Cisco Systems 30 VIP manual TaskID Cmd show dhcp

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Cisco IP Telephony Troubleshooting Guide for Cisco CallManager Release 3.0(1)

Look for a line with “config” or “CFG” and use the corresponding number as the taskID for the next line. For example, for the Digital Access WS-X6624 gateway, the command to dump the DHCP information is:

TaskID: 6

Cmd: show dhcp

The TFTP server IP address is then clearly shown. If it is not correct, verify that your DHCP options and other information it provides are correct.

Once the TFTP address is correct, the next step would be to ensure that the gateway is getting its configuration file from the TFTP server. If you see the following in the tracy output, your TFTP service may not be working correctly or the gateway might not be configured on the

Cisco CallManager:

00:09:05.620 (CFG) Requesting SAA00107B0013DE.cnf File From TFTP Server 00:09:18.620 (CFG) TFTP Error: Timeout Awaiting Server Response for .cnf File!

The gateway will attempt to connect to the same IP address as the TFTP server if it does not get a configuration file. This is fine unless you are in a clustered environment in which the gateway needs to receive its list of redundant Cisco CallManagers. If the card is not getting its TFTP information correctly, check the TFTP service on the Cisco CallManager and make sure it is running. Also, check the TFTP trace on the Cisco CallManager as well.

Another common problem is that the gateway is not configured correctly on the

Cisco CallManager. A typical error is entering and incorrect MAC address for the gateway. If this is the case, for a Catalyst 6000 gateway, you will probably get the following messages on the NMP console every two minutes:

2000 Apr 14 19:24:08 %SYS-4-MODHPRESET:Host process (860) 7/1 got reset asynchronously 2000 Apr 14 19:26:05 %SYS-4-MODHPRESET:Host process (860) 7/1 got reset asynchronously 2000 Apr 14 19:28:02 %SYS-4-MODHPRESET:Host process (860) 7/1 got reset asynchronously

This is what the tracy output would look like if the gateway is not in the Cisco CallManager database:

00:00:01.670 (CFG) Booting DHCP for dynamic configuration.

00:00:05.370 (CFG) DHCP Request or Discovery Sent, DHCPState = INIT_REBOOT 00:00:05.370 (CFG) DHCP Server Response Processed, DHCPState = BOUND 00:00:05.370 (CFG) Requesting DNS Resolution of CiscoCM1

00:00:05.370 (CFG) DNS Error on Resolving TFTP Server Name. 00:00:05.370 (CFG) TFTP Server IP Set by DHCP Option 150 = 10.123.9.2 00:00:05.370 (CFG) Requesting SAA00107B0013DE.cnf File From TFTP Server 00:00:05.370 (CFG) TFTP Error: .cnf File Not Found!

00:00:05.370 (CFG) Requesting SAADefault.cnf File From TFTP Server 00:00:05.380 (CFG) .cnf File Received and Parsed Successfully. 00:00:05.380 (CFG) Updating Configuration ROM...

00:00:05.610 GMSG: GWEvent = CFG_DONE --> GWState = SrchActive

00:00:05.610 GMSG: CCM#0 CPEvent = CONNECT_REQ --> CPState = AttemptingSocket

© 2000 Cisco Systems, Inc.

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Contents SDI Trace Output Configuring Traces Reorder Tone Through Gateways Gateway Registration Problems Page Purpose Documentation Checklist Cisco IOS Cluster Acronym/Term Cnf Law mu-lawChannel Calling Search Space CCAPi Codec ChannelJitter Law mu-law Flow Full duplex 711 729 225 245 323 Half Duplex HookflashPartition Route Filter Route Group Route List Route Pattern 931Silence Suppression Voice Activation Detection Translation Pattern Voice Activation Detection Silence Suppression VoIPCisco CallManager Administration Details Microsoft Performance View ReportMicrosoft Event Viewer SDI Trace Configuring Traces SDL Trace Page SDLTraceTypeFlag Value Definition SDLTraceDataFlag ValueSniffer Trace Call Detail Records CDR and Call Management Records CMRSelect Service Service Parameters CDRs Problem Categories Voice QualityPage Packet Number Time absolute ms Time delta ms Button Help John Check Your Loads Phone Resets Dropped Calls Page Page Cisco CallManager Feature Issues Locations Conf Bridge Region1 Region2 MTP Resource Problems MTP Dial Plans Dialing DOES-NOT-EXIST Page Name DialPlanWizardG ClausePattern Partition Pattern Device Name Device Description UsageSlow Server Response Reorder Tone Through Gateways Gateway Registration Problems CFG Booting Dhcp for dynamic configuration Module.portTracyclose mod port tracystart mod port TaskID Cmd show dhcp Gmsg ***TFTP Error File Not Found Gatekeeper Problems Gmsg CCM#0 CPEvent = Loadid -- CPState = LoadResponseRegistration Rejects RRJ Sample Topology Cisco IP Phone Initialization ProcessPage Skinny Station Registration Process Station IP Port Station ResetMessage Description Station Register AcknowledgePage Cisco CallManager Initialization Process Self-Starting Processes Cisco CallManager Registration Process Cisco CallManager KeepAlive Process Cisco CallManager Intra-Cluster Call Flow Traces Cisco Systems, Inc CCMStationD stationOutputStopTone tcpHandle=0x4fbbc30 Cisco Systems, Inc Call Flow Traces Page Cisco Systems, Inc Following debug messages show that the call is in progress Debug Messages and Show Commands on the Cisco IOS Gateway Gatekeeper Endpoint RegistrationCisco Systems, Inc Page Cisco IOS Gateway with T1/PRI Interface Cisco IOS Gateway with T1/CAS Interface Cisco Systems, Inc Inter-Cluster H.323 Communication Call Flow Traces Failed Call Flow Cisco Systems, Inc Writing Records Reading RecordsTable Schema Removing RecordsKnown Issues Fields in a Call Detail RecordDeciphering the Time Stamp Date/time of call origination Global Call IdentifierOrigination leg call identifier Originator’s node IDIP address for the originator’s media connection Isdn location valueCalling party cause Of call termination Port for the originator’s media connectionIP port to which the call was delivered Destination span or portIP address to which the call was delivered unsigned integer Called party’s partitionDate/time of connect IP address for the destination outgoing media connectionCodec type used by the destination on sending side Date/time of disconnect unsigned integerCall Identifier Global Call Identifier for this callCisco CallManager node identifier Directory number used on this callInterarrival jitter during this connection Lost RTP packets during this connectionLatency experienced during this connection Normal Calls Cisco IP Phone-to-Cisco IP Phone Call Management Records Logged By Call Type Codec Types Compression / Payload types Codec Cause Codes DescriptionNumber changed Alarms Calling Cisco Technical Assistance Center TAC Index Debug messages and show commands Page Topology
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