3Com 2101 manual Complement, Attendant, Software

Page 83

Complement Attendant Software 83

Complement

On your personal computer, the Complement Attendant Software

Attendant

displays your telephone directory in a series of tabs. Each tab sorts the

Software

directory by a different type of information, for example, by last name, by

 

department, or by extension.

 

When you answer a call using the Complement Attendant Software, you

 

can select a user from the directory and transfer the call to that user.

 

Table 14 describes the main elements of the Complement Attendant

 

Software screens.

 

 

Table 14 Elements of the Complement Attendant Screens

 

 

 

 

Field

Purpose

 

 

 

 

Display Panel

Displays Caller ID information (name and extension number),

 

 

the status of a call, and the duration of the call. The number of

 

 

calls displayed depends on the number of access lines that you

 

 

have specified in your general settings.

 

 

 

 

Find/Phone# Display

Provides the extension number and name of the person

 

 

selected in the directory.

 

 

 

 

Clear Button

Cancels previous criteria.

 

 

 

 

Extension Tab

Sorts the data in the directory by listing the extension numbers

 

 

in ascending order.

 

 

 

 

First Tab

Sorts the list of users in alphabetical order by first name.

 

 

 

 

Last Tab

Sorts the list of users in alphabetical order by last name.

 

 

 

 

Department Tab

Sorts the directory by the user department.

 

 

 

 

Hidden Tab

Hides entries in the NBX directory that you do not want to

 

 

appear on other tabs, such as conference room telephones.

 

 

 

 

Quick Tab

Provides quick access to the most frequently used entries in the

 

 

directory.

 

 

 

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Contents NBX Telephone Guide United States Government Legend Contents Blind Transfer From Any Internal NBX TelephoneModifying or Deleting Groups More Ways to Dial a Call An Internal CallGroup Call Pickup Personalizing Your TelephoneAdditional Applications Attendant ConsolesThis Guide How to UseShows where to look for specific information in this guide Where to Find InformationIcons ConventionsLists conventions that are used throughout this guide Defines some commonly used words and phrases in this guideDocumentation DocumentationComments on About this Guide Getting Started Setting Up Your Password and Voice Mail For the First TimeDescribes how to set up your first password Setting Your NBX NetSet and Messaging Password Microsoft Internet Explorer version 5.5 or later is optimal Guides Icons below the window are shortcuts to these featuresFrequently used features on your telephone Quick ReferenceNBX Business Telephones Handset NBX Business Telephones have these featuresBusiness Telephone Buttons Controls 10 a-fProgram button Reserved for future use Exit Telephone key padNBX Business Telephones Telephone Access Buttons onProgrammable BusinessLight Status Status Indicator LightsBusiness Telephone NBX Basic Telephone Exit NBX Basic Telephone has these featuresBasic Telephone Buttons Controls Programmable Access Buttons on the Basic Telephone Indicates the status of the lines. See Table Status Icons onBasic Telephone Same timeNBX Voice Messaging Considerations PasswordChanging Your Security Tips Steps to Changing Your PasswordName Personal GreetingMessage Indicators When you have messages in your mailbox Click Listen Managing Your NBX Voice Messages ButtonsIntroductory comments Replying to aMessage Forwarding aOptionally, press one of these buttons, or proceed to step For details on valid site codes, see your administratorDial 2 to select Create and Send a Message CreatingSending a Message Message to everyone on the list at the same time Creating PersonalVoice Mail Group ListsDial 3 to select Group Lists Press 1, 3, or Deleting GroupsDial 9 for Mailbox Options Point ForwardingIncoming Calls to Your Call CoverageOther Kinds Other Ways toManage Your Voice Mail MessagesNBX Voice Messaging Standard Features Managing Multiple Calls on the NBX Basic Telephone Line a Line B How to Manage New CallsSecond Call On the NBX Basic Telephone, use to manage the two linesManaging Multiple Calls on the NBX Basic Telephone Using the NBX Telephone Display PanelMenu choices Tips onDisplay alternates between the list Setting Your Call Coverage Point On Hold Putting a CallOne Call on Hold Standard Features Direct Mail Transfer Dial a call to an internal or external third party Establishing aConference Call From an NBX Telephone, follow these stepsThat You Called your call is answered by someone else More AboutStandard Features Personalizing Your Telephone Log in to NBX NetSet Ringer Tones Guidelines About Features on NBX TelephonesRinger Tones Go to NBX NetSet Speed Dials Personal Speed DialsTo assign or change a personal speed dial number Personalizing Your Telephone Log in to NBX NetSet Speed Dials One Touch To use the LabelMakers Log in to NBX NetSet Speed Dials Personal or System-wideNumber/Address field Off-SiteNotification Additional Notes If you specify Pager or VoiceMail for the first attempt If you specify EMail for the first attemptDefinitions Resetting the Off-Site Notification CycleDo Not Disturb Comes into your voice mailboxYour Telephone PreventingUnauthorized Use Information Call Permissions Class of ServiceOverride Call PermissionsPalm Integration To end calls when using a headset with Getting More from Your Telephone System Caller ID Listening to Your Messages in Your E-mail or BrowserCLIR-NEXT On Clir for All External CallsClir for Next External Call Only Log in to NBX NetSet User Information Call Pickup Call PickupThat allows nonmember pickup Shows an example of a hunt group configuration Click Log In, and then click Close Hunt Group Numbers Assigned by the AdministratorSample Calling Group Configuration NetSet User Information Hunt Groups and click Login allAnnouncement System Default Extension NumbersCall Park Message in one of three ways, as described in Table PagingPaging next for details To retrieve a parked call Dial the Call Park extension that was assigned to the callUsing Unique Extensions to Dial Remote Offices Example Examples Through 9 that is, ringing is delayed for from 1 to 9 ringsPulse Dialing Additional Applications Attendant Consoles This chapter covers these featuresAttendant Console NBXSee Attendant Console Labels next Labels Log in to NBX NetSet Speed Dials Attendant Console To use the Attendant Console LabelMakerSoftware ComplementAttendant Button Purpose Shortcut Attendant Software Buttons and Keyboard ShortcutsKeyboard Telephone Telephone Installation MAINTENANCE, TroubleshootingLow-Profile AdjustingAttaching Support BracketKnob for the Handset Support Peg Shows the NBX Telephone in the wall-mount positionTelephones Cleaning YourMoving Your SwappingOnly Mailbox Possible ProblemsPossible Problem Suggested Solutions To NBX NetSet NBX Messaging, and then clear GreetingPossible Problem Index Button on Attendant Console 81 button on Business Telephone NBX 100 Sending messages 33 shared telephone lines Index Index

2101 specifications

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