Cisco IP Telephony Troubleshooting Guide for Cisco CallManager Release 3.0(1)
Calling Cisco Technical Assistance Center (TAC)
If you have a problem that cannot be resolved through your own troubleshooting, please call the TAC for assistance. Before calling TAC, have the following information available:
∙Cisco CallManager Details
∙Topology
∙Logs and Traces you have run during troubleshooting, including SDI and SDL traces
∙Stackwalk.txt files from the WINNT\system32 directory and the Cisco CallManager Trace subdirectory
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∙If the problem is with calls through a Cisco IOS Gateway, please also provide:
o“debug voice ccapi inout” o “debug isdn q931”
o [AS5300 only] “sh vfc xboard”
o [AS5300 only] “sh vfc x version dspware” o [AS5300 only] “sh vfc x version vcware”
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