Cisco Systems 30 VIP manual Locations

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Cisco IP Telephony Troubleshooting Guide for Cisco CallManager Release 3.0(1)

Locations

If a user gets a reorder tone after dialing a number, it could be because the Cisco CallManager bandwidth allocation for the location of one of the call end devices has been exceeded (less than 24k). Cisco CallManager checks for 24k available bandwidth for each device before making a call. If less than 24k bandwidth is available, Cisco CallManager will not setup the call and the user will hear a reorder tone.

12:42:09.017 Cisco CallManagerLocations: Orig=1 BW=12 Dest=0 BW=-1(-1 implies infinite bw available)

12:42:09.017 Cisco CallManagerStationD - stationOutputCallState tcpHandle=0x4f1ad98 12:42:09.017 Cisco CallManagerStationD - stationOutputCallInfo CallingPartyName=, CallingParty=5003, CalledPartyName=, CalledParty=5005, tcpHandle=0x4f1ad98 12:42:09.017 Cisco CallManagerStationD - stationOutputStartTone: 37=ReorderTone tcpHandle=0x4f1ad98

Once the call is established, the Cisco CallManager will subtract bandwidth from the locations depending on the codec used in that call. If the call is using G.711, Cisco CallManager will subtract 80k; if the call is using G.723, Cisco CallManager will subtract 24k; if the call is using G729, Cisco CallManager will subtract 24k.

Conference Bridge

Use the following information to help troubleshooting a “No Conference Bridge available” problem. This could be either software or a hardware problem.

First, check to see if you have any available Conference Bridge resources registered with

Cisco CallManager (either software or hardware). To do so, you can use Microsoft Performance to check the number of “Unicast AvailableConferences.”

The Cisco IP Voice Media Streaming application performs the conference bridge function. One software installation of Cisco IP Voice Media Streaming will support 16 Unicast Available Conferences (3 people/conference), as shown in the following trace.

10:59:29.951 Cisco CallManagerUnicastBridgeControl - wait_capabilities_StationCapRes - Device= CFB_kirribilli - Registered - ConfBridges= 16, Streams= 48, tcpHandle=4f12738

10:59:29.951 Cisco CallManagerUnicastBridgeManager - UnicastBridgeRegistrationReq - Device Registration Complete for Name= Xoð´ ô%ð´ - DeviceType= 50, ResourcesAvailable= 16, deviceTblIndex= 0

One E1 port (WS-X6608-E1 card contains 8x E1 ports) provides five Unicast Available Conferences (max conference size = 6), as shown in the following trace.

11:14:05.390 Cisco CallManagerUnicastBridgeControl - wait_capabilities_StationCapRes - Device= CFB00107B000FB0 - Registered - ConfBridges= 5, Streams= 16, tcpHandle=4f19d64 11:14:05.480 Cisco CallManagerUnicastBridgeManager - UnicastBridgeRegistrationReq - Device Registration Complete for Name= Xoð´ ô%ð´ - DeviceType= 51, ResourcesAvailable= 5, deviceTblIndex= 0

© 2000 Cisco Systems, Inc.

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Contents SDI Trace Output Configuring Traces Reorder Tone Through Gateways Gateway Registration Problems Page Purpose Documentation Checklist Acronym/Term Cnf Law mu-law Channel Calling Search Space CCAPiCisco IOS Cluster Codec ChannelPartition Flow Full duplex 711 729 225 245 323 Half Duplex HookflashJitter Law mu-law Silence Suppression Voice Activation Detection 931Route Filter Route Group Route List Route Pattern Translation Pattern Voice Activation Detection Silence Suppression VoIPCisco CallManager Administration Details Microsoft Performance View ReportMicrosoft Event Viewer SDI Trace Configuring Traces SDL Trace Page SDLTraceTypeFlag Value Definition SDLTraceDataFlag ValueSniffer Trace Call Detail Records CDR and Call Management Records CMRSelect Service Service Parameters CDRs Problem Categories Voice QualityPage Packet Number Time absolute ms Time delta ms Button Help John Check Your Loads Phone Resets Dropped Calls Page Page Cisco CallManager Feature Issues Locations Conf Bridge Region1 Region2 MTP Resource Problems MTP Dial Plans Dialing DOES-NOT-EXIST Page Name DialPlanWizardG ClausePattern Partition Pattern Device Name Device Description UsageSlow Server Response Reorder Tone Through GatewaysGateway Registration Problems CFG Booting Dhcp for dynamic configuration Module.portTracyclose mod port tracystart mod port TaskID Cmd show dhcp Gmsg ***TFTP Error File Not Found Gatekeeper Problems Gmsg CCM#0 CPEvent = Loadid -- CPState = LoadResponseRegistration Rejects RRJ Sample Topology Cisco IP Phone Initialization ProcessPage Skinny Station Registration Process Station Reset Message Description Station RegisterStation IP Port AcknowledgePage Cisco CallManager Initialization Process Self-Starting Processes Cisco CallManager Registration Process Cisco CallManager KeepAlive Process Cisco CallManager Intra-Cluster Call Flow Traces Cisco Systems, Inc CCMStationD stationOutputStopTone tcpHandle=0x4fbbc30 Cisco Systems, Inc Call Flow Traces Page Cisco Systems, Inc Following debug messages show that the call is in progress Debug Messages and Show Commands on the Cisco IOS Gateway Gatekeeper Endpoint RegistrationCisco Systems, Inc Page Cisco IOS Gateway with T1/PRI Interface Cisco IOS Gateway with T1/CAS Interface Cisco Systems, Inc Inter-Cluster H.323 Communication Call Flow Traces Failed Call Flow Cisco Systems, Inc Writing Records Reading RecordsTable Schema Removing RecordsKnown Issues Fields in a Call Detail RecordDeciphering the Time Stamp Global Call Identifier Origination leg call identifierDate/time of call origination Originator’s node IDIsdn location value Calling party cause Of call terminationIP address for the originator’s media connection Port for the originator’s media connectionDestination span or port IP address to which the call was delivered unsigned integerIP port to which the call was delivered Called party’s partitionIP address for the destination outgoing media connection Codec type used by the destination on sending sideDate/time of connect Date/time of disconnect unsigned integerGlobal Call Identifier for this call Cisco CallManager node identifierCall Identifier Directory number used on this callLatency experienced during this connection Lost RTP packets during this connectionInterarrival jitter during this connection Normal Calls Cisco IP Phone-to-Cisco IP Phone Call Management Records Logged By Call Type Codec Types Compression / Payload types Codec Cause Codes DescriptionNumber changed Alarms Calling Cisco Technical Assistance Center TAC Index Debug messages and show commands Page Topology
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