3Com 2101 manual Possible Problem

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90APPENDIX A: TELEPHONE INSTALLATION, MAINTENANCE, AND TROUBLESHOOTING

Table 16 Possible Problems (continued)

Possible Problem

Suggested Solutions

I am unable to log in to the NBX NetSet utility. You must set up your voice mail before you can use the NBX NetSet utility. Press the MSG button. The prompts guide you through the setup. Then use your voice mail password to access the NBX NetSet utility. See “Setting Up Your Password and Voice Mail for the First Time” in Chapter 1.

My telephone is not forwarding my incoming calls to my voice mailbox.

In NBX NetSet > User Information > Call Forward, verify that you have selected Forward to Voice Mail as your call coverage point. For details, see “Setting Your Call Coverage Point” in Chapter 5.

On my NBX Business Telephone, I added a One-Touch speed dial, but the telephone does not dial that number.

Use only numeric characters in your Speed Dial setup. For details, see “Special Case: One-Touch Speed Dials” in Chapter 6.

I try to pick up a call ringing on another telephone using Directed Call Pickup, but it fails.

The telephone that you are using to pick up the call may not be in the same group as the telephone that is ringing and the ringing telephone does not allow nonmember pickup. See “Call Pickup” in Chapter 7.

My telephone keeps ringing after I pick up the

■ Your telephone may have lost connection to the system

handset.

immediately after a call came in. Remove the Ethernet cord from

 

the jack, then re-insert it into the wall jack.

 

■ Wait a few seconds. If the telephone continues to ring,

 

disconnect the electrical power for your telephone, and then

 

plug it back in.

 

 

The labels that I print for my telephone or

When you are in Adobe Acrobat Reader, select File and then Print.

Attendant Console do not fit the telephone or

In the Print dialog box, be sure that the check box for Fit to Page

console.

or Shrink to Fit (or similar names) is not selected.

 

 

The display panel shows “Wait for NCP.”

Your telephone may be disconnected from the system. Hang up

 

your telephone and wait a few seconds. Then pick up the handset.

 

If the message still appears on your telephone display panel,

 

contact your administrator.

 

 

