Cisco Systems 30 VIP manual Sniffer Trace, Call Detail Records CDR and Call Management Records CMR

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Cisco IP Telephony Troubleshooting Guide for Cisco CallManager Release 3.0(1)

Sniffer Trace

A Sniffer is a software application that monitors IP traffic on a network and provides information in the form of a trace. Sniffer traces provide information about the quantity and type of network traffic on your network. TCP/IP or UDP packets are protocols utilized by Cisco CallManager and endpoint devices such as phones and gateways. Sniffer traces can also help you identify high levels of broadcast traffic that could result in voice audio problems or dropped calls. Common Sniffer applications include Network Associates SnifferPro, Hewlett Packard Internet Advisor, and W&G Domino. Domino offers sniffing hardware and software solutions and a network analyzer. If you want to use Domino, we recommend using the analysis software to evaluate a captured sniffer file (such as from the SnifferPro application).

Sniffer Trace Applications

Use the following links to learn more about some available sniffer trace applications. Any sniffer application will work with Cisco CallManager.

∙Network Associates SnifferPro: http://www.sniffer.com/

∙Hewlett Packard Network Analyzer: http://www.hp.com/rnd/products/netman/netmgt.htm

∙W&G Domino Analyzer: http://www.wwgsolutions.com/products/domino/domino.html

Call Detail Records (CDR) and Call Management Records (CMR)

Call Detail Record (CDR) is a reporting option that logs every call made (or attempted) from any Cisco IP Phone. There are two kinds of CDRs—basic CDRs and Diagnostic CDRs, or CMRs. Once enabled, you can open CDRs or Diagnostic CDRs (CMRs) in the SQL Server Enterprise Manager. CDR files are saved in a SQL database that can be exported to nearly any application, including Microsoft Access or Excel.

CDR records contain information needed to generate billing records. In a distributed environment, all CDR data is collected in a central location, or a set of locations. The failure of a Cisco CallManager node does not make the CDR data associated with that node unavailable, since the data is no longer stored on the Cisco CallManager disk as a flat file, but is instead stored in a central database in tables.

If the Cisco CallManager fails before any records are written, then no record of the call will exist. This means that no record will be written for calls that are active on a given

Cisco CallManager when it fails before the calls terminate.

Refer to the Appendix in the back of this book for detailed information about CDRs and CMRs. The information provided includes:

∙Reading and Writing Records

∙Known Issues

∙List of record types generated

© 2000 Cisco Systems, Inc.

