3Com 2101 manual Using the NBX Telephone Display Panel

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Using the NBX Telephone Display Panel 41

Table 10

Managing Multiple Calls on the NBX Basic Telephone (continued)

 

 

 

Line A

Line B

How to Manage New Calls

 

 

 

On hold

On hold

If you have placed two calls on hold:

And you DO NOT hang up the handset, press

 

 

Call Toggle to return to the call you most recently

 

 

placed on hold. Then press Call Toggle again to

 

 

return to the line you first placed on hold.

 

 

And you DO hang up the handset, pick up the

 

 

handset to return to the call you most recently

 

 

placed on hold. Then press Call Toggle to be

 

 

connected to the line you first placed on hold.

 

 

 

Active or on

On hold

If a third call comes in while you have one active call

hold

 

and one on hold, or two calls on hold, the system

 

 

forwards the third caller directly to your call

 

 

coverage point. See “Setting Your Call Coverage

 

 

Point” in Chapter 5 for call forwarding details.

 

 

 

See also “Status Icons on the Basic Telephone” in Chapter 3 for the indicators in the NBX Basic telephone display panel during these calls.

Using the NBX

Telephone

Display Panel

Use the telephone display panel of the NBX Telephone to dial a number:

Call Logs — Logs of the most recent calls to and from your telephone (Missed Calls, Answered Calls, Dialed Calls).

Directory — A list of the users and their extensions on your system

Personal Speed Dials — A list of personal speed dial numbers that you have set in NBX NetSet > Speed Dials or System Speed Dials, the list of the system-wide speed dial numbers

To access the display panel lists:

1Pick up the handset. Press one of the scroll keys to the right of the display.

On an NBX Business Telephone, press a scroll key without picking up the handset. The Speaker comes on, and you hear the dial tone briefly.

2Use the scroll keys to move through the lists. When you see the list that you want to use, press the button under Slct (Select).

3Use the scroll keys to move to the name or number that you want to call. Verify that the cursor is at that entry, and press the button under Slct.

4To move back to the previous menu, press the button under Back.

5To leave the lists entirely, press the button under Exit, or press an Access button that is programmed for Release, or hang up.

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Contents NBX Telephone Guide United States Government Legend Contents Modifying or Deleting Groups From Any Internal NBX TelephoneMore Ways to Dial a Call An Internal Call Blind TransferGroup Call Pickup Personalizing Your TelephoneAdditional Applications Attendant ConsolesShows where to look for specific information in this guide How to UseWhere to Find Information This GuideLists conventions that are used throughout this guide ConventionsDefines some commonly used words and phrases in this guide IconsDocumentation DocumentationComments on About this Guide Getting Started Setting Up Your Password and Voice Mail For the First TimeDescribes how to set up your first password Setting Your NBX NetSet and Messaging Password Microsoft Internet Explorer version 5.5 or later is optimal Frequently used features on your telephone Icons below the window are shortcuts to these featuresQuick Reference GuidesNBX Business Telephones Business Telephone Buttons Controls NBX Business Telephones have these features10 a-f HandsetProgram button Reserved for future use Exit Telephone key padNBX Business Telephones Programmable Access Buttons onBusiness TelephoneLight Status Status Indicator LightsBusiness Telephone NBX Basic Telephone Exit NBX Basic Telephone has these featuresBasic Telephone Buttons Controls Programmable Access Buttons on the Basic Telephone Basic Telephone Status Icons onSame time Indicates the status of the lines. See TableNBX Voice Messaging Considerations PasswordChanging Your Name Steps to Changing Your PasswordPersonal Greeting Security TipsMessage Indicators When you have messages in your mailbox Click Listen Managing Your NBX Voice Messages ButtonsMessage Replying to aForwarding a Introductory commentsOptionally, press one of these buttons, or proceed to step For details on valid site codes, see your administratorDial 2 to select Create and Send a Message CreatingSending a Message Voice Mail Group Creating PersonalLists Message to everyone on the list at the same timeDial 3 to select Group Lists Press 1, 3, or Deleting GroupsDial 9 for Mailbox Options Incoming Calls to ForwardingYour Call Coverage PointManage Your Voice Other Ways toMail Messages Other KindsNBX Voice Messaging Standard Features Second Call Line a Line B How to Manage New CallsOn the NBX Basic Telephone, use to manage the two lines Managing Multiple Calls on the NBX Basic TelephoneManaging Multiple Calls on the NBX Basic Telephone Using the NBX Telephone Display PanelMenu choices Tips onDisplay alternates between the list Setting Your Call Coverage Point On Hold Putting a CallOne Call on Hold Standard Features Direct Mail Transfer Conference Call Establishing aFrom an NBX Telephone, follow these steps Dial a call to an internal or external third partyThat You Called your call is answered by someone else More AboutStandard Features Personalizing Your Telephone Log in to NBX NetSet Ringer Tones Guidelines About Features on NBX TelephonesRinger Tones Go to NBX NetSet Speed Dials Personal Speed DialsTo assign or change a personal speed dial number Personalizing Your Telephone Log in to NBX NetSet Speed Dials One Touch To use the LabelMakers Log in to NBX NetSet Speed Dials Personal or System-wideNumber/Address field Off-SiteNotification Additional Notes If you specify Pager or VoiceMail for the first attempt If you specify EMail for the first attemptDo Not Disturb Resetting the Off-Site Notification CycleComes into your voice mailbox DefinitionsYour Telephone PreventingUnauthorized Use Override Class of ServiceCall Permissions Information Call PermissionsPalm Integration To end calls when using a headset with Getting More from Your Telephone System Caller ID Listening to Your Messages in Your E-mail or BrowserCLIR-NEXT On Clir for All External CallsClir for Next External Call Only Log in to NBX NetSet User Information Call Pickup Call PickupThat allows nonmember pickup Shows an example of a hunt group configuration Click Log In, and then click Close Hunt Group Numbers Assigned by the AdministratorSample Calling Group Configuration NetSet User Information Hunt Groups and click Login allAnnouncement System Default Extension NumbersCall Park Paging next for details To retrieve a parked call PagingDial the Call Park extension that was assigned to the call Message in one of three ways, as described in TableUsing Unique Extensions to Dial Remote Offices Example Examples Through 9 that is, ringing is delayed for from 1 to 9 ringsPulse Dialing Additional Applications Attendant Consoles This chapter covers these featuresAttendant Console NBXSee Attendant Console Labels next Labels Log in to NBX NetSet Speed Dials Attendant Console To use the Attendant Console LabelMakerSoftware ComplementAttendant Button Purpose Shortcut Attendant Software Buttons and Keyboard ShortcutsKeyboard Telephone Telephone Installation MAINTENANCE, TroubleshootingAttaching AdjustingSupport Bracket Low-ProfileKnob for the Handset Support Peg Shows the NBX Telephone in the wall-mount positionMoving Your Cleaning YourSwapping TelephonesPossible Problem Suggested Solutions Possible ProblemsTo NBX NetSet NBX Messaging, and then clear Greeting Only MailboxPossible Problem Index Button on Attendant Console 81 button on Business Telephone NBX 100 Sending messages 33 shared telephone lines Index Index

2101 specifications

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