial Plans Dialing DOES-NOT-EXIST Page Name DialPlanWizardG ClausePattern Partition Pattern Device Name Device Description UsageSlow Server Response Reorder Tone Through GatewaysGateway Registration Problems CFG Booting Dhcp for dynamic configuration Module.portTracyclose mod port tracystart mod port TaskID Cmd show dhcp Gmsg ***TFTP Error File Not Found Gatekeeper Problems Gmsg CCM#0 CPEvent = Loadid -- CPState = LoadResponseRegistration Rejects RRJ Sample Topology Cisco IP Phone Initialization ProcessPage Skinny Station Registration Process Station IP Port Station ResetMessage Description Station Register AcknowledgePage Cisco CallManager Initialization Process Self-Starting Processes Cisco CallManager Registration Process Cisco CallManager KeepAlive Process Cisco CallManager Intra-Cluster Call Flow Traces Cisco Systems, Inc CCMStationD stationOutputStopTone tcpHandle=0x4fbbc30 Cisco Systems, Inc Call Flow Traces Page Cisco Systems, Inc Following debug messages show that the call is in progress Debug Messages and Show Commands on the Cisco IOS Gateway Gatekeeper Endpoint RegistrationCisco Systems, Inc Page Cisco IOS Gateway with T1/PRI Interface Cisco IOS Gateway with T1/CAS Interface Cisco Systems, Inc Inter-Cluster H.323 Communication Call Flow Traces Failed Call Flow Cisco Systems, Inc Writing Records Reading RecordsTable Schema Removing RecordsKnown Issues Fields in a Call Detail RecordDeciphering the Time Stamp Date/time of call origination Global Call IdentifierOrigination leg call identifier Originator’s node IDIP address for the originator’s media connection Isdn location valueCalling party cause Of call termination Port for the originator’s media connectionIP port to which the call was delivered Destination span or portIP address to which the call was delivered unsigned integer Called party’s partitionDate/time of connect IP address for the destination outgoing media connectionCodec type used by the destination on sending side Date/time of disconnect unsigned integerCall Identifier Global Call Identifier for this callCisco CallManager node identifier Directory number used on this callInterarrival jitter during this connection Lost RTP packets during this connectionLatency experienced during this connection Normal Calls Cisco IP Phone-to-Cisco IP Phone Call Management Records Logged By Call Type Codec Types Compression / Payload types Codec Cause Codes DescriptionNumber changed Alarms Calling Cisco Technical Assistance Center TAC Index Debug messages and show commands Page Topology