Cisco Systems 30 VIP manual Cisco CallManager KeepAlive Process

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Cisco IP Telephony Troubleshooting Guide for Cisco CallManager Release 3.0(1)

In the following trace, Skinny Station messages are sent between a Cisco IP Phone and

Cisco CallManager. The Cisco IP Phone (172.16.70.231) is registering with Cisco CallManager. Refer to the descriptions of Skinny Station messages earlier in this section for more information. As soon as Cisco CallManager receives the registration request from a Cisco IP Phone, it assigns a TCPHandle number to this device. This number remains the same until the device or

Cisco CallManager is restarted. Therefore, you can follow all the events related to a particular device by searching for or keeping track of the device’s TCPHandle number, which appears in hex. Also, notice that Cisco CallManager provides the load ID to the Cisco IP Phone. Based on this load ID, the Cisco IP Phone runs the executable file (acquired from the TFTP server) that corresponds to the device.

16:02:57.000 CCMStationInit - New connection accepted. DeviceName=, TCPHandle=0x4fbbc30, Socket=0x5a4, IPAddr=172.16.70.231, Port=52095, StationD=[0,0,0]

16:02:57.046 CCMNodeId: 1, EventId: 1703 EventClass: 2 EventInfo: Station Alarm, TCP Handle:

4fbbc30, Text: Name=SEP003094C26105 Load=AJ.30 Parms=Status/IPaddr LastTime=A P1:

2304(900) P2: -414838612(e74610ac)

16:02:57.046 CCMStationInit - ***** InboundStim - AlarmMessageID tcpHandle=0x4fbbc30 Message="Name=SEP003094C26105 Load=AJ.30 Parms=Status/IPaddr LastTime=A" Parm1=2304 (900) Parm2=-414838612 (e74610ac)

16:02:57.093 CCMStationInit - Processing StationReg. regCount: 1 DeviceName=SEP003094C26105, TCPHandle=0x4fbbc30, Socket=0x5a4, IPAddr=172.16.70.231, Port=52095, StationD=[1,85,1] 16:02:57.093 CCMStationInit - InboundStim - IpPortMessageID: 32715(0x7fcb) tcpHandle=0x4fbbc30

Cisco CallManager KeepAlive Process

Both the station, device, or service and the Cisco CallManager use the following messages to maintain a knowledge of the communications channel between them. The messages are used to begin the KeepAlive sequence that ensures that the communications link between the

Cisco CallManager and the station remains active. The following messages can originate from either the Cisco CallManager or the station.

16:03:02.328 CCMStationInit - InboundStim - KeepAliveMessage - Forward KeepAlive to StationD. DeviceName=MTP_nsa-cm2, TCPHandle=0x4fa7dc0, Socket=0x568, IPAddr=172.16.70.229, Port=1556, StationD=[1,45,1]

16:03:02.328 CCMStationInit - InboundStim - KeepAliveMessage - Forward KeepAlive to StationD. DeviceName=CFB_nsa-cm2, TCPHandle=0x4bf8a70, Socket=0x57c, IPAddr=172.16.70.229, Port=1557, StationD=[1,96,1]

16:03:06.640 CCMStationInit - InboundStim - KeepAliveMessage - Forward KeepAlive to StationD. DeviceName=SEP0010EB001720, TCPHandle=0x4fbb150, Socket=0x600, IPAddr=172.16.70.230, Port=49211, StationD=[1,85,2]

16:03:06.703 CCMStationInit - InboundStim - KeepAliveMessage - Forward KeepAlive to StationD. DeviceName=SEP003094C26105, TCPHandle=0x4fbbc30, Socket=0x5a4, IPAddr=172.16.70.231, Port=52095, StationD=[1,85,1]

The messages in the following trace depict the KeepAlive sequence which indicates that the communications link between the Cisco CallManager and the station is active. Again, these messages can originate either by the Cisco CallManager or the station.

© 2000 Cisco Systems, Inc.

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Contents SDI Trace Output Configuring Traces Reorder Tone Through Gateways Gateway Registration Problems Page Purpose Documentation Checklist Cisco IOS Cluster Acronym/Term Cnf Law mu-lawChannel Calling Search Space CCAPi Codec ChannelJitter Law mu-law Flow Full duplex 711 729 225 245 323 Half Duplex HookflashPartition Route Filter Route Group Route List Route Pattern 931Silence Suppression Voice Activation Detection Translation Pattern Voice Activation Detection Silence Suppression VoIPCisco CallManager Administration Details Microsoft Performance View ReportMicrosoft Event Viewer SDI Trace Configuring Traces SDL Trace Page SDLTraceTypeFlag Value Definition SDLTraceDataFlag ValueSniffer Trace Call Detail Records CDR and Call Management Records CMRSelect Service Service Parameters CDRs Problem Categories Voice QualityPage Packet Number Time absolute ms Time delta ms Button Help John Check Your Loads Phone Resets Dropped Calls Page Page Cisco CallManager Feature Issues Locations Conf Bridge Region1 Region2 MTP Resource Problems MTP Dial Plans Dialing DOES-NOT-EXIST Page Name DialPlanWizardG ClausePattern Partition Pattern Device Name Device Description UsageSlow Server Response Reorder Tone Through GatewaysGateway Registration Problems CFG Booting Dhcp for dynamic configuration Module.portTracyclose mod port tracystart mod port TaskID Cmd show dhcp Gmsg ***TFTP Error File Not Found Gatekeeper Problems Gmsg CCM#0 CPEvent = Loadid -- CPState = LoadResponseRegistration Rejects RRJ Sample Topology Cisco IP Phone Initialization ProcessPage Skinny Station Registration Process Station IP Port Station ResetMessage Description Station Register AcknowledgePage Cisco CallManager Initialization Process Self-Starting Processes Cisco CallManager Registration Process Cisco CallManager KeepAlive Process Cisco CallManager Intra-Cluster Call Flow Traces Cisco Systems, Inc CCMStationD stationOutputStopTone tcpHandle=0x4fbbc30 Cisco Systems, Inc Call Flow Traces Page Cisco Systems, Inc Following debug messages show that the call is in progress Debug Messages and Show Commands on the Cisco IOS Gateway Gatekeeper Endpoint RegistrationCisco Systems, Inc Page Cisco IOS Gateway with T1/PRI Interface Cisco IOS Gateway with T1/CAS Interface Cisco Systems, Inc Inter-Cluster H.323 Communication Call Flow Traces Failed Call Flow Cisco Systems, Inc Writing Records Reading RecordsTable Schema Removing RecordsKnown Issues Fields in a Call Detail RecordDeciphering the Time Stamp Date/time of call origination Global Call IdentifierOrigination leg call identifier Originator’s node IDIP address for the originator’s media connection Isdn location valueCalling party cause Of call termination Port for the originator’s media connectionIP port to which the call was delivered Destination span or portIP address to which the call was delivered unsigned integer Called party’s partitionDate/time of connect IP address for the destination outgoing media connectionCodec type used by the destination on sending side Date/time of disconnect unsigned integerCall Identifier Global Call Identifier for this callCisco CallManager node identifier Directory number used on this callInterarrival jitter during this connection Lost RTP packets during this connectionLatency experienced during this connection Normal Calls Cisco IP Phone-to-Cisco IP Phone Call Management Records Logged By Call Type Codec Types Compression / Payload types Codec Cause Codes DescriptionNumber changed Alarms Calling Cisco Technical Assistance Center TAC Index Debug messages and show commands Page Topology

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