Cisco Systems 30 VIP manual CDRs

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Cisco IP Telephony Troubleshooting Guide for Cisco CallManager Release 3.0(1)

7.Update.

Result: Call Detail Records will start logging immediately.

Caution: Tracing voice connectivity requires that CDR logging be enabled on every Cisco CallManager installation in a cluster.

CDRs

CDRs provide basic information that can help you understand the more detailed information contained in SDI traces. Basic CDRs provide information such as the calling number, called number, originating IP address, destination IP address, call duration, and so on. CDRs can help you troubleshoot phone problems. For example, if a user reports a problem with a call occurring at a specific time, you can consult the CDRs that occurred around the time indicated to learn additional information about that call and others. CDRs are commonly used for billing.

Diagnostic CDRs (Also Known As CMRs)

Diagnostic CDRs provide detailed call information, such as the number of packets sent, received, and lost, the amount of jitter and latency, and so on. This level of detail can provide explanations for some problems, such as one-way audio. For example, a one-way audio problem is indicated if a packet size of 10,000 is sent, but the received size is only 10.

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Contents SDI Trace Output Configuring Traces Reorder Tone Through Gateways Gateway Registration Problems Page Purpose Documentation Checklist Acronym/Term Cnf Law mu-law Channel Calling Search Space CCAPiCisco IOS Cluster Codec ChannelPartition Flow Full duplex 711 729 225 245 323 Half Duplex HookflashJitter Law mu-law Silence Suppression Voice Activation Detection 931Route Filter Route Group Route List Route Pattern Translation Pattern Voice Activation Detection Silence Suppression VoIPCisco CallManager Administration Details Microsoft Performance View ReportMicrosoft Event Viewer SDI Trace Configuring Traces SDL Trace Page SDLTraceTypeFlag Value Definition SDLTraceDataFlag ValueSniffer Trace Call Detail Records CDR and Call Management Records CMRSelect Service Service Parameters CDRs Problem Categories Voice QualityPage Packet Number Time absolute ms Time delta ms Button Help John Check Your Loads Phone Resets Dropped Calls Page Page Cisco CallManager Feature Issues Locations Conf Bridge Region1 Region2 MTP Resource Problems MTP Dial Plans Dialing DOES-NOT-EXIST Page Name DialPlanWizardG ClausePattern Partition Pattern Device Name Device Description UsageSlow Server Response Reorder Tone Through GatewaysGateway Registration Problems CFG Booting Dhcp for dynamic configuration Module.portTracyclose mod port tracystart mod port TaskID Cmd show dhcp Gmsg ***TFTP Error File Not Found Gatekeeper Problems Gmsg CCM#0 CPEvent = Loadid -- CPState = LoadResponseRegistration Rejects RRJ Sample Topology Cisco IP Phone Initialization ProcessPage Skinny Station Registration Process Station Reset Message Description Station RegisterStation IP Port AcknowledgePage Cisco CallManager Initialization Process Self-Starting Processes Cisco CallManager Registration Process Cisco CallManager KeepAlive Process Cisco CallManager Intra-Cluster Call Flow Traces Cisco Systems, Inc CCMStationD stationOutputStopTone tcpHandle=0x4fbbc30 Cisco Systems, Inc Call Flow Traces Page Cisco Systems, Inc Following debug messages show that the call is in progress Debug Messages and Show Commands on the Cisco IOS Gateway Gatekeeper Endpoint RegistrationCisco Systems, Inc Page Cisco IOS Gateway with T1/PRI Interface Cisco IOS Gateway with T1/CAS Interface Cisco Systems, Inc Inter-Cluster H.323 Communication Call Flow Traces Failed Call Flow Cisco Systems, Inc Writing Records Reading RecordsTable Schema Removing RecordsKnown Issues Fields in a Call Detail RecordDeciphering the Time Stamp Global Call Identifier Origination leg call identifierDate/time of call origination Originator’s node IDIsdn location value Calling party cause Of call terminationIP address for the originator’s media connection Port for the originator’s media connectionDestination span or port IP address to which the call was delivered unsigned integerIP port to which the call was delivered Called party’s partitionIP address for the destination outgoing media connection Codec type used by the destination on sending sideDate/time of connect Date/time of disconnect unsigned integerGlobal Call Identifier for this call Cisco CallManager node identifierCall Identifier Directory number used on this callLatency experienced during this connection Lost RTP packets during this connectionInterarrival jitter during this connection Normal Calls Cisco IP Phone-to-Cisco IP Phone Call Management Records Logged By Call Type Codec Types Compression / Payload types Codec Cause Codes DescriptionNumber changed Alarms Calling Cisco Technical Assistance Center TAC Index Debug messages and show commands Page Topology