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Contents SDI Trace Output Configuring Traces Reorder Tone Through Gateways Gateway Registration Problems Page Purpose Documentation Checklist Cisco IOS Cluster Acronym/Term Cnf Law mu-lawChannel Calling Search Space CCAPi Codec ChannelFlow Full duplex 711 729 225 245 323 Half Duplex Hookflash Jitter Law mu-lawPartition 931 Route Filter Route Group Route List Route PatternSilence Suppression Voice Activation Detection Translation Pattern Voice Activation Detection Silence Suppression VoIPCisco CallManager Administration Details Microsoft Performance View ReportMicrosoft Event Viewer SDI Trace Configuring Traces SDL Trace Page SDLTraceTypeFlag Value Definition SDLTraceDataFlag ValueSniffer Trace Call Detail Records CDR and Call Management Records CMRSelect Service Service Parameters CDRs Problem Categories Voice QualityPage Packet Number Time absolute ms Time delta ms Button Help John Check Your Loads Phone Resets Dropped Calls Page Page Cisco CallManager Feature Issues Locations Conf Bridge Region1 Region2 MTP Resource Problems MTP Dial Plans Dialing DOES-NOT-EXIST Page Name DialPlanWizardG ClausePattern Partition Pattern Device Name Device Description UsageSlow Server Response Reorder Tone Through GatewaysGateway Registration Problems CFG Booting Dhcp for dynamic configuration Module.portTracyclose mod port tracystart mod port TaskID Cmd show dhcp Gmsg ***TFTP Error File Not Found Gatekeeper Problems Gmsg CCM#0 CPEvent = Loadid -- CPState = LoadResponseRegistration Rejects RRJ Sample Topology Cisco IP Phone Initialization ProcessPage Skinny Station Registration Process Station IP Port Station ResetMessage Description Station Register AcknowledgePage Cisco CallManager Initialization Process Self-Starting Processes Cisco CallManager Registration Process Cisco CallManager KeepAlive Process Cisco CallManager Intra-Cluster Call Flow Traces Cisco Systems, Inc CCMStationD stationOutputStopTone tcpHandle=0x4fbbc30 Cisco Systems, Inc Call Flow Traces Page Cisco Systems, Inc Following debug messages show that the call is in progress Debug Messages and Show Commands on the Cisco IOS Gateway Gatekeeper Endpoint RegistrationCisco Systems, Inc Page Cisco IOS Gateway with T1/PRI Interface Cisco IOS Gateway with T1/CAS Interface Cisco Systems, Inc Inter-Cluster H.323 Communication Call Flow Traces Failed Call Flow Cisco Systems, Inc Writing Records Reading RecordsTable Schema Removing RecordsKnown Issues Fields in a Call Detail RecordDeciphering the Time Stamp Date/time of call origination Global Call IdentifierOrigination leg call identifier Originator’s node IDIP address for the originator’s media connection Isdn location valueCalling party cause Of call termination Port for the originator’s media connectionIP port to which the call was delivered Destination span or portIP address to which the call was delivered unsigned integer Called party’s partitionDate/time of connect IP address for the destination outgoing media connectionCodec type used by the destination on sending side Date/time of disconnect unsigned integerCall Identifier Global Call Identifier for this callCisco CallManager node identifier Directory number used on this callLost RTP packets during this connection Interarrival jitter during this connectionLatency experienced during this connection Normal Calls Cisco IP Phone-to-Cisco IP Phone Call Management Records Logged By Call Type Codec Types Compression / Payload types Codec Cause Codes DescriptionNumber changed Alarms Calling Cisco Technical Assistance Center TAC Index Debug messages and show commands Page Topology

30 VIP specifications

Cisco Systems has been a leading company in networking technology, and its suite of products is continually evolving to meet the demands of modern digital infrastructure. One of the latest introductions is the Cisco Systems 30 VIP, a highly advanced solution designed to enhance network performance and security for businesses of all sizes.

The Cisco Systems 30 VIP stands as a cornerstone for next-generation networking features, providing organizations with significant advantages in speed, reliability, and scalability. At the heart of the 30 VIP are key technologies such as advanced routing protocols and enhanced security measures that ensure seamless data transfer across multiple devices.

Main features of the Cisco Systems 30 VIP include its high throughput capabilities, which support accelerated data processing and lower latency. This is crucial for businesses that rely on real-time data exchange and cloud applications. Additionally, the device incorporates Multi-Protocol Label Switching (MPLS) technology, which optimizes data flow between networks and significantly enhances overall performance.

Another notable characteristic of the 30 VIP is its integrated security features, including advanced threat detection and prevention systems. These are designed to protect sensitive business data from cyber threats, ensuring operational continuity and compliance with industry regulations. The Cisco 30 VIP also supports secure access protocols, allowing for secure remote connections, which is increasingly vital in today’s hybrid work environment.

The adaptability of the Cisco Systems 30 VIP is another of its standout aspects. It offers compatibility with existing Cisco infrastructure, making it easier for businesses to adopt new technologies without overhauling their entire system. This modular approach allows for easy upgrades and integration of future technologies, ensuring long-term viability and investment protection.

Furthermore, the Cisco Systems 30 VIP is powered by intelligent network management software that simplifies monitoring, configuration, and troubleshooting processes. This software enhances network visibility, allowing administrators to identify and address potential issues proactively, thereby reducing downtime and enhancing user experience.

In summary, the Cisco Systems 30 VIP represents a significant advancement in network technology with its high throughput, integrated security features, adaptability, and intelligent management capabilities. These elements combine to provide a robust solution that meets the evolving needs of modern businesses while ensuring secure and efficient operations. As organizations continue to navigate an increasingly complex digital landscape, the Cisco Systems 30 VIP offers a future-proof option designed to facilitate growth and resilience.
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