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Contents NBX Telephone Guide United States Government Legend Contents More Ways to Dial a Call An Internal Call From Any Internal NBX TelephoneModifying or Deleting Groups Blind TransferPersonalizing Your Telephone Group Call PickupAttendant Consoles Additional ApplicationsWhere to Find Information How to UseShows where to look for specific information in this guide This GuideDefines some commonly used words and phrases in this guide ConventionsLists conventions that are used throughout this guide IconsDocumentation Comments onDocumentation About this Guide Setting Up Your Password and Voice Mail For the First Time Describes how to set up your first passwordGetting Started Setting Your NBX NetSet and Messaging Password Microsoft Internet Explorer version 5.5 or later is optimal Quick Reference Icons below the window are shortcuts to these featuresFrequently used features on your telephone GuidesNBX Business Telephones 10 a-f NBX Business Telephones have these featuresBusiness Telephone Buttons Controls HandsetExit Telephone key pad Program button Reserved for future useNBX Business Telephones Business Access Buttons onProgrammable TelephoneStatus Indicator Lights Business TelephoneLight Status NBX Basic Telephone NBX Basic Telephone has these features Basic Telephone Buttons ControlsExit Programmable Access Buttons on the Basic Telephone Same time Status Icons onBasic Telephone Indicates the status of the lines. See TableNBX Voice Messaging Password Changing YourConsiderations Personal Greeting Steps to Changing Your PasswordName Security TipsMessage Indicators When you have messages in your mailbox Click Listen Buttons Managing Your NBX Voice MessagesForwarding a Replying to aMessage Introductory commentsFor details on valid site codes, see your administrator Optionally, press one of these buttons, or proceed to stepCreating Sending a MessageDial 2 to select Create and Send a Message Lists Creating PersonalVoice Mail Group Message to everyone on the list at the same timeDeleting Groups Dial 9 for Mailbox OptionsDial 3 to select Group Lists Press 1, 3, or Your Call Coverage ForwardingIncoming Calls to PointMail Messages Other Ways toManage Your Voice Other KindsNBX Voice Messaging Standard Features On the NBX Basic Telephone, use to manage the two lines Line a Line B How to Manage New CallsSecond Call Managing Multiple Calls on the NBX Basic TelephoneUsing the NBX Telephone Display Panel Managing Multiple Calls on the NBX Basic TelephoneTips on Display alternates between the listMenu choices Setting Your Call Coverage Point Putting a Call On HoldOne Call on Hold Standard Features Direct Mail Transfer From an NBX Telephone, follow these steps Establishing aConference Call Dial a call to an internal or external third partyMore About That You Called your call is answered by someone elseStandard Features Personalizing Your Telephone Guidelines About Features on NBX Telephones Ringer TonesLog in to NBX NetSet Ringer Tones Speed Dials To assign or change a personal speed dial numberGo to NBX NetSet Speed Dials Personal Personalizing Your Telephone Log in to NBX NetSet Speed Dials One Touch Log in to NBX NetSet Speed Dials Personal or System-wide To use the LabelMakersOff-Site NotificationNumber/Address field Additional Notes If you specify EMail for the first attempt If you specify Pager or VoiceMail for the first attemptComes into your voice mailbox Resetting the Off-Site Notification CycleDo Not Disturb DefinitionsPreventing Unauthorized UseYour Telephone Call Permissions Class of ServiceOverride Information Call PermissionsPalm Integration To end calls when using a headset with Getting More from Your Telephone System Listening to Your Messages in Your E-mail or Browser Caller IDClir for All External Calls Clir for Next External Call OnlyCLIR-NEXT On Call Pickup That allows nonmember pickupLog in to NBX NetSet User Information Call Pickup Shows an example of a hunt group configuration Hunt Group Numbers Assigned by the Administrator Click Log In, and then click CloseNetSet User Information Hunt Groups and click Login all Sample Calling Group ConfigurationSystem Default Extension Numbers Call ParkAnnouncement Dial the Call Park extension that was assigned to the call PagingPaging next for details To retrieve a parked call Message in one of three ways, as described in TableUsing Unique Extensions to Dial Remote Offices Example Through 9 that is, ringing is delayed for from 1 to 9 rings ExamplesPulse Dialing Additional Applications This chapter covers these features Attendant ConsolesNBX Attendant ConsoleSee Attendant Console Labels next Attendant Console To use the Attendant Console LabelMaker Labels Log in to NBX NetSet Speed DialsComplement AttendantSoftware Attendant Software Buttons and Keyboard Shortcuts KeyboardButton Purpose Shortcut Telephone Installation MAINTENANCE, Troubleshooting TelephoneSupport Bracket AdjustingAttaching Low-ProfileShows the NBX Telephone in the wall-mount position Knob for the Handset Support PegSwapping Cleaning YourMoving Your TelephonesTo NBX NetSet NBX Messaging, and then clear Greeting Possible ProblemsPossible Problem Suggested Solutions Only MailboxPossible Problem Index Button on Attendant Console 81 button on Business Telephone NBX 100 Sending messages 33 shared telephone lines Index Index

2101 specifications

The 3Com 2101 is a versatile and robust device that has been designed to meet the needs of modern networking environments. As part of 3Com's innovative product line, the 2101 serves as a gateway to enhanced connectivity solutions, suitable for businesses of all sizes. With a focus on reliability and performance, it has become a preferred choice for enterprises seeking to optimize their networking capabilities.

One of the standout features of the 3Com 2101 is its ability to support multiple communication protocols. This ensures compatibility with a wide range of devices and simplifies the management of diverse networking tasks. Whether it is the integration of VoIP solutions, data transfer, or varied broadband applications, the 2101 excels in creating a seamless experience for users.

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The user-friendly interface of the 3Com 2101 simplifies configuration and management. Network administrators can quickly set up and troubleshoot connectivity issues, thereby minimizing downtime. Additionally, comprehensive monitoring tools ensure that network performance remains optimal, providing insights into usage and potential bottlenecks.

In summary, the 3Com 2101 is a powerful networking device equipped with essential features and advanced technologies aimed at enhancing connectivity and security. Its support for multiple protocols, strong security framework, high performance, and ease of management make it an ideal choice for businesses looking to improve their networking infrastructure. With the 3Com 2101, organizations can confidently navigate the complexities of modern networking with reliability and efficiency.
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