3Com 2101 manual Message Indicators When you have messages in your mailbox

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28CHAPTER 4: NBX VOICE MESSAGING

To change your name announcement or personal greeting:

1Log in to your mailbox at your telephone or remotely.

2Press 9 for Mailbox Options and then press 1.

3To review or change your name announcement, press 1 and follow the prompts.

4To review or change your personal greeting, press 2 and follow the prompts.

If you forget your password, the administrator can set it to be your extension number. Then follow the instructions in Table 8 to change it to a more secure password. See “Security Tips” earlier in this chapter.

Listening to NBX You can listen to your NBX voice mail messages from your NBX

Messagestelephone, from any touch-tone telephone, or by logging in to the NBX NetSet utility. After you listen to messages, you can save or delete them to clear them from the New Messages queue. For how to set up your NBX NetSet password the first time, see Chapter 1.

If your system uses a third-party messaging application, use the documentation for your messaging application instead of these instructions.

Message Indicators When you have messages in your mailbox:

On an NBX Business Telephone — The indicator next to the MSG button lights up, and the display panel shows the total number of messages. Example: 3 Msgs 2 New.

On an NBX Basic Telephone — The display panel shows the total number of messages. Example: 3 Msgs 2 New.

On an analog telephone — Pick up the handset. If you hear the New Messages Tone (alternating solid tone and rapid stutter tone), you have new messages (or messages that you have listened to but did not save or delete). For information on accessing NBX features from an analog telephone, see the NBX Feature Codes Guide in the NBX NetSet utility.

In the NBX NetSet utility — Log in as a user. The list of your messages appear in the Voice Mail Messages area on the NBX NetSet > Personal Settings screen. A new message has a * next to it. A forwarded messages has FWD: next to it.

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Contents NBX Telephone Guide United States Government Legend Contents From Any Internal NBX Telephone Modifying or Deleting GroupsMore Ways to Dial a Call An Internal Call Blind TransferPersonalizing Your Telephone Group Call PickupAttendant Consoles Additional ApplicationsHow to Use Shows where to look for specific information in this guideWhere to Find Information This GuideConventions Lists conventions that are used throughout this guideDefines some commonly used words and phrases in this guide IconsComments on DocumentationDocumentation About this Guide Describes how to set up your first password Setting Up Your Password and Voice Mail For the First TimeGetting Started Setting Your NBX NetSet and Messaging Password Microsoft Internet Explorer version 5.5 or later is optimal Icons below the window are shortcuts to these features Frequently used features on your telephoneQuick Reference GuidesNBX Business Telephones NBX Business Telephones have these features Business Telephone Buttons Controls10 a-f HandsetExit Telephone key pad Program button Reserved for future useNBX Business Telephones Access Buttons on ProgrammableBusiness TelephoneBusiness Telephone Status Indicator LightsLight Status NBX Basic Telephone Basic Telephone Buttons Controls NBX Basic Telephone has these featuresExit Programmable Access Buttons on the Basic Telephone Status Icons on Basic TelephoneSame time Indicates the status of the lines. See TableNBX Voice Messaging Changing Your PasswordConsiderations Steps to Changing Your Password NamePersonal Greeting Security TipsMessage Indicators When you have messages in your mailbox Click Listen Buttons Managing Your NBX Voice MessagesReplying to a MessageForwarding a Introductory commentsFor details on valid site codes, see your administrator Optionally, press one of these buttons, or proceed to stepSending a Message CreatingDial 2 to select Create and Send a Message Creating Personal Voice Mail GroupLists Message to everyone on the list at the same timeDial 9 for Mailbox Options Deleting GroupsDial 3 to select Group Lists Press 1, 3, or Forwarding Incoming Calls toYour Call Coverage PointOther Ways to Manage Your VoiceMail Messages Other KindsNBX Voice Messaging Standard Features Line a Line B How to Manage New Calls Second CallOn the NBX Basic Telephone, use to manage the two lines Managing Multiple Calls on the NBX Basic TelephoneUsing the NBX Telephone Display Panel Managing Multiple Calls on the NBX Basic TelephoneDisplay alternates between the list Tips onMenu choices Setting Your Call Coverage Point Putting a Call On HoldOne Call on Hold Standard Features Direct Mail Transfer Establishing a Conference CallFrom an NBX Telephone, follow these steps Dial a call to an internal or external third partyMore About That You Called your call is answered by someone elseStandard Features Personalizing Your Telephone Ringer Tones Guidelines About Features on NBX TelephonesLog in to NBX NetSet Ringer Tones To assign or change a personal speed dial number Speed DialsGo to NBX NetSet Speed Dials Personal Personalizing Your Telephone Log in to NBX NetSet Speed Dials One Touch Log in to NBX NetSet Speed Dials Personal or System-wide To use the LabelMakersNotification Off-SiteNumber/Address field Additional Notes If you specify EMail for the first attempt If you specify Pager or VoiceMail for the first attemptResetting the Off-Site Notification Cycle Do Not DisturbComes into your voice mailbox DefinitionsUnauthorized Use PreventingYour Telephone Class of Service OverrideCall Permissions Information Call PermissionsPalm Integration To end calls when using a headset with Getting More from Your Telephone System Listening to Your Messages in Your E-mail or Browser Caller IDClir for Next External Call Only Clir for All External CallsCLIR-NEXT On That allows nonmember pickup Call PickupLog in to NBX NetSet User Information Call Pickup Shows an example of a hunt group configuration Hunt Group Numbers Assigned by the Administrator Click Log In, and then click CloseNetSet User Information Hunt Groups and click Login all Sample Calling Group ConfigurationCall Park System Default Extension NumbersAnnouncement Paging Paging next for details To retrieve a parked callDial the Call Park extension that was assigned to the call Message in one of three ways, as described in TableUsing Unique Extensions to Dial Remote Offices Example Through 9 that is, ringing is delayed for from 1 to 9 rings ExamplesPulse Dialing Additional Applications This chapter covers these features Attendant ConsolesNBX Attendant ConsoleSee Attendant Console Labels next Attendant Console To use the Attendant Console LabelMaker Labels Log in to NBX NetSet Speed DialsAttendant ComplementSoftware Keyboard Attendant Software Buttons and Keyboard ShortcutsButton Purpose Shortcut Telephone Installation MAINTENANCE, Troubleshooting TelephoneAdjusting AttachingSupport Bracket Low-ProfileShows the NBX Telephone in the wall-mount position Knob for the Handset Support PegCleaning Your Moving YourSwapping TelephonesPossible Problems Possible Problem Suggested SolutionsTo NBX NetSet NBX Messaging, and then clear Greeting Only MailboxPossible Problem Index Button on Attendant Console 81 button on Business Telephone NBX 100 Sending messages 33 shared telephone lines Index Index

2101 specifications

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