Cisco Systems 30 VIP manual Failed Call Flow

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Cisco IP Telephony Troubleshooting Guide for Cisco CallManager Release 3.0(1)

16:06:13.921 CCMStationInit - InboundStim - OffHookMessageID tcpHandle=0x1c64310 16:06:13.953 CCMOut Message -- H225ConnectMsg -- Protocol= H225Protocol 16:06:13.953 CCMIe - H225UserUserIe IEData= 7E 00 37 05 02 C0 06

16:06:13.953 CCMStationD - stationOutputCallInfo CallingPartyName=, CallingParty=2002, CalledPartyName=1001, CalledParty=1001, tcpHandle=0x1c64310

16:06:14.015 CCMH245Interface(2) OLC indication chan number = 2

16:06:14.015 CCMStationD - stationOutputOpenReceiveChannel tcpHandle=0x1c64310 myIP: e74610ac (172.16.70.231)

16:06:14.015 CCMStationD - ConferenceID: 0 msecPacketSize: 20 compressionType:(4)Media_Payload_G711Ulaw64k

16:06:14.062 CCMStationInit - InboundStim - StationOpenReceiveChannelAckID tcpHandle=0x1c64310, Status=0, IpAddr=0xe74610ac, Port=20444, PartyID=2

16:06:14.062 CCMH245Interface(2) paths established ip = e74610ac, port = 20444 16:06:14.187 CCMH245Interface(2) OLC outgoing confirm ip = fc4610ac, port = 29626

The calling and called party number, which is associated with a IP address and a hex value, can be seen in the following traces.

16:06:14.187 CCMStationD - stationOutputStartMediaTransmission tcpHandle=0x1c64310 myIP: e74610ac (172.16.70.231)

16:06:14.187 CCMStationD - RemoteIpAddr: fc4610ac (172.16.70.252)

The following traces show the packet sizes and the MAC address of the Cisco IP Phone (2002). These traces are followed by the disconnect, then on-hook messages.

RemoteRtpPortNumber: 29626 msecPacketSize: 20 compressionType:(4)Media_Payload_G711Ulaw64k 16:06:16.515 CCM Device SEP003094C26105 , UnRegisters with SDL Link to monitor NodeID= 1 16:06:16.515 CCMStationD - stationOutputCloseReceiveChannel tcpHandle=0x1c64310 myIP: e74610ac (172.16.70.231)

16:06:16.515 CCMStationD - stationOutputStopMediaTransmission tcpHandle=0x1c64310 myIP: e74610ac (172.16.70.231)

16:06:16.531 CCMIn Message -- H225ReleaseCompleteMsg -- Protocol= H225Protocol 16:06:16.531 CCMIe - Q931CauseIe -- IEData= 08 02 80 90

16:06:16.531 CCMIe - H225UserUserIe -- IEData= 7E 00 1D 05 05 80 06

16:06:16.531 CCMLocations:Orig=1 BW=64 Dest=0 BW=-1 (-1 implies infinite bw available) 16:06:16.531 CCMMediaManager - wait_AuDisconnectRequest - StopSession sending disconnect to (64,2) and remove connection from list

16:06:16.531 CCMMediaManager - wait_AuDisconnectReply - received all disconnect replies, forwarding a reply for party1(16777219) and party2(16777220)

16:06:16.531 CCMMediaCoordinator - wait_AuDisconnectReply - removing MediaManager(2) from connection list

16:06:16.734 CCMStationInit - InboundStim - OnHookMessageID tcpHandle=0x1c64310

Failed Call Flow

The following section describes an unsuccessful inter-cluster call flow, as seen in the SDI trace. In the traces below, the Cisco IP Phone (1001) has gone off-hook. A TCP handle is assigned to the Cisco IP Phone.

16:05:33.468 CCMStationInit - InboundStim - OffHookMessageID tcpHandle=0x4fbbc30 16:05:33.468 CCMStationD - stationOutputDisplayText tcpHandle=0x4fbbc30, Display= 1001

© 2000 Cisco Systems, Inc.

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Contents SDI Trace Output Configuring Traces Reorder Tone Through Gateways Gateway Registration Problems Page Purpose Documentation Checklist Codec Channel Acronym/Term Cnf Law mu-lawChannel Calling Search Space CCAPi Cisco IOS ClusterFlow Full duplex 711 729 225 245 323 Half Duplex Hookflash Jitter Law mu-lawPartition 931 Route Filter Route Group Route List Route PatternSilence Suppression Voice Activation Detection Voice Activation Detection Silence Suppression VoIP Translation PatternCisco CallManager Administration Details View Report Microsoft PerformanceMicrosoft Event Viewer SDI Trace Configuring Traces SDL Trace Page SDLTraceDataFlag Value SDLTraceTypeFlag Value DefinitionCall Detail Records CDR and Call Management Records CMR Sniffer TraceSelect Service Service Parameters CDRs Voice Quality Problem CategoriesPage Packet Number Time absolute ms Time delta ms Button Help John Check Your Loads Phone Resets Dropped Calls Page Page Cisco CallManager Feature Issues Locations Conf Bridge Region1 Region2 MTP Resource Problems MTP Dial Plans Dialing DOES-NOT-EXIST Page DialPlanWizardG Clause NamePattern Device Name Device Description Usage Pattern PartitionReorder Tone Through Gateways Slow Server ResponseGateway Registration Problems Module.port CFG Booting Dhcp for dynamic configurationTracyclose mod port tracystart mod port TaskID Cmd show dhcp Gmsg ***TFTP Error File Not Found Gmsg CCM#0 CPEvent = Loadid -- CPState = LoadResponse Gatekeeper ProblemsRegistration Rejects RRJ Cisco IP Phone Initialization Process Sample TopologyPage Skinny Station Registration Process Acknowledge Station ResetMessage Description Station Register Station IP PortPage Cisco CallManager Initialization Process Self-Starting Processes Cisco CallManager Registration Process Cisco CallManager KeepAlive Process Cisco CallManager Intra-Cluster Call Flow Traces Cisco Systems, Inc CCMStationD stationOutputStopTone tcpHandle=0x4fbbc30 Cisco Systems, Inc Call Flow Traces Page Cisco Systems, Inc Following debug messages show that the call is in progress Gatekeeper Endpoint Registration Debug Messages and Show Commands on the Cisco IOS GatewayCisco Systems, Inc Page Cisco IOS Gateway with T1/PRI Interface Cisco IOS Gateway with T1/CAS Interface Cisco Systems, Inc Inter-Cluster H.323 Communication Call Flow Traces Failed Call Flow Cisco Systems, Inc Reading Records Writing RecordsRemoving Records Table SchemaFields in a Call Detail Record Known IssuesDeciphering the Time Stamp Originator’s node ID Global Call IdentifierOrigination leg call identifier Date/time of call originationPort for the originator’s media connection Isdn location valueCalling party cause Of call termination IP address for the originator’s media connectionCalled party’s partition Destination span or portIP address to which the call was delivered unsigned integer IP port to which the call was deliveredDate/time of disconnect unsigned integer IP address for the destination outgoing media connectionCodec type used by the destination on sending side Date/time of connectDirectory number used on this call Global Call Identifier for this callCisco CallManager node identifier Call IdentifierLost RTP packets during this connection Interarrival jitter during this connectionLatency experienced during this connection Normal Calls Cisco IP Phone-to-Cisco IP Phone Call Management Records Logged By Call Type Codec Cause Codes Description Codec Types Compression / Payload typesNumber changed Alarms Calling Cisco Technical Assistance Center TAC Index Debug messages and show commands Page Topology
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